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As one of the countries with the largest Muslim population in the world, nowadays Umrah services are increasingly in demand by the people of Indonesia, along with the increasing length of the existing Hajj waiting list. This high public interest can be seen from the number of umroh departures which from year to year continue to increase. For the year 2017 alone the departure rate of Umrah pilgrims from Indonesia reached 875,958 people, up about 20% compared to the previous year. This number also makes Indonesia ranks second with the highest number of Umrah pilgrims after Pakistan.
However, the high interest of the community towards the implementation of the Umrah is not directly proportional to the level of public trust which tends to decline over the past few years because there are several bureaus that are not trustworthy in carrying out their responsibilities, thus harming pilgrims who will or have implemented the umrah service. This phenomenon certainly makes the community more selective in choosing the bureau for organizing Umrah. People tend to choose Umrah organizers with good credibility, which can be reflected in the performance of their employees in serving each congregation. Employees with good performance, of course, have a good level of intelligence, because with good intelligence, an employee will be able to complete the work according to what has been targeted by the company.
So far the common intelligence that we know is intellectual intelligence, which is intellectual ability, analysis, logic, and ratio that is commonly used by humans to receive, store, and process information into facts (Widodo, 2012). However, as time goes on, intellectual intelligence is no longer the only indicator in determining how well intelligence is possessed by someone. This is because according to Goleman (2015), intellectual intelligence only affects about 20% of one’s performance, while the remaining 80% is influenced by other intelligences, namely emotional intelligence and spiritual intelligence.
According to Goleman (2015), emotional intelligence is the ability to monitor and control one’s own feelings and those of others and use those feelings to guide thoughts and actions. Patton (2008) suggests that someone who has emotional intelligence will be able to face challenges and make a human being full of responsibility, productive, and optimistic in dealing with and solving problems, where those things are needed in the work environment.
According to Zohar and Marshall in Agustian (2005), spiritual intelligence is the basis for dealing with problems of meaning or value, namely intelligence to place our behavior and life in the context of broader and richer meanings. Someone who has this intelligence will be able to judge that a person’s actions or way of life are more meaningful than others. According to Prasetyo (2017), many people have intellectual intelligence and emotional intelligence that deliver them to the peak of achievement or career, but many of them at that time also did not feel happiness, calmness and satisfaction. On the contrary, what they feel is only anxiety and uncertainty because of their ignorance of the true nature of life, because they do not include the scientific aspects in the various activities and conditions they face. This shows that spiritual intelligence is one of the important aspects that must exist in everyone, because this intelligence is able to function intellectual intelligence and emotional intelligence effectively, so that later it will affect its performance in doing a job.
PT. Proconfo Indah which is the object of this research is a company engaged in the service of organizing Umrah. As previously explained, the interest of the Indonesian Muslim community in carrying out Umrah is increasing every year. However, the increase in the number of worshipers still cannot be fully utilized by PT. Proconfo Indah. This can be seen from the company’s market share.
Effect of Emotional Intelligence on Employee Performance
Based on the results of partial tests that have been done before, obtained by the value, and the significance value of 0.003 The results of this study indicate that emotional intelligence can be used in order to improve employee performance. Moreover, for employees who work in companies engaged in the services of organizers of Umrah services such as PT. Proconfo Indah, which in providing daily services always interacts directly with the worshipers. Emotional intelligence is an important factor that must be present in an employee, so that interactions with these congregations can run well, which of course will later have an impact on the satisfaction of pilgrims to the services provided by the company. Satisfaction of a customer towards a service, will certainly be a good review that will continue to improve the company’s image. A good corporate image is certainly a good picture for the performance of employees in the company in getting and serving worshipers.
In the analysis of the characteristics of the previous emotional intelligence variables, it is known that in the statement ‘I can manage and control emotions in various situations that I face’ there were 23 people (41.1%) out of a total of 56 respondents who answered neutral. This indicates that some employees in the company are still hesitant or unsure of their ability to control emotions in the various situations they face. This certainly becomes a problem for the company, because in carrying out its business activities, employees of PT. Proconfo Indah is required to be able to always manage and control their emotions, so that they are not affected by the process of service carried out to worshipers. Therefore, to be able to overcome this, PT. Proconfo Indah is required to be able to conduct training (training) for its employees. The training referred to here is not only focused on training the employee’s profession or position, but also training on emotional intelligence. This emotional intelligence training itself will provide many benefits for the formation of employee character in the company. In training in emotional intelligence, employees will be given an understanding of anger management, which includes understanding the dangers of angry emotions for career advancement, things that cause aggression or anger, ways to control anger, apologies and the power of forgiveness. With this training, it is expected that later the employees at PT. Proconfo Indah will be able to manage and control their emotions for the better, so that employees in the process of serving pilgrims will have a better and friendlier attitude, which of course will affect the image of PT. Proconfo Indah.
