Conflict Management in Healthcare

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Table of Contents

Introduction
Conflict Analysis
Possible Outcomes: Core Risks
Conflict Management Strategy
Addressing Emotions
Leadership Strategy
Educating the Participants
Conclusion
References

Introduction

Conflict management: a crucial part of the clinical environment;
Potential sources of conflict: hierarchy issues and interdisciplinary concerns;
Case under analysis: misunderstanding between an anesthesiologist and a surgeon;
Cause: a misconception caused by underlying assumptions;
Solution: focus on negotiation, collaboration, and compromise (Sinskey et al., 2019).

Conflict Analysis

Causes of the conflict: misunderstanding between the anesthesiologist and the surgeon;
Further exacerbated by the hierarchal issues in the clinical context;
Failure to reconci9le the interests of the surgeon and the anesthesiologist;
Outcome: an obvious and continuous confrontation affecting the patient’s well-being.

Possible Outcomes: Core Risks

Risks of failing to achieve agreement: adverse effects suffered by the patient;
Threat of an allergy due to the adverse response to the medication;
Risks of blood pressure drop or increase and the associated concerns;
Development of a heart disease due to the response to the anesthesia;
Strong necessity to introduce an effective conflict management approach;

Conflict Management Strategy

Foundational step: introducing a common goal to align the interests;
Second step: integrating the relevant values to ensure alignment of interests;
Shaping the participants’ vision and focus to divert them from personal issues;
Core concepts: beneficence, non-maleficence, patient’s interests

Addressing Emotions

Emotional competence: core focus of conflict management education;
Recognition and acknowledgement of emotions as the key to conflict mitigation;
Ability to reconcile with one’s emotions and proceed to objective assessment of the situation;
Approaching conflicts from a rational perspective.

Leadership Strategy

Changes in the leadership approach: focus on recognizing stakeholders’ needs;
Emphasis on the understanding of the participants’ emotional needs;
Promotion of value-driven decision-making;
Emphasis on improved information management as the means of minimizing the threat of a conflict;
Active enhancement of interdisciplinary collaboration;
Promotion of effective interdisciplinary collaboration techniques.

Educating the Participants

Conflict management education: a crucial step for ending the intervention;
Promotion of conflict management education to the stakeholders in question;
Cultural competence as the basis for effective conflict management;
Proper understanding of the needs of the parties involved to avoid confrontations in the workplace;
Active focus on the patient’s needs as opposed to personal issues in the workplace environment.

Conclusion

Conflict management principles and values: basis for effective conflict resolution;
Promotion of collaboration and compromise;
Focus on negotiation and effective leadership;
Development of new communication channels;
Enforcement of healthcare values and ethics.

References

Anderson, R. J., Bloch, S., Armstrong, M., Stone, P. C., & Low, J. T. (2019). Communication between healthcare professionals and relatives of patients approaching the end-of-life: a systematic review of qualitative evidence. Palliative medicine, 33(8), 926-941. Web.

Schot, E., Tummers, L., & Noordegraaf, M. (2020). Working on working together. A systematic review on how healthcare professionals contribute to interprofessional collaboration. Journal of interprofessional care, 34(3), 332-342. Web.

Sinskey, J. L., Chang, J. M., Shibata, G. S., Infosino, A. J., & Rouine-Rapp, K. (2019). Applying conflict management strategies to the pediatric operating room. Anesthesia & Analgesia, 129(4), 1109-1117. Web.

Thomas, P., Baldwin, C., Bissett, B., Boden, I., Gosselink, R., Granger, C. L., Hodgson, C., Jonesjk, A. M., EKholm, M., Moses, R., Ntoumenopoulos, G., Parry, S. M., Patman, S., & van der Lee, L. (2020). Physiotherapy management for COVID-19 in the acute hospital setting: clinical practice recommendations. Journal of physiotherapy, 66(2), 73-82.