Category: Emotional intelligence

Introduction

Emotional intelligence is the ability of an individual to recognize their own feelings, those of other people, in order to motivate one self and as well be able to manage our emotions, in our own self and in the relationships that we are having with other people. Times back, emotional intelligence was never recognised but as times goes it has been realised that emotional intelligence is a very important thing in the workplace today. It has been realised also that the IQ that an individual has, or having a high IQ does not matter and it does not guarantee a successful business (Goleman and Cary, 2001). From Daniel Golemans book on working with emotional intelligence, we are able to see that most of the outstanding performers in the areas of business and great business leaders are mainly defined in the areas of their jobs by their emotional intelligence and not exactly by their job skills or even the way they perform their jobs in the workplace (Goleman, 2005).

From all the analyses that have been done by experts from all over the world, such as government agencies, non-profit making organizations and even the corporations, have proved that emotional intelligence is a good barometer from which one can measure excellence on almost every kind of job (Goleman and Cary, 2001). Goleman explains that the success of a business is based entirely on the key aspects such as adaptability, empathy, persuasiveness which should be a workforce of all this. He even portrays that the IQ of an individual will only contribute to around 25% or even 4% of an individuals success in the work place or at his job. This shows that its the emotional intelligence of an individual that actually counts when it comes the success in the work place or in business as the IQ or the skills that one has counts for very little in their progress or even in achieving the set goals and of that particular business (Goleman, D, 2005).

The Five Dimensions to Emotional Intelligence

Emotional competence which is in terms of self-regulation, motivation and self-awareness are considered to be much more important when compared to the cognitive skills that a person holds. The author has suggested five competences or dimensions through which we can be able to manage ourselves, this include;

• Empathy it consist of developing others, being politically aware, being service oriented, and even understanding others
• Social skills- consist of co-operation and team work, managing of conflicts, building of bonds among people and also influencing others.
• Motivation- consist of being optimistic, being driven to achievement and also being committed.
• Self awareness- it consists of having self confidence, being emotionally aware and being able to assess your self.
• Self regulation- this mainly comprises innovation, self control that one has, the adaptability that a person possess and also the trust worthiness of that individual (Joseph, 2001).

Goleman (2005) asserts that, the main thing that differentiates stars from people of average performance is the emotional competences. Emotional intelligence is divided into two kinds of competences which are; social competence and personal competence. Personal competence entails aspects such as management of self and also the self discovery (awareness), whereas social competence on the other hand involves aspects such as the methods for managing relationships and the ways of dealing with awareness. Self- awareness is the art of knowing a persons feeling at that particular moment, and being able to use that knowledge in making decisions. It follows that when one is aware of their feelings at any time then such kind of people are able to recognize their strengths and weaknesses. This people are as such open to any kind of feedback given to them in regard to their performance and are thus willing to learn from any past mistake that they may have made or other past experiences. They are able to recognize the areas that they are either strong or weak in. In self awareness there are also other competencies that go with it, this comprises self-confidence which is a strong feeling of ones worthiness and the capabilities that a person holds. Also we have emotional awareness which is the act of recognizing someones emotions and the effects of such emotions (Web home, Web pp).

Ingredients of Self-Awareness

Emotional Awareness

This is the art of recognizing ones emotions and been able to act according to their effects. Emotional awareness mainly helps in managing one self and even in the relationships with other people. The quality of performance of either an individual or group lies entirely on the emotional awareness of an individual. This is because one member in a group who has strong emotions can influence the emotions of the whole group that that person is working in. Thus Goleman in his book is suggesting the use of group emotion intelligence where he states that its first step towards achieving its goals should be through attending to the emotions of individual members and their needs, by influencing and regulating them in order to ensure that the members achieve the desirable behaviours and also attitudes. When a person has the competence of emotional awareness this person exhibits characters such as knowing the emotions they are feeling and why they are feeling so. This person is able to know the bridge between their feelings in terms of what they think and what they say. They are also able to recognize how the feelings that they are having can affect the performance of their work. It therefore means that when a person is emotionally aware it means that this person has a guiding awareness of their goals and values in life (Web home, Web pp).

Self Confidence

This is a situation where a person develops a strong sense in his/her worthiness in terms of the capabilities that this person has. The people who posses the competence of self confidence, are able to present themselves with a lot of self-assurance as they are very sure of what they have in terms of their abilities which they can positively stand for. Goleman in his book presents this situation of self-confidence through a situation where one can air out their voice views even though they may not be popular. They are able to stand straight for what is right, irrespective of the situation. They are in a position of sacrificing even their life for what is right according to them. They are also able to make out very important and sound decisions irrespective of the uncertainties that may come through making such stand points (Business balls, Web pp).

Accurate Self-Assessment

This is a situation where an individual is able to recognize their own strengths and weaknesses. Goleman therefore presents these individuals as being reflective, they are ready and open to any kind of feedback, that may come their way given that, they are aware of the areas that they are weak in and the areas that they are strong in. They do develop new perspectives and are always ready for continuous learning given that they are ready to sharpen on their strong areas as well as improve on their weak areas. Irrespective of this kind of people being focussed and ready for any kind of feedback, they still have areas that they are weak in; this is due to the fact that they tend to set very unrealistic goals which may be unattainable as they are over ambitious. They are the kind of people that push others too hard as they want to drive others instead of delegating out duties to others for them to do. They also tend to be hungry for power and they only want to satisfy their ego through attaining power and not for the sake of the Company (Carry, 2001).

