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The success of a healthcare system is dependent on the type of reviews it receives from the customers. While the hospital may enhance its strategies to improve the rate and quality of patient care, it must also consider reducing patient lines because they are both frustrating to the healthcare staff and the patients. Most of the patients that require the attention of cardiologists are negatively affected by the long queues, and they increase the number of delay complaints in the facility. Solutions for these kinds of delays must be practical, and they must center on patients’ satisfaction.
Technology can be deployed in this strategy because it is fast to learn among the medicine faculty and easy to integrate into the general healthcare system. The main challenge of the existing system is that patients have to physically report to the facility to make appointments and checkups. All activities are centered in one location, and the voluminous paperwork slows the staff in charge of scheduling. Everything is based on physical contact, and sometimes neurologists have to attend the appointments and clarify matters with the support staff. The best tactic is to employ technology and launch an appointment website with general information about heart diseases and their complications (Cildoz et al., 2019). Such a website allows patients to view when the neurologist is available and the fees required. The patients will then set their appointments depending on the available information and only visit the facility when their appointments are improved. The hospital can also set up an information telephone number for patients that want clarification on specific matters. The patient lines will gradually reduce, and they will only visit the facility when the appointment is due.
References
Cildoz Esquíroz, M., Ibarra, A., & Mallor Giménez, F. (2019). Accumulating priority queues versus pure priority queues for managing patients in emergency departments. Operations Research For Health Care, 23(2019), 100224. Web.
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