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It should be noted that the Undercover Boss episode of Rita’s Ice showcases the interaction of the company CEO, Linda L. Chadwick, with several of her franchisees. The selected job positions for the analysis are franchisee owner and treat team member. The first job position is franchisee owner based on the example of Hezrron, and the second one is a treat team member position based on the example of Pastiche.
The analysis shows that the first job position requires a wide range of entrepreneurial skills and abilities since the franchise owner is practically a business owner who needs to adhere to the corporate standards. The second position is solely focused on cashier responsibilities, which puts an emphasis on human interactions as well as the ability to conduct financial transactions. The similarity of the two positions is manifested in the fact that financial competence and communication skills are critical in both cases. However, the first position also requires additional operational and organizational management capabilities. The data collection for each job position analysis utilizes one-on-one interviews on-site, which means that both practical observations and additional questioning can be done. The key challenges and issues can also be derived on site since the interview is being conducted while the job positions are being performed.
Job Description 1
Job title: Franchise owner
Location: Toms River, New Jersey
Terms: Full time
About us: Rita’s Ice is a restaurant chain based in Bensalem, Pennsylvania, which was founded in 1984. Our products include specialty creations, frozen custard, and Italian ice. We serve in 540 different locations all across the United States.
About the role: As a franchise owner, you are responsible for managing, leading, and supervising one of Rita’s Ice restaurants.
Responsibilities:
- Ensure profitable operation of a restaurant
- Adhere to the corporate standards of operations
- Manage inventory, and prepare the product on site
- Implement the core business elements with the use of the company’s resources
- Hire and assemble the team of employees
Candidate requirements:
- Be able to work from 12 pm to 9 pm
- Communication skills, financial management skills, operational management skills
Job Description 2
Job title: Treat team member
Location: Orlando, Florida
Terms: Full time
About us: Rita’s Ice is a restaurant chain based in Bensalem, Pennsylvania, which was founded in 1984. Our products include specialty creations, frozen custard, and Italian ice. We serve in 540 different locations all across the United States.
About the role: As a treat team member, you are responsible for greeting and communicating with customers and conducting payment transactions.
Responsibilities:
- Ensure accurate payment transactions
- Work with cash register
- Hand the customers’ products to the customers
Candidate requirements:
- Be able to work from 12 pm to 9 pm
- Communication skills, ability to work with cash register
In conclusion, the job description and analyses comply with state and federal regulations because they adhere to the Fair Labor Standards Act, U.S. Equal Employment Opportunity Commission standards, and state employment laws. The work hours are provided in accordance with The Fair Labor Standards Act (FLSA) (U.S. Department of Labor par. 4). The requirements and specifications do not discriminate in accordance with U.S. Equal Employment Opportunity Commission standards (U.S. Equal Employment Opportunity Commission par. 3). The positions do not discriminate against people with disabilities in accordance with the Americans with Disabilities Act (ADA) (U.S. Department of Justice par. 2). Therefore, the job descriptions are based on the information collected from the on-site interactions and interviews, and the jobs descriptions do not violate federal or state laws.
Works Cited
U.S. Department of Justice. The Current ADA Regulations. Civil Rights Division, 2022. Web.
U.S. Department of Labor. Wages and the Fair Labor Standards Act. Wage and Hour Division, 2022. Web.
U.S. Equal Employment Opportunity Commission. Laws & Guidance. EEOC Headquarters, 2022. Web.
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