Ingredients in Self Regulation

Self-Control

Self-control is a situation in which individuals are in a position to put their impulses in a manageable situation. Self-control is expressed as a situation where an individual stays composed, and is always positive and unmovable even in moments that are very trying. Its a situation where a person is able to think in a clear and focussed manner even when put under pressure.

Trustworthiness

This is a situation where an individual is able to practice honesty at all costs. A person with this kind of competency is able to work and act in an ethical way, as they are able too build trust. Since this a very reliable person who is able to admit their own mistakes and is in a position to confront others, in case they see unethical actions in other people. These people also have very strict and strong stand points as they are very principled people even though in some cases they may find themselves being unpopular in a group.

Conscientiousness

People who possess this kind of competency are able to keep promises that they make to others and also able to meet the commitments that they have made with other people. They are people who are organized and are careful with themselves in their work, as they consider themselves accountable for making sure that they meet the objectives that have been met.

Adaptability

The people who hold this competency are able to handle in a smooth manner the multiple demands that they may be having. This people are in a position to adapt to responses and kind of change that may come along as they are flexible enough. They are also in a position to go by the tactics that may come along to change the status quo.

Innovation

People with this competency do look for fresh ideas from many sources and are in a position to entertain very original ideas as solutions to the problems that they may be going through. They are able to generate very new and original ideas which help them in tackling their daily problems in their working area. These are the kind of people who are in a position to take new perspectives and risks in the way they think if only to find solutions to their problems.

Ingredients in Motivation

Commitment

People with this kind of competency are people who are ready to make sacrifices in order to achieve the goals of an organization. They are able to seek out opportunities in an active way in order to achieve the mission of the organization.

Initiative

The people who have this competency are those that are ready to move on with the goals of the organization beyond what is set of them or what the organization expects of them. They at times do cut through and bend the rules if only they want to have the job done, and are in a position to mobilise other people through very unusual but achieving ways.

Optimism

This people are very persistent in pursuing the goals irrespective of the obstacles that may come by. They always look at life from the positive end and will always see the success of something and not the failure. They view setbacks as coming from the managerial point of view or been caused by managerial circumstances and not from a personal point of failure (Web home, Web pp).

Ingredients in Empathy

Understanding Others

People with this kind of competency show attentiveness to emotional things and as well are good listeners. They tend to portray a character of feelings of sensitivity and do understand other peoples perspectives. They help others on the basis of the understanding that they have or hold towards their needs and feelings.

Leveraging Diversity

These kinds of people in an organisation have respect and also relate well with other people who are from other backgrounds. This people do understand the diversity that is there in the world and are also very sensitive to group differences, since they see diversity as an opportunity and as such are able to create an environment in which people from various regions can stay without biasness occurring.

Political Awareness

Organizations which comprises of individuals who have attained enough competency always have an upper hand to understanding their external environment, because through its competent team off workers and management, the company is able to understand and nourish good relationship with the stakeholders and its customers. It also makes the reputation of the organization to be excellent. They know very well and can clearly read out the external realities as well as those of the organization. They too can be able to tell about the main power relations in the organization (Goleman, 2005).

Ingredients in Social Skills

Influence

These kinds of people are very skilled in winning over the ideas people to follow their way. They talk in fine tunes in a manner to appease the listener in their representations thus enabling them to build togetherness and support. They are in a position to turn dramatic events into very meaningful situations.

Conflict Management

The people with this competency in an organization are in a position to handle even difficult people and situations with a lot of diplomacy and intelligence. They are in a position to detect any kind of conflict that is about to happen and as such bringing these conflicts into the light and thus helping in solving. They always do encourage discussion of problems in the open air.

Leadership

These are the kind of people that have a vision and mission in whatever things that they are doing in the organization. They do guide and lead in the performance of activities in the organization, as they act as an example to others.

Building Bonds

Those that have this competency, tend to maintain very extensive informal networks by looking for relationships that will only benefit both parties, and not only one particular individual. They help in building closeness with those they are with in the working area as well as maintaining close friendships in their vicinity.

Collaboration and cooperation

The people, who have got this competency are good in sharing of plans or the things that one wants to do, they also share information as well as the available resources. They thus help in promoting friendly and co-operating environment which help in nurturing the opportunities available for collaboration.

Team capabilities

Those that have this competency do possess good qualities that are essential in team building in a company or organization. This may consist of helpfulness, cooperation, commitment, protecting the name of a group, active participation and sharing of credit (Goleman, 2004).

Thus we can see that the emotional intelligence is different from one individual to another given the social background of people, the level of academic intelligence and the status that the individual holds in the society (Goleman and Cary, 2001). Although the IQ of a person doesnt matter in the success of a business it influences the individuals adoption of emotional intelligence. The adoption of the five competences as described by Goleman, D. is much different and ranges from one individual to another (Goleman, 1998).

Improving Emotional Intelligence in the Work Place

When you want to induce emotional intelligence in the workplace, its important to implement some of the following ideas; setting the goals of the organization so that the workers are able to know what they are working towards achieving as this will enhance motivation in achieving of the set goals of the organization (Cary and Daniel, 2001). Providing more opportunities for practice as this will enhance innovation and perfections in the jobs that the workers are performing. Giving of feedback also helps in strengthening the workers as they are in a position to learn the areas that they are weak in and the areas that they are strong in (Stein, 2007). the working place should encourage transfer and maintenance of change as well as accepting new learning methods in the jobs (Web home, Web pp).

