Project Plan of Wal-Mart

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Internal and External Stakeholders, Their Needs and Motivations Affecting the Proposed Change

Due to the fact that Wal-Mart is one of the largest retail stores, it is purposeful to pay attention to such internal stakeholders as employees who communicate directly with their customers.

Lack of personnel can negatively influence the service sphere and, therefore, the executive officer should be concerned with Human Resources policies (Block & Nowlan, 2011). Internal environment should premise on an extensive ethical and moral codes.

Facility management is also among the leading internal factors that should be treated by employees. It is highly important to take control of innovation and technological advancement to increase the quality of services.

Finally, developing communicational skills and leadership is also an important perspective that contributes to the companys performance (Wickham & Wickham, 2008b).

As per external stakeholders, the focus should be made on customers and their feedback to the quality of the services provided. In fact, consumers needs should be among the leading priorities, contributing to the reputation of the company, as well as level of supply and demand (Wickham & Wickham, 2008a).

More importantly, the customers could also be actively involved into companys improvement and, therefore, launching surveys and questionnaires is beneficial.

Project Risk Management Plans

Financial Risks

Introducing training programs for employees and developing new schemes that should be integrated into organizational structure. Employers should be more concerned with financial support of the programs for establishing testing procedures, as well as conducting surveys and research studies.

Investment into technology should be considered as well to define what devices and tools are necessary to facilitate the production and enhance employees competence and experience.

Specific attention should be paid to the analysis of internal environment, as well as research and development practices oriented on creative incentives for employees.

Operational Risks

Distribution of responsibilities should be the major concern at Wal-Mart because managers must monitor how duties should be accomplished. Imposing too much responsibility on employees can diminish their productivity, leading to a decline in operational efficiency.

Moreover, accountability is an important issue because it reduces the risk of fraud and concealed information. Transparent reporting ensures companys sustainability and reduces the risk of information leakage.

Hazard Risks

Health and safety of employees defines the effectiveness of human resources management. At this point, the main task of managers consists in developing and integrating health care insurance programs, pension plans, and social schemes.

Health care coverage does not only guarantee good reputation for the company, but also contributes to its global competition. Employees protection premises on introduction of specialized instructions that all workers should follow to prevent contingencies and dangerous situations.

Apart from internal risks, there are natural environment hazards that should also be taken into the deepest consideration.

Strategic Risks

Strategic risks refer to business development threats, business environmental threats, market risks, and technology threats. Business development risks are associated with business acquisitions, new products, and market segments.

This issue is especially significant for Wal-Mart because its global market share is large. Market risks refer to the shifts in consumer demand that have a potent impact on the companys operations (Block & Nowlan, 2011).

Offering exceptional services through good communication and technological advancement can be considered the main competitive advantage of Wall-Mart.

Additionally, the company should develop a strong philosophical framework for employees to adhere to the main principles of interacting with clients and developing strong communication skills.

References

Block, P., & Nowlan, J. (2011). Flawless consulting. A guide to getting your expertise used (3rd ed.). John Wiley & Sons.

Wickham, P., & Wickham, L. (2008a). Communications Skills and Presenting your Ideas. In P. Wickham and L. Wickham. (Eds) Management consulting: Delivering an effective project. (pp. 258-275) Harlow, England: Pearson.

Wickham, P., & Wickham, L. (2008b). Contracting, Influence and Team Leadership. In P. Wickham and L. Wickham. (Eds) Management consulting: Delivering an effective project. (pp. 151-178) Harlow, England: Pearson.

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