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- Introduction
- Organizational Structure
- Organizational Chart
- The Vision, Mission, and Values Statements for the Firm
- Procedures that Govern the Hospital-Physician and Physician-Patient Relationship
- Referral Services that Will Be Offered
- Peer Review System
- Synopsis of how HMO insurance will be handled
- References
Introduction
Healthcare services have become very important in the current society.
As the world continues to experience advancements in the field of technology, the amount of physical work that adults engage in reduces, and with this come some health consequences.
In the United States, a number of health concerns are on the rise, most of which are associated with the lifestyle.
Both the private and public sectors have been working side by side to come up with a solution to this menace.
The government has come up with various policies, including the famous Obamacare, to try and manage the shape rise in adult diseases which affects the labor force of this country.
In the private sector, both nonprofit and for profit organizations have come up with mechanisms through which, healthcare services can be improved in this country.
The project involves establishing a state-of-the-art healthcare facility within this country that will provide quality healthcare services to adults within the country.
The hospital will hire some of the best physicians in this country in order to address various problems.
At this facility, the focus will be put on the need to ensure that the country has the ability to address most of the health problems that have been identified as leading causes of death.
Top of the list will be cardiovascular disease and cancer among other health issues experienced by adults.
Although patients will have to pay for the service rendered by this hospital, the facility’s focus is not on the profits generated from this activity, but positive results that American adults will get by visiting the facility.
The facility will be a center of hope to many Americans who have suffered from various chronic disease for a long time.
With a policy of a free America freed from shackles of diseases among adults, the firm will be focusing on how to find real solutions to health problems that have bedeviled Americans for a long time despite advancement in various sectors of the economy, including healthcare.
Organizational Structure
In every organization, it is always important to have a clear chart that would help in defining leadership structure within the firm.
According to Plunkett (2008), it is important to ensure that every organization has a clear leadership structure that would dictate the flow of information from the top management unit to the junior most employees.
It is through this structure that an employee can identify the approach that should be taken when approaching issues within the organization.
Below is a diagram showing the organizational chart for this healthcare facility.
Organizational Chart
C.E.O
- The Secretary:
-
- Research and Development Department;
- The Information Technology Department;
- Customer Care Department;
- Healthcare Unit:
- Cardiovascular Center.
- Cancer Center.
- The General Unit.
At the top is the chief executive officer who is responsible for all the operational activities of this hospital.
The chief executive is answerable to the board of directors of this firm.
Below the chief executive is the secretary who also doubles up as the chief legal officer of the firm.
The secretary receives orders from the chief executive. However, he is also a member of the board of directors where she acts as the deputy secretary to the board (deputizing the chief executive).
In this board, she offers a legal background on every undertaking that this firm plans to undertake. Below the two officers are the departmental heads.
There are four main departments in this facility. The first department is the healthcare unit which is headed by the chief medical officer.
Under this office are four sub-departments which work under strict supervision of the chief medical officer.
The first sub-department is that dealing with cardiac problems.
This department takes care of all heart problems that are brought to this facility.
It is the main sub-unit and has the best facilities, and with the best doctors in the country.
The second sub-department is the cancer center. In this unit, the hospital has healthcare officers who are well knowledgeable in this field and equipped with all the necessary tools that may be needed to deal with cancer problems.
The third sub-department is the general unit. In this unit, there are various sub-units that deal with various adult problems in the society.
All the three units are well equipped and with sufficient tools and machines that can detect and help in the treatment of these diseases. Currently, the firm has 200-bed capacity with 24 hour emergency room service.
The second department is the research and development department.
This firm currently has 200-bed capacity.
However, based on the vision of becoming the leading quality healthcare provider for adults in the United States, this firm’s management appreciates the need to expand its operations to go beyond the local region.
This department is responsible for all the expansion projects for this firm.
This department is also responsible for all issues relating to research.
The department is given mandate to work in collaboration with any institution of higher learning in relevant fields to come up with new inventions in the field of healthcare.
The other department is for the information and technology. In the current world, technology defines every activity done in various sectors.
In this firm, the management appreciates the importance of technology in enhancing quality healthcare and expansion programs.
