For this week, read the case study A Comment on Management Attitude from chapter

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For this week, read the case study A Comment on Management Attitude from chapter

For this week, read the case study A Comment on Management Attitude from chapter 6, and address the following questions:
1. How would you rate Dinsmore’s hotel? What evidence would you provide to support your position?
2. What are some of the most interesting examples of quality found in the case? How does Dinsmore view these examples? How would you, as the customer, view these same instances?
3. What do you think of Dinsmore’s handling of the dispute involving the vacuums?
4. What would you recommend to Dinsmore about the manager of the restaurant?
5. If you were hired as a consultant by the owners of this hotel, what would you do? Why?

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