Effect of Spiritual Intelligence on Employee Performance
Based on the t test that has been done before, it is known that spiritual intelligence has a positive and significant effect on employee performance, with a value of t count and a significance value of 0.000 The results of this study are also in line with previous research conducted by Ratnasari (2015), which revealed that there was a positive and significant influence between spiritual intelligence on performance, and also supported the statement expressed by Anggraini (2010) that an employee who has high spiritual intelligence it will be easier to get up from a fall or suffering, be more resistant to stress, easier to see opportunities because they have a positive mental attitude and are more cheerful, happy, and satisfied in living life, which will be needed in encouraging performance improvement.
In analyzing the characteristics of the previous spiritual intelligence variables, it is known that in the statement ‘I always try to do good to anyone’ there are 26 people (46.4) out of a total of 56 respondents who answered neutral. This indicates that some employees in the company are still hesitant to do something good to anyone. To overcome this, what can be done by the company is to shape cultural spirituality in the workplace. One form of spirituality culture in the workplace can be done by employees by regularly performing prayer services in congregations and attending religious events organized by the company. In addition, the company can also carry out social activities outside the company by setting aside some of the profits that have been obtained or commonly referred to as Corporate Social Responsibility (CSR). Companies can carry out this CSR activity regularly every month, by visiting Islamic boarding schools or orphanages. By doing this, in addition to inviting employees to be able to do good to others, the company will also get other benefits such as improving the image of the company itself, as well as strengthening solidarity among fellow employees, which are certainly needed to encourage an increase in the work of employees at PT. Proconfo Indah.
Effect of Emotional Intelligence and Spiritual Intelligence on Employee Performance
Based on simultaneous testing that has been done before on the independent variables of emotional intelligence and spiritual intelligence as well as the dependent variable of employee performance, which shows that emotional intelligence and spiritual intelligence have a positive and significant effect on employee performance PT. Proconfo Indah. This means that emotional intelligence and spiritual intelligence must be carried out together so that it can effectively encourage increased employee performance at PT. Proconfo Indah. The results of this study provide empirical evidence supporting the research of Mudali (2002), who said that emotional intelligence and spiritual intelligence can function effectively and display work that stands out when carried out together.
Basically there are many factors that influence the performance of an employee, but in this case emotional intelligence and spiritual intelligence have their own roles in terms of mental formation and the character of an employee, especially at PT. Proconfo Indah. Emotional intelligence emphasizes how one responds to one’s life, while spiritual intelligence emphasizes how one understands his life. It is impossible for companies to want optimal performance, but the mentality of their employees at work is still not addressed. Therefore, it is important for companies to instill and foster emotional intelligence and spiritual intelligence in their employees.
One of them can be done through continuous improvement training that is able to form a character with a high level of emotional intelligence, which is a training where participants take part in a training program based on self-awareness that is strong and in accordance with conscience. One form of training that can be done by PT. Proconfo Indah is by conducting emotional intelligence training (ESQ Training). With this emotional intelligence training, companies are expected to be able to build a system of human resource management that is able to motivate employees to always develop their emotional intelligence, so that later it is not only technical competence that can grow and develop but also the productivity and performance of employees in getting worshipers at PT. Proconfo Indah will also increase.
In addition, the company can also form a culture of spirituality in the workplace, by routinely inviting employees to perform prayer services in congregation and to attend religious events organized by PT. Proconfo Indah and conducting Corporate Social Responsibility (CSR) activities. Spiritual companies will help their employees develop and reach their full potential. With the formation of a culture of spirituality in the workplace, it is expected that employees will be happy, know and able to fulfill their life goals. Such employees generally have a balanced life between work and personal, between duty and service. Employees whose spiritual intelligence is high and supported by a work environment that is also spiritual, will positively become more creative, have high job satisfaction, be able to work well in teams, and have a high commitment to the organization.
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