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How to analyze a case for socio-technical challenges and issues.
In Unit 1, you learned how to analyze a case for socio-technical challenges and issues. We discussed the difference between an MIS approach and a sociotechnical approach to describing a work system. It is common to reduce an adoption problem to a lack of training and a technical mismatch to workflow. This limited view of the work system leads to familiar solutions of more training (because we assume that users do not know how to use the system) and customizing the technology (because the implementers did not involve the users and the system does not meet the users’ needs). However, as you learned this week, there are many more characteristics of a work system if we analyze the work system using a socio-technical approach. Through the socio-technical lens, we quickly see that adoptions are more complex, which is why familiar solutions do not always work. For this assignment, your task is to resolve the adoption issues in the case using a socio-technical approach. You will be working on the same case throughout the course, building and refining your arguments and approaches in each module.
This case describes the failure that occurred in projects that used an MIS approach. In this module’s case analysis, you will analyze the case and propose what to do next. You will need to define the adoption problem, explain socio-technical causes of the problem, and propose an approach to solve the problem. We explored a couple of models that can be used to describe a work system. For this case study analysis, you must use Sittig and Singh’s 8-dimensional socio-technical model to describe the work environment in order to analyze the case.
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