Conclusion

Emotional intelligence as we have seen is very vital in every work place, that its not how the workers have excelled academically, or the skills that they hold, but what matters most in the success of a business is the emotional competence of the person (Ciarrochi, J. et al., 2001). Understanding other peoples emotional intelligence is important given this can be understood in terms of their social and personal competence (Stein, 2007). These are things that can be seen when they are interacting with other people, as emotional intelligence is different from one individual to another. For example, self awareness, where this is seen in the way people are behaving with others, Empathy, understanding others, Social skills, cooperation and team work, Motivation consist of being optimistic, being driven to achievement and also being committed. These qualities are very different from one person to another given that, they dont require academic qualification. (Joseph, 2001)(Business balls, 2009).

References

Business balls. (2009). Emotional intelligence.

Cary, C. & Goleman, D. (2001). The emotionally intelligent workplace: how to select for measure, and improve emotional intelligence in individuals, groups, and organizations. California: Jossey Bass publishers.

Ciarrochi, J. et al. (2001). Emotional intelligence in everyday life: a scientific inquiry. USA: Psychology Press.

Dan, R. (2001). Proceedings of the 3^rd European conference on management leadership and governance. USA: Academic Conferences Limited.

Ellis, K. (2001). Teaching, learning, and assessment together: the reflective classroom. USA: Eye on Education publication.

Goleman, D. (1998). Working with emotional intelligence. New York: Bantam books.

Goleman, D. (2004). Emotional intelligence: why it can matter more than IQ: & Working with emotional intelligence. USA: Bloomsbury publishers.

Goleman, D. (2005). Emotional intelligence. New York: Bantam books.

Stein, S. (2007). Make your workplace great: the 7 keys to an emotionally intelligent organization. Mississauga, Ontario: John Wiley & Sons.

Web Home. (2009). Emotional intelligence & emotional competence. Web.

Overview

The main reason why intelligent tests were initially conducted was to determine the level of mental ability among students (Matthews, Zeidner & Robert, 2002). However, it is still debatable whether ones intellectual ability is similar to the IQ ratings. However, it is evident that most people who are perceived to be successful have an average score when IQ tests are conducted in them (Wharam, 2009). It is against this backdrop that one wonders what really contributes to success in life.

There have been attempts to answer this query for a considerable long time. Several theories have been put forward and a lot more is still expected in the future. The writer has in some way refuted the traditional concepts that address mental alertness, IQ ratings, and intelligence as important components of success. He presents an argument that most successful stories largely rely on persistence, passion, and the ability to control oneself.

Title and Introduction

The captivating title Emotional Intelligence as put forward by the author indeed presents the book as a major breakthrough in an attempt to address how emotional smartness is key to success. The controversy is started by the subtitle which asserts that IQ scoring is less significant than emotional intelligence on matters of success. The Aristotle Challenge begins the chapter. Those who perceive that intelligence per se is key to success are proved wrong. The book is made up of 16 chapters and six appendixes.

Chapter Reviews

In chapter 1, the book tackles the functions of emotions in our day-to-day life. In chapter two, it covers what Goleman refers to as an Anatomy of an Emotional Hijacking. The interchanging relationship between two systems namely cortex and limbic is described by Goleman in the two chapters. According to his description, the writer explains the cortex as a rational platform while that part of the human brain that deals with the processing of emotions is described as the limbic. Goleman dwells much on the intrigues of emotional intelligence. He suggests that the moderation of barbaric emotional occurrences by the mind which is rational is a major component of emotional intelligence. Moreover, Goleman observes that learning through practice is the best way to acquire emotional intelligence.

In part two of the book, six chapters address the topic of The Nature of Emotional Intelligence. Indeed, the writer is keen to support his argument by quoting a myriad of studies. In his perspective, Daniel Goleman observes that although some students have recorded high IQ ratings in their academic achievements, this is not usually the case when they turn to real-life situations. According to the author, most people who score averagely in terms of their IQs tend to register phenomenon breakthroughs in life. Sincerely speaking, this is an interesting revelation bearing in mind that people with higher IQ scores have generally been perceived to be well-positioned as far as success in life is concerned (Cassady & Eissa, 2008). Moreover, Goleman goes ahead and suggests that IQ may only contribute to 20 percent of success in life if used to the optimum. The writer uncovers a very important discovery in chapter three and undoubtedly leaves the audience with more questions unanswered as he claims that emotional intelligence contributes 80 percent of success in life. What Goleman is trying to imply is that those individuals with low emotional intelligence and higher IQ scores are more likely to be less successful (Salovey, Brackett & Mayer, 2004).

In chapter four, Goleman explores an impulsive form of experience. He candidly classifies the mode of encounter as self-observation or better still self-awareness. To support this new idea, Goleman brings on board the heavenly hovering attention concept derived from Freud. Although the latter author has managed to create a clear distinction between thinking and consciousness, Daniel Goleman fails to do so even as he explores this experience thereby leaving the reader at crossroads. In a simple and more straightforward interpretation of his thought, Goleman maintains that it is better to understand ones strength and abilities instead of going for the IQ tests and the accompanying results.

