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Recommendations
It is strongly suggested that Joe should consider promoting the idea of improving the communication process between the staff members (Laash and Conaway 368). Because of the current arrangement of the staff’s locations as well as the obvious problems regarding the staff’s concept of quality, the number of the rejected items, etc., there is a clear need to reconsider the physical arrangement of the winders so that the information could flow freely from one staff member to another and, thus, no misconceptions could arise in the process (Lane 61). As a qualitative assessment of the subject matter shows, problems regularly occur to the third winder, which means that it needs to be relocated immediately.
Moreover, it is highly suggested that a link between the personnel working at the winders, the supervisor’s office and the inspection could be created; thus, a range of issues could be addressed prior to sending the items produced for the quality analysis. Particularly, the third winder stall may require a relocation seeing that the employees working there have the greatest number of mistakes in the course of the production process. Another issue, which a quantitative analysis of the defected items has revealed, concerns the reinforcement of the company’s quality standards and the enhancement of the corporate values among the staff.
Analysis
To analyze the performance of the company and diagnose the cause of the problems that it is currently having, one must consider the tool such as a scatter diagram. Seeing that the data, which has been collected over the course of the organization’s performance, is numerical, it will be reasonable to organize it in charts so that the tendencies regarding the errors made in the process of production could be seen clearly (Ross 259). Moreover, the tool in question will help identify the emerging tendencies based on the data provided (Gulati, Mayo, and Nohria 276).
Seeing that the problem in question may be enhanced by a range of factors, the development of a fishbone diagram will also be essential to identify the root cause. Therefore, a twofold analysis of the subject matter must be carried out.
As the fishbone diagram shows, the communication issue, which seems to be enhanced by the environment, in which the staff members operate, can be viewed as the key reason for the employees to deliver poor results. The faults in the production process are clearly triggered by the inconsistent communication process, which, in its turn, is affected by the way, in which the winders are located (Khan 247). Because of the impossibility for the people working at the Winder 1 and the Winder 3 to exchange crucial information bits efficiently, the products have an increasingly large number of faults. In addition, the first winder is located too far from the supervisor stall, which means that the production process at the specified winder may occur at a slower pace.
A closer look at the production process will reveal that it could use a significant improvement. Particularly, the lack of connection and, therefore, cohesion between the actions of the winding department and the supervisor as well as the inspection department need to be arranged (Shram 128). Thus, the number of faults made on a daily basis can be reduced and updated quality standards may be incorporated into the company’s design. Once the Westover Wire Works’ leaders reconsider their leadership strategies and the HRM principles along with the corporate values, at the same time addressing the aforementioned space and communication issue, the situation in the company is likely to improve significantly.
Works Cited
Gulati, Ranjay, Antony Mayo, and Nitin Nohria. Management. Stamford, CT: Cengage Learning, 2013. Print.
Khan, Mohammad Ayub. Diverse Contemporary Issues Facing Business Management Education. Hershey, PA: IGI Global, 2014. Print.
Laash, Oliver and Roger Conaway. Principles of Responsible Management: Global Sustainability, Responsibility, and Ethics. Stamford, CT: Cengage Learning, 2013. Print.
Lane, Nikala. Strategic Sales and Strategic Marketing. New York City, NY: Routledge, 2013. Print.
Ross, David Frederick. Competing Through Supply Chain Management: Creating Market-Winning Strategies Through Supply Chain Partnerships. Berlin: Springer Science & Business Media, 2013. Print.
Shram, Robert H. Company Management…Policies, Procedures, Practices. Bloomington, IN: Xlibris Corporation, 2013. Print.
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