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The Covid-19 virus is a global pandemic that has taken the globe by storm. Many industries have been affected and the hospitality industry is vastly impacted. Since the pandemic began, people have been advised to stay at home and this has made individuals utilize online platforms to identify new restaurants; thus, changing the hospitality industry from physical service delivery to e-commerce experience. Most eateries have adopted online orders than sit-down services. This has majorly been brought about by the increase of internet users globally, due to the identification of new cafeterias and making orders made while at home. As one of the effective ways implemented by cafeterias, the occupation rate has been reduced to minimize the spread of the virus. Besides, good ventilation and air conditioning of the rooms in the restaurants has to be done by providing exhaust fans and frequent opening of windows. In addition, the staff should always have disposable masks and long-sleeved gowns while on duty.
To effectively run a restaurant during the current pandemic, customer-to-staff interaction has to be reduced. This will make sure the virus spread is minimized acting as a way to protect the population from this deadly virus. Furthermore, the ventilation of the rooms should be in place to have a fresh air supply and a constant check of the air conditioners. Additionally, the use of shields at the counters and non-paper menus limits the interaction of clients with the staff. Appropriate implementation of these measures will constantly make the customers attracted to the services offered in most eateries (Tuomi & Ascenção, 2021). As the need for customer satisfaction and business promotion increases, restaurants should ensure these measures are working to reduce the spread of the virus. The virus has changed the world, and more so, in the hospitality industry, service delivery has been affected. Both service providers and guests should cooperate to ensure policies are taken into consideration. Through this, there will be smooth delivery of services, and all stakeholders in the hospitality industry will perform productive activities. Presently, provision of friendly services from the cafeteria staff to the clients is more paramount as the need for customer satisfaction and safety from the virus seems to be achieved.
Reference
Tuomi, A., & Ascenção, M. P. (2021). Intelligent automation in hospitality: Exploring the relative automatability of frontline food service tasks. Journal of Hospitality and Tourism Insights.
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