Before winding up chapter four, the author gives a further review under the subtopic on Plumbing the Unconscious. He deliberates that as an individual, it is possible to be on the same wavelength to the unique symbols of the emotional mind such as fables, songs and metaphors. He suggests that if such emotional endeavors are your greatest likes, then it is far more important to pursue them rather than dwelling on the results obtained from IQ tests. As a person, if you are in sync with such deep emotions towards success, you are more likely to exercise your gift than others and attain higher success in life. Daniel Goleman sounds so convincing as he ends up this chapter especially when he cleverly utilizes the power of symbolism in driving his point home.

The Passions Slaves is introduced in the fifth chapter of the book. The author begins by giving an in-depth view of the impacts of disorders associated with emotions. In his opinion, Daniel Goleman is categorical that such disorders are disastrous to an individuals success and therefore it is imperative to seek pharmacological help as soon as possible. At this point, the author seems to deviate from any kind of debate on the power of emotional intelligence. Rather, he grounds his discussions on the genesis and possible effects of psychological or emotional disorders. By so doing, Goleman manages to remain as objective as possible and does more justice to his writing. He becomes more admirable when he points out that some disorders make patients dislike medication. Manic depression is a case example of such a disorder. If such emotional disorders are poorly handled, they can significantly hinder ones success in life. This is a fact and not a skewed opinion that leaves the audience with eagerness to read the following chapters. The author also sheds more light on the different states of depression. Goleman offers some medical help on depression. He suggests that it is important to focus on a cheerful activity especially when one is under depression. You need to remain buoyant despite the depressing situation at hand (Chakraborty & Konar, 2009; Goleman, Boyatzis & McKee, 2004). He further offers advice that it is necessary to avoid movies that are tragic in nature or stories that may pull your moods down when you are depressed. Daniel Goleman rebuffs the famous myth that proposes ventilating as a powerful way of alleviating anger. The author sounds convincing on this assertion bearing in mind that anger is one of the emotional intrigues that is very challenging to manage. Besides, the author remains adamant and does not opt for the second option of ignoring the presence of anger. He finally rests on the third option of anger management which proposes that the best way to handle this emotional intrigue is by assuming that it is owned by another person. Although this may be just one of the ways of managing anger, the author does not give credit to other methods even though they too can assist in handling the emotion (Anthony, 2003). Although Goleman begins this chapter objectively, he ends it with a subjective view. In so doing, he balances the entire chapter thereby accommodating a wide array of audiences.

Chapter six begins with the analysis of The Master Aptitude whereby the author elaborates the important roles played by different traits in people. He particularly tackles the significance of being persistent and enthusiastic. To support his opinion, Goleman gives an example derived from the difference in performance between Asian and white students. He notes that better records are demonstrated by Asian students than the white students since the former are more enthusiastic and persistent contrary to the popular belief that IQ plays the biggest role in attaining success. Although some of the white students may be endowed with higher IQs, they do not necessarily stand out as far as success is concerned. The comparison of Asian and White students here may be perceived by a section of the audience as racially stereotypic. Hence, the author may need sound practical evidence to support his view. Moreover, using race as a factor of comparing success levels may not go down well with some readers.

The Roots of Empathy as presented in the seventh chapter explore the tentative role played by gender on matters of emotional empathy. The author believes that women tend to demonstrate empathy in a better way than men. It is imperative to note that empathy as described by Goleman in this chapter is that feeling which is over and above sympathy, which both genders can practice well. According to the author, empathy is an important part of emotion that adds more flavor to romantic life. According to Goleman, when emotions are appreciated, it accounts for a very instrumental part of knowledge. Hence, the author considers emotions to be not just the right feeling that drives us to success but also the right source of knowledge that we all should endeavor to achieve.

Part three of the book covers Emotional Intelligence Applied and contains three chapters. The role played by emotion when one is married is explored by Daniel Goleman. According to the author, each sex makes a multitude of visible emotions throughout their lives. The art of expressing emotions varies from one individual to another although the author is quite specific that girls are better at expressing emotions than boys. According to the author, the reason why girls are more expressive than boys is that they tend to learn language patterns faster than their counterparts. In order to solidify this point, the writer goes further to report that men find it difficult to talk freely with their wives on matters surrounding their relationship. Although men tend to dwell almost on all aspects surrounding their relationships, women tend to be more vocal when they are not contented with how the relationship is being handled by the man. Goleman seems to feature women who are in unhappy relationships and ignore those whose marital relationships are working well. Perhaps, the author has more interest in the study of relationships where there are unhappy couples. Such a skewed outlook may end up giving biased feedback on the actual situation on the ground. However, Emmerling, Shanwal and Mandal (2008) consider marital emotion based on how couples interact even when they are in a good relationship.

In revisiting the earlier debate on IQ tests, the author quotes a case analysis of a certain study that was conducted on a group of people with high IQ scores. This takes the better part of chapter 10. When the same group was taken through an emotional intelligence test, most of them obtained the mean scores and others were even below average. If this study is anything to go by, it implies that those people who make sure that their work is finished in time despite the difficulties experienced are more likely to succeed in life even though their IQ scores may be low (Bradberry& Greav, 2005). The study revealed that those who scored from average to below-average levels in the emotional intelligence test belonged to the category of people who tended not to finish their tasks. To back up his view, Goleman gives a summary of one of the recent studies carried out to establish the interaction between emotions and health. This study is summarized in chapter 11 of the book. According to one of the findings in the research, emotion is important in regulating hormones that control both the bodys defense system and brain. The author is attempting to justify his earlier assertion that emotions influence the better part of our ability and his opinion indeed agrees with the findings.

