Hospitals Performance Measurement

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Hospitals

  • Westchester General Hospital, Miami, FL 33155.
  • Hialeah Hospital, St. Hialeah, FL 33013.
  • Larkin Community Hospital, Miami, FL 33143.

Hospitals

Reasons to Recommend Hospital Compare to Patients

  • To match performance measure information;
  • To compare patients’ experiences;
  • To match complications;
  • To make health care decisions;
  • To compare use of medical imaging (CMS, 2016).

Reasons to Recommend Hospital Compare to Patients

Reasons to Recommend Hospital Compare to Staff

  • To compare salaries;
  • To compare quality of care;
  • To compare mortality rates;
  • To compare health care services;
  • To find out contact information.

Reasons to Recommend Hospital Compare to Staff

Summary of Patient Experiences: Westchester General Hospital

  • 75% were satisfied with nurse communication;
  • 83% were satisfied with doctor communication;
  • 81% were provided with information on recovery;
  • 40% understood information on care;
  • 62% would recommend the hospital (Medicare, 2016).

Summary of Patient Experiences: Westchester General Hospital

Summary of Patient Experiences: Hialeah Hospital

  • 79% were satisfied with nurse communication;
  • 80% were satisfied with doctor communication;
  • 79% were provided with information on recovery;
  • 35% understood information on care;
  • 63% would recommend the hospital (Medicare, 2016).

Summary of Patient Experiences: Hialeah Hospital

Summary of Patient Experiences: Larkin Community Hospital

  • 87% were satisfied with nurse communication;
  • 88% were satisfied with doctor communication;
  • 91% were provided with information on recovery;
  • 79% understood information on care;
  • 75% would recommend the hospital (Medicare, 2016).

Summary of Patient Experiences: Larkin Community Hospital

Timely and Effective Care Data: Westchester General Hospital

  • 1% of patients leave before seeing a doctor.
  • 18 minutes in ER before seeing a doctor.

Timely and Effective Care Data: Westchester General Hospital

Timely and Effective Care Data: Hialeah Hospital

  • 1% of patients leave before seeing a doctor.
  • 7 minutes in ER before seeing a doctor.

Timely and Effective Care Data: Hialeah Hospital

Timely and Effective Care Data: Larkin Community Hospital

  • 1% of patients leave before seeing a doctor.
  • 26 minutes in ER before seeing a doctor.

Timely and Effective Care Data: Larkin Community Hospital

Data for Readmissions or Complications and Deaths: Westchester General Hospital

  • Rate of serious complications (0.90).
  • Rate of deaths for COPD patients (8%) (Medicare, 2016).

Data for Readmissions or Complications and Deaths: Westchester General Hospital

Data for Readmissions or Complications and Deaths: Hialeah Hospital

  • Rate of serious complications (0.90).
  • Rate of deaths for COPD patients (8%) (Medicare, 2016).

Data for Readmissions or Complications and Deaths: Hialeah Hospital

Data for Readmissions or Complications and Deaths: Larkin Community Hospital

  • Rate of serious complications (0.90).
  • Rate of deaths for COPD patients (8%) (Medicare, 2016).

Data for Readmissions or Complications and Deaths: Larkin Community Hospital

Recommendations for Hialeah Hospital

  • Improve nurse-patient communication (Happ et al., 2014).
  • Provide patients with balanced information on care.
  • Keep readmission rates at national average.
  • Provide help and comfort to patients’ families.
  • Provide patients with comprehensive information on recovery.

Recommendations for Hialeah Hospital

What I Have Learned From This Experience

  • Learned how to compare hospitals.
  • Found out about the Hospital Quality Alliance.
  • Learned about Overall Hospital Quality Star Rating.
  • Learned more about patients’ experiences.
  • Learned the most important hospital quality items.

What I Have Learned From This Experience 

References

  • CMS. (2016). . Web.
  • Happ, M., Garrett, K., Tate, J., DiVirgilio, D., Houze, M., Demirci, J.,…Sereika, M. (2014). Effect of a multi-level intervention on nurse–patient communication in the intensive care unit: Results of the SPEACS trial. The Journal of Acute and Critical Care, 43(2), 89-98.
  • Medicare. (2016). Compare hospitals. Web.
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