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( DELIVERING BAD NEWS )
To develop a bad news message you will need to analyze
( DELIVERING BAD NEWS )
To develop a bad news message you will need to analyze the situation, evaluate and identify options, and create a document that presents the information effectively.
Use the following scenario to develop and deliver bad news to Jill’s client.
Scenario:
“Jill’s boss just told her that due to budget cuts, several people on the team will have to leave. Jill runs a happy, successful team, and she has no idea how to deliver this bad news.”
Source – Delivering Bad News – Communicating Well Under Pressure – MindTools Links to an external site.
Task structure:
First: Develop an outline (you can use a keyword/sentence outline format):
Each title and subtitle must consist of at least two parts. (Your outline should have 4-5 headings: I, II, III, IV, etc.)
The student will first provide a summary of the communications that Jill needs to share with her employees.
The student will provide a list of possible options, indicating reasons for their choice, and how Jill would deliver the bad news message to her team.
Second: Write the “bad news” communication message.
Once the outline is complete, the student will develop and write the bad news message that Jill’s employees will receive.
The written thesis must be a minimum of 250 words and a maximum of 500 words, using 12-point Times New Roman font, single or double spaced – depending on the student’s preference.
The outline is a separate document/task – it does not count towards the word count for written communications.
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