Part four of the book deals with the Windows of Opportunity. Child abuse especially through parental beating is perceived by the author as a real issue of emotional concern because children who undergo such ordeals tend to dispossess empathy in their lives. The author connects this notion with the subheading in chapter thirteen entitled Trauma and Emotional Relearning. He claims that a continuous experience of trauma may lead to biological problems. Although the author is not specifically pointing that emotional problems may transform into physical problems, it is indeed the case. This is a similar view shared by Epstein (1998).

The last part of the book, part five, discusses Emotional Literacy. The two chapters deliberate on the Cost of emotional Literacy and the Schooling Emotions. Goleman argues that there are those people who may not be in a position to distinguish between anger and scare. Such people will tend to eat more to gain weight because they become hungrier when depressed.

In chapter 16 (the last chapter), the writer provides some resourceful materials that can help in training people. According to Goleman, emotional intelligence can be learned through teaching. Nonetheless, children should not be lectured. If the lecture is not recommended for children, then they must learn emotions through ethical practices (Chakraborty & Konar, 2009). This is a worthy piece of advice that Daniel Goleman offers to his readership as he winds up the book.

Introduction

The general agreement is that wellness programs have profound positive benefits to an individual. Through wellness initiatives, an individual has the opportunity to live happier, healthier, longer and more productive life. Being the most important assets to psychological health, emotional intelligence offers a dramatic shift from culture of treatment to prevention. The objective of this analytical treatise is to evaluate the contribution of emotional intelligence to personal health and wellness.

Emotional intelligence on personal health and wellness

Human beings are complex with complicated systems. Thus, their illness may result not just from a single factor, but a myriad of factors. Much research has been done on the prospective link between health, physical and mortality. Furthermore, well-being has always been linked to greater health, and longevity of life. Emotional intelligence has significant contribution towards general wellness and good health (Goleman 1996).

The causes of illness are influenced by several interacting factors that have negative impacts on an individuals emotional intelligence. For example, individuals already suffering from an illness are likely to be physically inactive and change their diets (Goleman 1996). When I was undergoing the stress of loss of a loved one, my emotional intelligence level was very low and I had to endure uncontrolled emotional outbursts. As a result, my general wellness and health deteriorated until I learned the strategies for quick recovery. It is therefore important to identify and contain the mediating pathways to wellness through proactive thinking as part of emotional intelligence (Gilbert 2009).

The emotional intelligence orientation module has remained active in developing dependence of interest attached to an activity, creating proactive relationships, and monitoring their interaction with physical and psychological health. Eventually, a properly balanced emotional intelligence pays off since an individual will learn to appreciate the essence of tolerance and need to stay active. By encouraging a hyperactive tolerance level, I have always been able tointernalize the need for optimizing output level through pre-planning of activities and accommodating extras. For instance, I am in a position to balance the pressure between family and career demands through being open to new ideas (Gilbert 2009).

Perception review offers the most ethically viableoptions for proactive management of behavior. This identifies the aspects of the effort-performance expectancy, valence expectancy, and performance-outcome expectancy. Specifically, positive mental perception will boost effort-performance expectancy to apprehend the perception of an individual that can be directly correlated withbetter health and wellness. This element is supported by the experience of the individual in question since performance and ethical decision making process is skewed towards experience with a situation and response adopted (Goleman 1996).

High motivational expectation attracts better performance due to good health. For instance, a quantifiable paradigm shift in perception can be linked to the correlation between reward and performance of an individual. The valence expectancy explores the weight an individual allocates to a reward in motivating performance. The higher the weight allocated to the expected reward, the higher the motivation of better interaction when all other factors are held constant. It is acceptable to state that mental models that are aligned to proactive thinking will ensure creation of a good rapport with personal health and wellness (Goleman 1996).

Mental models create strong belief that the highest morals restof good will which allows mankind to undertake actions in the backdrop of peak morality or moral worth often based on origin priority. For instance, when the underlying command plans originate from the opinionated inclination of such an individual, the results would basically be aligned towards self contempt (Gilbert 2009). As a matter of fact, behavior leadership model involving actual and observed experiences of individuals within a similar environment and under same situation can be transformed into a continuous communication strategy. The state of health and wellness of an individual is highly influenced by the role and attitude of an individual in the course of a challenge. Thus, positive emotional intelligence will ensure a balance between performance and the state of wellness of an individual.

The self guide approach towards wellness is based on collaborative procedures that involve designing specific learning experiences on how to monitor automatic behavior; recognize the relationship between these behaviors and cognition, ways to test the validity of the relationships, and measures to apply to substitute the distorted thoughts with more realistic cognitions. Moderate personality employs the problem-solving therapies in practice of emotional intelligence. The approach is necessary in situations where an individual has been unable to cope with the problematic situations facing him or her. Considering the social and personal consequences associated with the inability to cope with some challenges in life, emotional intelligence has empowered my personality to carry out an assessment that can offer the most effective response if not a permanent solution to these challenges (Goleman 1996).

Conclusion

Conclusively, unlike the counterproductive behavior, productive behavior examines the challenges that are posed to individuals by maladaptive thought patterns and where possible, help the individuals establish more realistic and adaptive thought patterns that positively influence health and general wellness.

References

Gilbert, D. (2009). Stumbling on happiness. New York, NY: HarperCollins Publishers.

Goleman, D. (1996). Emotional intelligence: Why it can matter more than IQ. New York, NY: Bloomsbury Publishing.

