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The first student discusses the efficiency of the existing surveys to estimate the consumers’ assessment of healthcare. The positive aspect of the post is that the author supports the theoretical descriptions with real-life experience. An interesting factor of the student’s reasoning is that it is based not only on the positive aspects of the surveys but also on the negative ones, such as the organization’s biases implemented in the surveys. The author discusses the relevant for healthcare sphere problem related to the patient’s irresponsibility in returning the accessive fliers to medical providers (Kneuertz et al., 2019). This statement is proved by scientific research. Based on the empirical experiments, after treatment, patients are unlikely to cooperate in order to provide feedback for the medical providers (Benzel et al., 2017). As a result, the improvements in the healthcare sphere through the patients’ satisfaction surveys are doubtful due to the lack of reliability and returned materials.
The student analyzes the profound theoretical basis of the measurements of patients’ experience methods. The primary method discussed in the post is the unique registry aimed at collecting data about the patients’ outcomes. The notable aspect of the post is the description of the technologically-advanced dashboards used for the assessments. The author also provides the personal experience of working with surveys and explains challenges. There is also the comparison of the intentional rounding of the early and current periods in the post. The author also reasonably highlights the role of the efficient work of the healthcare team having the crucial role in the ensuring the patients’ safety (Collum et al., 2017). Even though the implementation of such an assessment is a pretty complicated task, the hospitals can improve healthcare quality through the hospital consumer assessment of healthcare (Harman et al., 2018). The primary aims of using the surveys and roundings should be related to improving the patients’ satisfaction and safety.
References
Collum, T., Ferdinand, A., Mazurenko, O., & Menachemi, N. (2017). Predictors of hospital patient satisfaction as measured by HCAHPS. Journal of Healthcare Management, 62(4), 272–283. Web.
Harman, J., Mona, A., Melody, S., & Sinyoung, P. (2018). Sustained hospital performance on hospital consumer assessment of healthcare providers and systems survey measures. Journal of Healthcare Management, 63(1), 15–28. Web.
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