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Patient safety and the promotion of high-quality services are the two primary goals of nurses. However, sometimes, hospitals may experience unprofessional behavior of nurses that may impact patients and determine their safety. Therefore, the medical staff, including managers and leaders, should use different strategies and policies to avoid conflicts and problems as it happened in the case when the medical assistant forgot to report on the patient’s blood pressure changes and provoked conflict with the clinical staff.
Bowie, Skinner, and de Wet (2013) offered root cause analysis to investigate patient safety incidents and improve organizational management. Unprofessional behaviors may impact patients in a variety of ways, and the solution of problems may be rather challenging for a hospital and patients’ families (Martinez et al., 2015). Therefore, each step has to be taken in a proper way, recognizing goals and expectations.
Root cause analysis can be used to understand the reasons for unprofessional nurse behaviors and clarify the improvements that can be offered to organizations (Bowie et al., 2013). In the case under discussion, the poor work of nurses can be explained by the lack of communication, an inability to express personal and professional opinions, and no intentions to listen to each other. The result of such negligence lies in the possibility to put a life of a patient under threat.
Patient safety is a core value of any hospital, and nurses cannot challenge this issue. They have to work hard and demonstrate their best skills. Martinez et al. (2015) suggest such practices as speaking up and openness insurance as the best solutions to prevent unprofessional behaviors. Nurses have to learn how to talk to each other and find time to discuss patients and their concerns in any condition.
References
Bowie, P., Skinner, J., & de Wet, C. (2013). Training health care professionals in root cause analysis: A cross-sectional study of post-training experiences, benefits and attitudes. BMC Health Services Research, 13(1), 50-60. Web.
Martinez, W., Etchegaray, J. M., Thomas, E. J., Hickson, G. B., Lehmann, L. S., Schleyer, A. M.,… Bell, S. K. (2015). Speaking up’ about patient safety concerns and unprofessional behaviour among residents: Validation of two scales. BMJ Quality & Safety, 0(1), 1-10. Web.
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