TEXTBOOK REQUIRED:Title: Fundamentals of Case Management PracticeEdition: 5th (2

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TEXTBOOK REQUIRED:Title: Fundamentals of Case Management PracticeEdition: 5th (2

TEXTBOOK REQUIRED:Title: Fundamentals of Case Management PracticeEdition: 5th (2016)Author: Nancy SummersPublisher: Cengage LearningISBN 13: 978-1-305-09476-5ISBN 10: 1-305-09476-X
Assignment 2 (10pts per question, minimum of 100 words per answer, minimum of 2 APA citations per answer)
Chapter 7: Why should a case manager avoid the term “I understand”? Provide 3 alternatives.
Chapter 8: What is reflective listening, and why is it important?
Chapter 9: What are open questions, and why are they important? Provide 3 examples of open-ended questions.
Chapter 12: Describe some techniques that case managers/counselors can use to motivate and encourage the people they work with.

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