Qantas Safety for Maintenance

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Table of Contents

Project Assumptions
Project Scope
Risks
Constraints
Stakeholders
Project Team Structure
Commitment to Quality
Communication and Reporting

Project Assumptions

Resource assumptions
1. All critical Information needed for the project will be found online.
2. There will be no need for specialized personnel outside of the project team in the course of the project.
3. None of the resources needed for the project will cost more than the available budget.
Environmental assumptions
1. There will be no more incidents relating to safety at Qantas that will force a shift in the objectives of the project.
Operational assumptions
1. The project team will not need to have any meeting outside of the scheduled ones.
2. Project team members will produce credible results at each stage of the project so that it will not be necessary to work on portions of the project again.

Project Scope

The project aims at addressing issues of sustainable business practices and change management at Qantas. In particular, the project will focus on the safety of the Qantas planes.

This includes the operations of the planes, the maintenance regimes, emergency procedures and the safety regulatory requirements imposed on the airline. In this respect, it will take into account the image of the airline based on its safety record.

The project will not look at marketing activities, promotion of products, labor union activities and customer service. The only exception is if there is a direct issue connecting the area exempted to safety.

Risks

Resource risks
1. Information on the safety of Qantas planes will be difficult to come by because of the bad press associated with it. Most companies keep such information confidential or provide versions that present the company in the best light. This may limit the usefulness of the information to the project.
2. While the team is optimistic that the time allocated and methods identified for the work will be sufficient to see the project through, there is a risk that the project may take longer because of expected difficulty to make time for regular meetings by all team members.
3. There are no emergency funds for the project. This may affect the capacity of the team to acquire resources.
Operational risks
1. The skill of the team leader is an important factor in determining the progress of the project. Any lapses will adversely affect the quality of the project output.
Environmental risks
1. Any sudden changes at Qantas regarding its safety procedures may make the teams work irrelevant.

Constraints

The three key constraints that the project will experience are as follows:

Time is very limited for the project based on the semester calendar. There is no possibility of a deadline extension. This means that the team must be ready to adjust its operational timetable to fit the deadline. It also calls for a careful monitoring of the process to ensure that the team makes progress in its work.
Financial constraints are also significant for this project. This will become serious if there is need to purchase any more resources. This situation may arise if the resources that the team anticipates to find online are not available.

Stakeholders

Qantas is one of the two primary stakeholders. It needs to improve its safety record so that it does not jeopardize its long term business prospects.
The second class of primary stakeholders is the Qantas customers. They need to be reassured of the safety of the planes and the safety procedures at the airline. They deserve to know what the airline is doing to improve its safety record.
Civil Aviation Regulators form an important part of the stakeholder base at the airline. They have the duty of ensuring that all aircrafts are safe for use by the public hence they have an interest in the outcome of the process
The Australian government is also an important stakeholder because it has a duty to protect all the citizens of the country.

Project Team Structure

The project team has a simple structure. It has a project team leader, a project administrator and team members in charge of various roles. The team leader is responsible for overall coordination of the teams’ activities which includes ensuring that the team meets according to schedule.

In addition, the team leader is responsible for the attainment of the project goals by ensuring that all team members play their part. Among the team members, each person has a specific area of the project to research and report to the team. There are members who have stronger research credentials.

They are available to assist the other members to do their research. Also, there are team members who are strong at analyzing information. Their role is to go through the work that other members plan to present to the group for criticism.

Commitment to Quality

The project team aims at providing a high quality report to the stakeholders. This means that in addition to the actual information generated, the final report will have a detailed outline based on industry standards.

To achieve this, the project team members will make sure that their research is of the best quality by getting criticism on their output before presenting it to the group.

Communication and Reporting

There are two levels of reporting in the project. Within the team, the team holds meetings to take stock of progress by all team members. Outside of these meetings, individual members communicate with each other to get assistance and to brief other members of the progress they have made.

Face to face communication happens during group meetings while outside the meetings, members use short message services, phone calls and email to communicate. Outside of this reporting system, the project members will present the final result of the output to project stakeholders. In this case, the course instructor will serve as a proxy stakeholder.

In summary, the team gets a progress report from each team member at least once a week while the project stakeholders will get a final report on the recommendations that the team will develop at the end of the project.

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