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Information system of an organization refers to its Information and Communication Technology, and the manner in which the organization’s staff and customers relate to it aiming to attain organizational objectives, and satisfy needs respectively (McLeod, 1983). Information applications, on the other hand, are a combination of tools and platforms designed with the sole purpose of coming up with suitable work applications capable of finding, integrating and delivering information, both in and out of organizational borders (Laudon & Laudon, 2000).
The American Home Mortgage Investment Corporation is one of the leading mortgage lending organizations in the United States currently undertaking projects aimed at introducing new methods of mortgage payment and striving to make all its activities computerized. Thus, even the most negligible manual entries that were earlier allowed and used in the organization’s day to day operations are eliminated.
The American home mortgage corporation uses the following information systems in its different hierarchies of operation; transaction processing systems, management information systems, decision support systems, and executive information systems (Brien, 1996). By having these systems in place, the organization is guaranteed smooth operations, resulting in customer satisfaction in the long run (Stair, 1992).
The American home mortgage corporation does not have a project office now, but I would recommend that one is established very soon, and put in charge of determining viable and necessary projects to be undertaken. Doing so will ensure that the American home mortgage corporation rises from being the position ten mortgage lender in the United States to a better position. One enterprise system the mortgage corporation currently uses is the customer relations management software (Ward, 2002).
References
Brien, J. A. (1996). Management information systems: managing information technology in the networked enterprise (3rd ed.). Chicago: Irwin.
Laudon, K. C., & Laudon, J. P. (2000). Management information systems: organization and technology in the networked enterprise (6th ed.). Upper Saddle River, NJ: Prentice Hall.
McLeod, R. (1983). Management information systems (2nd ed.). Chicago: Science Research Associates.
Stair, R. M. (1992). Principles of information systems: a managerial approach. Boston, MA: Boyd & Fraser Pub. Co..
Ward. J., & Peppard, J. (2002). Strategic planning for information systems (3rd ed.). Chichester, West Sussex, England: J. Wiley.
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