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Introduction
Kenneth C. Laudon is an expert in business and its internal and external development. In particular, Kenneth’s degree in economics allows her to relate this skillfully to business and its management issues. That turned a large part of their knowledge into books and articles. In particular, Management information systems: Managing the digital firm is essential to work. This book opens up many important topics that will help improve internal business affairs. Special attention in the book is paid to the concept of knowledge management and the ability to apply it correctly.
Discussion
Knowledge management is a process during which the company analyzes its organization. The peculiarity of such an analysis is that it first allows company employees to quickly understand most techniques, even those in which they are not involved (Laudon & Laudon, 2020). In addition, an essential role in the process is given to knowledge about what resources the company uses and how it affects the results of employees. Communication skills and working well in a team and with clients are also essential to focus on (Laudon & Laudon, 2020). In this way, teamwork and working with customers are improved.
According to the author, this type of knowledge should primarily improve the efficiency of employees in the company. That happens in the fact that all participants of the company should understand the general processes (Laudon & Laudon, 2020). Employees need to appreciate their contribution to these processes and the results they can achieve together. At the same time, Laudon also says that productivity can increase; it is only necessary to properly inform and train people (Laudon & Laudon, 2020). The correctly presented information will bring about the lack of knowledge and raise awareness.
It is worth considering the main stages in Knowledge management, which are divided into four steps. The first critical stage is acquiring knowledge, which occurs thanks to internal processes. That is, explicit knowledge is all people who can be involved in the company in different ways: customers, suppliers, or partners (Laudon & Laudon, 2020). They all affect the company, mainly when they affect both externally and internally; they are an integral part of such a management process.
The second important step in this chain is creating this knowledge; the main task of such a process is to preserve existing knowledge. A significant thing in such things is to secure all possible data. That is, saving certain information allows people to safely use all actions previously applied (Laudon & Laudon, 2020). In addition, this part of the chain of Knowledge management is directly dependent on the previous one because everything together should create a synchronous symbiosis.
The third stage is the reuse of knowledge, which allows the reuse of old data. On the other hand, such consumption also involves using such knowledge by different people in the company (Laudon & Laudon, 2020). A critical step in reuse is that knowledge should be kept only from a practical point of view, as practice for many companies is necessary. Therefore, companies for which people’s experience is essential can qualitatively apply such experience for further use of knowledge. The last important point in this chain is the exchange of knowledge within the company. The main point is that such sales are often and best made only within the company (Laudon & Laudon, 2020). This point is connected to the previous one because only through the last use and preservation of knowledge can a person make a correct and good exchange.
Conclusion
Knowledge management is an important and necessary process by which a company analyzes its work. Essential communication skills and the ability to work in a team and with clients are critical to presenting knowledge and gaining new ones. Teamwork and customer service are essential in improving efficiency in this chain. In addition, a necessary role in this process is to know what resources the company uses and how this affects employees’ decisions.
Reference
Laudon, K. C., & Laudon, J. P. (2020). Management information systems: Managing the digital firm. Pearson Educación.
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