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Introduction
After having examined the various tools and methodologies used in q
Introduction
After having examined the various tools and methodologies used in quality management, we now take a look at the context that is require to implement these tools. Specifically, we study change, its components, its facilitation, what can impede it and what is required to lead and manage it; then we examine the concept of the learning organization, and how to create and encourage collective learning for continuous improvement. We will study the required business context of organizational learning, as well as some of the theories behind the concept.
Reading Assignment
Quality Management (Knowles) Ch 13 p 150-166, Ch 15 p 177-185
Leading Learning Organizations (Senge) – https://my.uopeople.edu/pluginfile.php/1805027/mod_book/chapter/466873/LeadingLearningOrgs.pdf
Learning Organizations (Marsick) – https://my.uopeople.edu/pluginfile.php/1805027/mod_book/chapter/466873/MarsickLearningOrgs.pdf
Supplemental Reading:
1992 Report of the Auditor General – https://my.uopeople.edu/pluginfile.php/1805027/mod_book/chapter/466873/Chapter5TheLearningOrg.pdf
Wonacott, Michael E. The learning organization: theory and practice – https://my.uopeople.edu/pluginfile.php/1805027/mod_book/chapter/466873/TheLearningOrgTheoryPractice.pdf
Discussion Assignment
Some people say that the expectation of conformity implied in organizational learning is a threat to the free will of individuals. Do you agree? Should managers favor organizational learning or individual learning for their employees?
Please answer in 200 words or more. As usual, use your own words – please do not copy and paste from a web site. Be sure to reference your sources.
Then, engage in a dialogue with your classmates on the above issue and any other perspective you may have on the topic. You are expected to make at least three posts to the discussion forum during the course of the discussion period.
Don’t forget to rate the postings of your classmates according to the Rating Guidelines.
Happy discussing!
Learning Journal
In the learning journal, you should record your activities, and record problems you may have encountered, as well as your notes and thoughts about the material. In addition, you should consider the following questions for reflection:
How can your organization (any organization you are a part of – professional, volunteer, etc; if you are not part of an organization, use University of the People) benefit from organizational learning? How would you implement it?
Please answer these questions in 300 words or more. Your answer should reflect your personal experience and should be thoughtful and introspective.
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