Nursing and Its Components in my Philosophy of Nursing

My nursing philosophy can be identified as culturally-sensitive and holistic. In my point of view, it is of great importance to view patients needs and expectations along with their background, family relationships, and self-identification. It seems to me that nursing is the provider of health care services of the highest quality and relevance. Most importantly, nursing exists not only to meet patients physical needs but also psychological ones. The theory of emotional intelligence that was specified by Florence Nightingale is one of the most significant theories regarding the essence of nursing. In particular, she stated that health care promotion should be performed with a dedication to the ideals of nursing care, including honest respect, appropriate treatment, and an open approach to patients (Karimi & Alavi, 2015).

I practice nursing by the above assumptions to improve and support patients physical and psychological health outcomes, serving as a patient advocate, caregiver, and teacher. I believe that the core goal of nurses is to contribute to quality rather than quantity and try to improve health care issues constantly. Moreover, I think that other health care providers as well as patients themselves and communities should understand their responsibility related to health care issues. They should be engaged in the collective and open discussion to reveal, analyze, and address the current challenges and elaborate on their enhancement.

Major Domains

Among the key domains of health care, there is a person, health, and environment. I believe that they may impact each other as people live under the impact of the environment that may cause diseases and treat at the same time. I view a person as an individual with certain beliefs, values, and requirements that were shaped in the course of his or her life. Also, a nurse should pay attention to a patients culture, origin, family, genetics, etc. (Cherry & Jacob, 2014). For example, some people value open communication with a nurse and collaborative efforts while others prefer to completely rely on a physician and a nurse and strictly follow their prescriptions without any doubts. Both of them are correct, yet they have different visions and expectations regarding health care actors.

Health may be referred to as quality of life that depends on plenty of internal and external factors. However, health is a dynamic domain that may require various attitudes (Cherry & Jacob, 2014). For example, some people require in-depth rehabilitation while others need education on obesity prevention. A patients health status is an issue that should be improved or at least preserved by nurses. In its turn, the environment includes factors that may affect ones health. For example, such physical elements as water, air, and environmental pollution or non-physical ones, involving family and perceptions, identify ones health status.

The Future of Nursing

I believe that the future of nursing has many opportunities to be improved to offer qualified nurses, develop useful theories, and ensure healthier outcomes. I consider that a nurse may face challenges in the field of collaboration with patients as many problems occur with understanding and communication. Therefore, it seems necessary to develop measures on improving nurse-patient collaborative efforts. My professional goals are focused on helping people to become healthier using applying new opportunities and experiences in the field of nursing along with counting for patients features and needs. I believe that hope, enthusiasm, and sincere interest in patients are rather important to contribute to the quality of health care services.

References

Cherry, B., & Jacob, S. R. (2014). Contemporary nursing issues, trends, & management (6th ed.). St. Louis, MO: Elsevier.

Karimi, H., & Alavi, N. M. (2015). Florence Nightingale: The mother of nursing. Nursing and Midwifery Studies, 4(2), 1-3.

Introduction

I chose the area exercise EQ 14, To Talk or Not to Talk. I chose the exercise since it is vital for social knowledge, self-awareness, and empathy. The activity was interesting because it helps build relationships by understanding our interaction with others and helps generate empathy among individuals interacting. Besides, one of the most integral subjects that the exercise stipulates is how empathy facilitates an appropriate response to others (Lynn & Lyn, 2015). Empathic social workers can understand other peoples feelings and take actions that respond to the situation effectively.

Discovery Made from the Exercise Results

The exercise results were insightful as they helped me develop several discoveries. From the results, I learned that non-verbal cues are part of conversing and contribute to understanding what a speaker might be saying and help the speaker understand what the listeners might be suggesting based on what the conversation entails. I learned that people, who do not talk so much, tell a lot through their non-verbal cues, which entail important consideration for the listener (Lynn & Lyn, 2015). Besides, those who talk need to be observant of the nonverbal cues since sometimes they can go overboard and dominate the conversation. From the exercise results, I discovered that an effective conversation should encompass exchanging of information between two people in a comprehensible manner. Therefore, two or more people involved in a conversation must ensure everyone has ample time to share their ideas on the topic at hand.

Conclusion

The results did not surprise me much since what I learned was contemporary and typical to most people. I acknowledged that non-verbal cues are essential parts of a conversation and contribute to a higher level of understanding between the two people (Lynn & Lyn, 2015). Additionally, I think a conversation should never be one-sided, and everyone should have a chance to say what they feel about the topic being discussed.

Reference

Lynn, A. B., & Lyn, J. R. (2015). The emotional intelligence activity kit. Amacom.

Introduction

Emotional intelligence allows people to interact with others in meaningful ways since it helps to understand and utilize human emotions. There are five aspects of emotional intelligence that contribute to the persons ability to empathize with people and communicate with them effectively. Three of these aspects are personal (motivation, self-regulation, and self-awareness), and two of them are social (empathy and social skills) (Goleman, 1995). Knowing the effects and prime features of emotional intelligence, I was able to recognize the instances in which people around me used it.

Discussion

One example of when a person I knew used emotional intelligence that stands out to me the most is the example of my friends behavior in a stressful situation. In class, she was confronted by another student who claimed that she had copied his work. She used her competency of self-regulation and did not become defensive or rude, although she was not guilty. She patiently listened to the complaints and said that she was sorry that this had happened and then made conclusive arguments as to why she did not do it. Her approach to the situation was laced with deep empathy since she seemed highly supportive and genuinely concerned for this person. That is why I believe she was able to convince the other students of her innocence.

