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Introduction
In relation to the context of Australia, it can be mentioned that ethical codes and conducts can support workplace management. IT can help to mitigate the dilemma within a workplace. Based on six codes of ethics, it can provide support to professional conduct in the job roles of ICT. This study discussed a real-life case study to explain ethical dilemma.
Description of the incident
One.Tel is considered as such a company which has achieved second position in Australian telecommunication business. This study can be mentioned the case of this organisation which can raise issue related to professional behaviour as well as the ethics of information technology. On the other hand, there is ethical issue regarding management system of One.Tel Limited. IT failure of this organisation can be mentioned to support possible risks in relation to the codes of ACS professionals (Avison and Wilson, 2017). In relation to the euphoric atmosphere within the business organisation of One.Tel, the system developers acquired high status as well as reputation. On the other hand, new functionality is required in relation to the case study One.Tel Limited. The project development team produced an efficient employee who can workday and night to get effective as well as productive result. However, documentations, standards and specifications suffered in the atmosphere.
Most importantly, it can be mentioned that lack of discipline is understandable as well as not usual at the stage of IT development. The process of billing system can be mentioned as it is a problematic factor within this organisation. Like all the companies, One.Tel Limited is dependent unfailing timeliness as well as accuracy of the cash flow system. On the other hand, some serious flaws in relation to the billing system can be considered as ethical issues. The accountant of this organisation has raised questions related to accounting systems. The serious accountant opined that there is no accounting system, no controls and no processes. Then, David Barnes who is the group financial controller resigned (Avison and Wilson, 2017). He claimed that he was not prepared to do the activities which his boss has suggested. This process is completely unethical to David. Thus, it can be mentioned that this can be considered as weak business ethics in relation to the context of ACS codes of ethics.
Identifying the ethical issue
As per the ACS codes in relation to ACS constitution, the members of ACS must uphold dignity, honour and effectiveness. As per the first code of ACS codes, the primacy of the public interest can be mentioned which can explain the ethical issues, in relation to the case of One.Tel, professionalism can be considered as a factor which can help to make the codes stronger. In relation to this case study, David, one of the employees of this organisation resigned as the supervision of his boss and the way of forcing him was unethical to him (Avison and Wilson, 2007). Thus, it can be mentioned as ethical issue in relation to ICT and ACS code of conducts. The process of representation of knowledge, services as well as skills can be considered as an ethical code under the standards of ACS.
Explaining the ICT profession or the activity involved with the case
In relation to the case of One.Tel Limited, it can be mentioned that the basic problem of this organisation is IT failure. It has been observed that IT failure can be considered as involvement of the ICT activities or profession. The failure of billing system can be considered as an issue under ICT profession. The aspects of Australian telecommunication organisation can show importance of ICT profession which can help to improve quality of customer services. The ethical aspects within this organisation has breached while senior accountant has raised questions related to financial operations within the business. The problem related to billing system can be considered as an indicator.
According to the speech as well as advice of the senior accountant, the group financial controller resigned as he thinks the process of advising is unethical within the organisation. In relation to the code of ethics and the report of the IT staff, it has been identified that the system is not strong (Robbins et al. 2015). On the other hand, the bonus which is applied to IT development employee was linked to the delivered code.
Discussing ACS code of ethics along with associated requirements which can be applied to the situation
It can be mentioned that the primacy of the public interest is the first code among the six codes of ACS standards. This code can be placed based on the sectional interests. On the other hand, it is important to mention the case of One.Tel Limited which can explain these codes in relation to the requirements. It can be mentioned that the process of enhancing quality of life can enhance quality of life. In case of One.Tel Limited, proper behavioural approach of the staffs to other employees can help to improve the process of maintaining quality of performance within a workplace (Australian Computer Society, 2014). As per the views of Naseer (2017), honesty can represent skills as well as knowledge and services.
In this case, honesty and competency can help to support the work process for the stakeholders. Professional development can be mentioned as a code of the ACS standards which can help to improve quality of performance. Professionalism is mentioned as most important codes of ethics within an organisation (Tavani, 2004). In case of One.Tel Limited, the issues related to professionalism have been observed as the senior accountant behaved improper with the other employees. On the other hand, while David one of the financial controllers resigned it shows professionalism of him (Australian Computer Society, 2014).
Conclusion
This study has focused on importance of ethical codes in relation to ACR standards. On the other hand, in relation to ICT profession or the activities, this study has focused on analysing the case of One.Tel Limited.
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