Question 1. Why is voice system monitoring and statistic collection so vital to

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Question 1.
Why is voice system monitoring and statistic collection so vital to

Question 1.
Why is voice system monitoring and statistic collection so vital to everyday operations? What benefits does trending and statistical collection offer?
Question 2.
Troubleshooting a complex application like CUCM can be challenging and very time consuming. Why is it important to implement a consistent and organized troubleshooting plan?
Please be sure to validate your opinions and ideas with citations and references in APA format.