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Continual improvement is an essential principle enabling companies to follow new trends and increase customer loyalty. This improvement is necessary to consider in developing an organization that strives to provide high-quality products and services. Several types of continual improvement exist to facilitate the company’s progress, allowing the organization to stay on the float. It is essential to describe the importance of this notion, examine its types, and investigate which company uses improving practices.
The significance of continual improvement is apparent since every ambitious organization wants to flourish in the market. One important concept is ITIL, which is a set of precise practices aiming to manage business and customer needs. There are three types of management practices: general, service, and technical management. For instance, the first type involves continual improvement, information security, measurement, and change. Accordingly, these practices allow understanding of general elements of organizational leadership, values, principles, and actions. Next, the service management practices explore a more in-depth analysis of capacity and performance, business, and problem-solving. The last type concerns infrastructure and software management and development, where the organization can change or develop documentation and operational processes. Moreover, there is a real-life example of the company using ITIL management practices. It is AXELOS, the international company concerning software consulting and certification. It is stated that the company uses “best practice methods, frameworks and certifications including ITIL” (AXELOS, 2021, para 1). AXELOS uses ITIL practices in its management, combining them with other leadership methods for continuous advancement.
Overall, continual improvement is vital for the organization to succeed in the local or international arena. It is seen that the necessity of this process is to adopt best practices and quickly respond to trends and changes in the world. Moreover, multiple methods to facilitate improvement within the organization exist, and AXELOS agency becomes an example of using and adjusting ITIL practices for constant improvement to manage efficient and collaborative work processes.
Reference
AXELOS. (2021). About Axelos – Powering best practice. Web.
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