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Innovations in the public sector can have a significant role in the life of society. The public sector includes all public corporations and general government at central, state, and local levels (“Public sector innovation”, n.d.). Such transformations imply significant improvements in public administration or services. In other words, innovation in the public sector can also be defined as the introduction of new, better processes and methods in organizations that can positively impact their activities.
Changes in the public sector have a significant important contribution to this area. They imply a significant improvement in the services that the government is obliged to provide. Another positive aspect of making transformations in the public sector is improving accessibility. An example would be the introduction of online technologies in operation to provide access to public services. Users are also attracted to the development and formation of services, which helps to increase loyalty (Farrell & Goodman, 2013). More accurate targeting of user needs is also becoming a significant contribution to innovation in the public sector.
The introduction of new processes and models may also entail some difficulties. One of them is the constant search for creative ways, which require constant updating and improving knowledge. Despite this, three main issues may arise when implementing changes in the public sector. The first is to carry out the processes of change and analysis. For the best efficiency, appropriate tools are needed to measure innovation. To improve results, it is necessary to focus on monitoring productivity and costs and providing a wide range of indicators for analysis. The second problem is the emergence of structural barriers, such as complicated organizational structures, regulation, and formal processes, and limited investment in innovation. It is essential to understand how all these processes should be adapted to reduce them. The last are cultural barriers. To limit them, it is necessary to develop approaches to risk management.
References
Farrell, S. & Goodman, A. (2013). Government by design: Four principles for a better public sector. Mc Kinsey & Company. Web.
Public sector innovation. (n.d.). The Innovation Policy Platform. Web.
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