Conclusion

I could use emotional intelligence to improve my relationships by working on my empathy as well. I believe it is essential for effective communication to be able to sense peoples emotions and be able to put myself in their position. If I can understand people on this profound level, I can offer them help without them needing to reach out to me. This, in turn, would improve my relationships with them and how we perceive each other.

References

Goleman, D. (1995). Emotional intelligence. Bantam Books.

The importance of emotional intelligence has become notable for leaders in order to face the everyday significant leadership challenges. Emotional intelligence these days is becoming a requisite skill for competing in the workplace. Emotional intelligence gives developing leaders a competitive advantage amidst the talent war at all levels of an organization.

What is emotional intelligence?

Simply put, emotional intelligence refers to identify, understand and regulate ones own emotional reactions as well as those of others and channel them to act effectively and efficiently (Cherniss, 2000). Thus the notion that success at work and in life depends upon ones understanding of ones own self is becoming highly credible. Emotional intelligence thus provides a building platform for personal qualities, integrity, strength, motivation, confidence, and the ability to get along with fellow men.

Components of emotional intelligence

Emotional intelligence is based on five components which are self-awareness, self-regulation, motivation, empathy, and social skills. Self-awareness is to know ones own emotions and drives and their effects on other people. Self-regulation is to regulate one negative mood or to redirect it. Motivation is the tendency to work with enthusiasm, energy, and determination. Empathy is defined as understanding the emotions of other people and caring for them accordingly. Social skills are building and maintaining relationships (Goleman, 1998).

My current manager is an able supervisor. He knows how to build lasting relationships with his superiors as well as his subordinates. He understands our emotions and feelings and takes steps such as counseling or guidance sessions to harness our emotions in positive ways. In terms of self-awareness, I would say he is one refined personality. He thinks before he acts and he makes sure that his actions bore positive results for everyone

Application to the current scenario

Lack of emotional intelligence is one of the main reasons for teams being unsuccessful nowadays. Studies have continuously shown a strong correlation between emotional intelligence and an individuals ability to work effectively in a team (Ilarda, 2006). A team is made up of individuals. Leaders more importantly have a more responsible role to play. As I am the leader of my team, developing emotional intelligence would help me better understand members of my team as individuals and build rapport. One can better manage teams by understanding individual points of view, interactions, and motivations. Thus emotional intelligence is the key to the problem at hand.

Fostering EI in organizations

Emotional intelligence is much a part of organizational success these days. The steps that organizations take to promote productive emotional reactions can make or break an organization. Transparent and open culture, assertiveness, diversity, toleration of constructive disagreement, flexibility, and communication between various departments, etc are some of the steps that organizations take to foster emotional intelligence (Chastukhina, 2002). Organizations also cultivate emotional intelligence by recruiting emotionally intelligent employees, retaining talented individuals, and including individual opinions in decision-making. Managers also try to develop the emotional intelligence of their employees by setting mutually agreed goals, praising employees for good work, decentralized communication, focusing on employee feelings, and acting as role models (Chastukhina, 2002).

Conclusion

Emotional intelligence is not the sole guarantor of success; it is amongst the many components. By understanding the emotions, behaviors, and attitudes of its staff, organizations pave way for achieving goals effectively because the responsibility for success lies with the employees. Organizations can hire emotionally intelligent employees and train them to become more emotionally stable and aware. Such traits combined with other factors of success can result in increased productivity of the organization.

References

Cherniss, C. and Adler, M. (2000). Promoting emotional intelligence in organizations: make training in emotional intelligence effective. Published by American Society for Training and Development.

Chastukhina, N. (2002). On the role of emotional intelligence in organizations. Web.

Goleman, D. (1998). What makes a leader? Harvard Business Review, 76(6), 93-102. Web.

Ilarda, E. and Findlay, B. M. (2006). Emotional Intelligence and propensity to be a team player. Web.

Introduction

The significance of the ability to read the patients emotions can hardly be overrated. A nurse must be able to identify the patients mood; the given ability helps understand the needs thereof. As a result, the quality of nursing can be improved significantly, and the services delivered will promote a faster recovery (Karimi et l., 2014). The test created by the Berkeley University, though being rather basic and comparatively simple, helps identify the possible issues that a nurse may have decoding the patients emotions and suggest the routes that one can take with improving their EI skills.

Results Discussion

Nursing Quality Enhancement

Seeing that the test returned rather positive results (19 points out of 20), it can be assumed that my EI rates are quite high. In other words, I am capable of determining the mood of a patient comparatively easily. The skill of decoding the patients emotions is likely to be of great help to a nurse as it will allow for the development of the patient-centered care approach (Saeid et al., 2013). The latter, in its turn, can be viewed as the tool for managing each patients case individually based on its unique properties; as a result, the diagnosis is going to be correct, and the set of measures designed to address it are going to have a positive effect on the patients wellbeing (Kaur, Sambasivan, & Kumar, 2015). Therefore, the comparatively high EI rates, which the test results show, can be deemed as a rather big advantage to me as a nurse.