This department is responsible for all technological issues of this firm. Headed by chief information officer, the department is responsible for bringing in new technological invention to the firm’s various sectors.
Given the move by this firm to move to online bookings for its patience, it is this department that will be responsible for developing all the technologies behind this move.
All the systems within the firm are also computerized to minimize paper work and loss of files, all thanks to this department.
All the offices within this facility are well connected with appropriate communication gadgets that ensure that every action taken by any office is reflected in all the relevant departments in real time.
This helps in elimination of duplication of work. It also enhances speed within the firm.
The last but very important department in this firm is the customer care unit.
This healthcare facility is a for profit organization. It wholly depends on the proceeds from its operations to pay all the workers, to support its expansion and to earn the investors some profit.
Customer satisfaction is therefore of profound importance. It is in this department where all the issues concerning customer satisfaction are addressed.
This department deals with all the clients, and by extension their relatives and friends, from the time they register their interest with the firm.
This department is responsible for ensuring that the process of booking for this facility is as less stressful as it can possibly be.
The unit takes care of the interests of the clients while within the hospital. To achieve this satisfaction, the unit works very closely with the nurses of this firm.
Upon receiving their treatment, this unit ensures that clients leave this place with a pleasant memory of the place.
The hospital keeps a list of contacts of all the patients. When necessary, the unit may call a given patient to monitor progress.
Customers are also at liberty to call this department tall free when in need of any form of clarification.
All these departmental heads are answerable to the chief executive for every activity done.
In the absence of the chief executive, the secretary may issue orders that are meant to ensure normal daily operations of the firm.
The secretary will then later pass all the relevant information to the chief executive.
This is to ensure that the chief executive is kept abreast with all the relevant information in regard to operations of this firm.
The Vision, Mission, and Values Statements for the Firm
According to Blokdijk (2007), running a firm requires one to develop a clear vision and mission statements that would help guide every activity that would be taken by all the stakeholders.
The values would help regulate between the need to generate more profits, and the desire to maintain ethical behavior within the industry.
This firm is operating in a very sensitive and competitive industry.
Healthcare industry primarily deals with the life of patients. Any act of ignorance may lead to death of the patient.
Given that this is a for profit hospital, all measures are to be put in place to ensure that such cases are completely eliminated.
The vision and mission statements and the values of the firm help in guiding the operations of the firm.
The Vision Statement
- The vision statement of a firm states where a firm wants to be in future, or what it plans to achieve within a given industry.
- The following is the vision statement for this firm.
To be the preferred healthcare provider in the United State.
- The management of this firm will focus on coming up with proper strategies that would allow this firm come out strongly in this industry as the best service provider in the healthcare sector.
- This will make it be the preferred healthcare provider in this country.
- This would help the firm realize its goals in this industry as a for profit healthcare institution.
- As the firm benefits from the increased profitability, the clients would benefit from the improved healthcare services it offers.
The Mission Statements
- The mission statements helps stipulate the path a firm plans to take in reaching its objectives.
- For this new firm, the following mission statement will be appropriate.
To offer the best healthcare services to adult patients consistently in various categories of health concern
- The above mission statement will help guide values of this firm in this competitive and sensitive industry.
The Values of the Firm
According to Wolper (2004), values of a firm help in defining its principles in the market.
It is the statements which defines what defines organizational culture of a firm.
As this scholar states, a firm should always focus on providing value to the customers. When a customer is satisfied with the values that a firm offers in the market, profitability will definitely follow.
For this firm, the following are the guiding values that will guide all its operational activities.
Life of our clients remains the most important and precious factor in all our operations. Concerted effort will be made by all the stakeholders of this firm to preserve life of all our clients.
The main responsibility of all employees of this firm is to ensure quick and efficient delivery of service in all their respective departments.
The firm cherishes and maintains and closes communication with all the clients, before, during and after medication process.
The firm embraces positive criticism from the clients, their relatives, friends or any other sector that thinks that there are issues that makes this firm perform below its capacity.
The management of this firm embraces dynamism, always appreciating the fact that this field is subject to various environmental changes, including changes brought about by technology.
Accountability is a key pillar in all the departments of this firm. The firm is accountable to all the clients for satisfactory service delivery and to the environment for a pollution free society. The firm is also accountable to the government and all other relevant stakeholders.
Collective approach to handling various internal issues remains a guiding principle within this firm. The management appreciates the importance in engaging the employees in managing various activities within the firm.
Procedures that Govern the Hospital-Physician and Physician-Patient Relationship
As was previously stated, healthcare industry is very sensitive because it involves managing life of a human being.
Any careless handling of a patient may lead to death of a client. Because of this, the government, through relevant departments, has set stringent measures to help define the code of conducts for firms operating in this industry.
This means that any contravention of the policies may lead to serious consequences to the firm.
In order to eliminate such unfortunate instances, management of this firm has set up code of conduct to help govern hospital-physician and physician-patient relationship.
The hospital has the responsibility of paying the physician all his or her dues after stated durations.
The hospital has a responsibility to offer physician all the necessary tools and machines needed to conduct his or her duties.
The hospital has the responsibility to offer a good working environment, from the physical facilities, to a sound relationship with the management. The management has the responsibility of informing the physician of all the code of conduct stated by various agencies within this country.
The physician on the other hand, has responsibilities to fulfill to the firm and to the patient.
The physician has the responsibility of offering quality service to all patients assigned to him or her to the best of his or her capacity.
The physician has the responsibility of reporting to duty on time, and leaving within the prescribed time, unless with the consent of the relevant authority.
The physician is liable to all the consequences cases of negligence in the process of carrying out his activities. However, the firm will be liable to the customer in case there is a proof an injury was caused by failure of one of the machines used in the firm.
The physician has the responsibility of informing the management of any incident of a malfunctioning of any tool or machines under his or her operation.
In cases where a physician registers constant dissatisfaction in his or her area of jurisdiction, the firm has the obligation to terminate his or her contract with the firm.
These procedures are not meant to punish any stakeholder of this firm. They are clauses that are meant to help guide the relationship that exists between the employer and the employee, the employee and the patients, and the patient and the firm.
Referral Services that Will Be Offered
This healthcare facility will have the best of the physicians in this country.
With the best facilities at its disposal, this firm will be acting as a referral hospital for various cases of health.
One of the main such cases that this hospital will act as a referral hospital for include all cases of cardiac problems.
The facility has the best physicians in this field, and has developed a complete system of machines and tools to help handle this problem.
The hospital will also be a referral hospital for all cases of cancer, especially those that have been categorized as terminal.
Other cases include optical problems and neurological issues.
Peer Review System
As was previously stated, this healthcare facility is open to positive criticism from all relevant sectors.
The management of this firm appreciates the fact that from such criticism, a firm is able to adjust on its weaker areas, and make use of its strength in the process of gaining competitive advantage in this industry.
As a result of this, the management has developed peer review system which allows customers and other professional bodies and individuals to leave their comments in regard to the operations of this firm.
The management has developed a system within its website, which allows all the relevant stakeholders to make relevant comments about the services of this firm, its impact on the environment, responsiveness to various environmental factors among others.
The interface for this is as shown below.
Synopsis of how HMO insurance will be handled
The management of this firm respects the emphasis put by the federal government and the state about the regulations on health maintenance organization.
As such, the management has come up with elaborate plans on how to handle the issue of HMO.
Given the vast number of people who may need attention of this hospital, the management has set criteria of handling patients on the basis of the physician who has referred the patient to the hospital.
Unless dealing with cases of emergency, this firm will give priority to patients whose primary care physicians are employees of this firm.
However, this does not mean that the firm will reject patients referred to the facility by other HMO agents.
References
Blokdijk, G. (2007). Project management 100 success secrets: Gerard Blokdijk.
Plunkett, J. W. (2008). Plunkett’s health care industry almanac: 2009. Houston: Plunkett Research.
Wolper, L. F. (2004). Health care administration: Planning, implementing, and managing organized delivery systems. Sudbury: Jones and Bartlett Publishers.
Do you need this or any other assignment done for you from scratch?
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NB: All your data is kept safe from the public.