Hindrances in Nursing Services Provision

One must admit, though, that the skill of reading ones emotions based on ones facial expressions is not as simple as the quiz intends to show it. First and most obvious, emotions rarely appear as distilled and pure; instead, they are often combined. For instance, fear can be mixed with anger, whereas joy is quite compatible with excitement, etc. (Chafale & Pimpalkar, 2014). The expressions that the combination of the emotions in question may trigger are barely predictable, which makes the skill of reading them beyond unreliable.

Another problem that the test in question fails to recognize is that people display their emotions in a unique manner that may be strikingly different from the template learned with the help of the test. In other words, what people display may not coincide with their actual feelings, especially when a patient is in the state of shock (e.g., smiling despite feeling pain, etc. (Matsuda et al., 2013)). The range of emotional experiences and the expressions that patients may have in response is very diverse and, thus, needs more than the ability to recognize basic facial muscle movements.

The above-mentioned misunderstandings are likely to affect the leadership process in a rather negative manner. For instance, as a nurse, one may fail to identify the patients current condition and emotional needs, therefore, causing a rapid aggravation of the problem. The given observations, however, do not presuppose that EI should not be developed in nurses; quite on the contrary, they mean that a nurse must evolve as an EI leader beyond the ability to recognize basic emotions. By considering more complex and unusual paradigms in the changes of patients emotional state, a nurse is likely to become proficient in EI and tend to the patients needs in the most efficient manner possible.

Discussion

The results of the quiz show that I can identify the basic emotions. While there are a few dents in my current understanding of patients emotions, the results show that I am on the right track. Nevertheless, there have been a few issues with identifying emotions.

As far as the sixteenth question of the quiz is concerned, distinguishing between shame and sadness turned out to be tricky as it slipped my mind that eyebrows and lips are moved differently when one is sad (inward and downward movements correspondingly). The difference between the specified emotions is quite tangible, however; according to the existing taxonomy, sadness typically manifests itself in the unique movements of the corners of the mouth and the eyes of a patient: The expression is frequently confused with sadness. But shame doesnt involve the muscle movements of the sad face  the eyebrows pulled in and partly up, with the lip corners moving down (Test your emotional intelligence, 2016, p. 16).

As far as the rest of the test questions are concerned, the answers were correct; however, the correctness of the answers may be explained by not only the intuitive understanding of emotions by the person taking it but also by the range of choices provided. For instance, the first question that the quiz offered concerned choosing between the options such as fear, embarrassment, surprise, and sadness (Test your emotional intelligence, 2016, p. 1), which have very little in common to begin with. Therefore, some of the test questions were very easy, which permitted getting a passing grade relatively easy. However, some of the questions regarding the identification of emotions were quite tricky, such as the one above regarding the emotion of shame.

Conclusion

The test, therefore, has shown that the development of EI is essential for a nurse and that intuition is not enough to identify the patients emotional experience. Therefore, the assessment results point to the need to evolve as a nurse and learn more about EI strategies. Paving the way to a patient-centered care, EI is a crucial skill that a nurse must possess.

Reference List

Chafale, D., & Pimpalkar, A. (2014). Review on developing corpora for sentiment analysis using Plutchiks wheel of emotions with fuzzy logic. International Journal of Computer Sciences and Engineering, 2(10), 1418.

Karimi, , L., Leggat, S. G., Donohue, L., Farrell, G., & Couper, G. E. (2014). Emotional rescue: the role of emotional intelligence and emotional labour on well-being and job-stress among community nurses. Journal of Advanced Nursing, 70(1), 176186.

Kaur, G., Sambasivan, M., & Kumar, N. (2015). Significance of spiritual (SI) and emotional intelligence (EI) on the caring behavior of nurses. Journal of Community & Public Health Nursing, 1(2), 13.

Matsuda, Y.-T., Fujimura, T., Katahira, K., Okada, M., Ueno, K., Cheng, K., & Okanoya, K. (2013). The implicit processing of categorical and dimensional strategies: an fMRI study of facial emotion perception. Frontiers in Human Neuroscience, 7(1), 120.

Saeid, Y., Javadi, J., Mokhatri, N. J., & Nir, N. M. (2013). On the relationship between emotional intelligence and demographic variables in nurses. Journal of Military Medicine, 15(1), 8792.

Test your emotional intelligence. (2016). Web.

Introduction

In recent years, emotional intelligence (EI) has been recognized by many as a critical component of managing organizations efficiently. The previous environmental assessments provide an understanding that the healthcare industry is subjected to many changes; thus, a leader of an establishment must be prepared to adapt his or her approaches. EI enables such alterations by allowing to mitigate unnecessary stress and tension. This paper aims to analyze the concept of emotional intelligence in regards to leadership, develop a personal assessment, create a brand statement, and explain a chosen leadership model.

Emotional Intelligence and Leadership

A leader in any company should be aware of the needs that his or her followers have to ensure that employees can deliver better results, which is facilitated through EI. EI is defined by Chakrabarti and Chatterjea (2018) as an ability to understand and control personal emotions. This component enables a person to determine what he or she is feeling in a particular situation and the specific causes. Also, this helps one to be aware of others emotions as well, which enhances communication.

Therefore, a manager can predict possible reactions of individuals to particular decisions and messages and ensure positive outcomes. Goldman defines the five essential components that can help executives manage their organizations better  self-awareness, self-regulation, motivation, empathy, and social skills (as cited in du Plessis, Wakelin, & Nel, 2015, p. 20). From this definition, one can argue that EI is helpful in both personal and professional life; moreover, a leader must have a high level of EI.

The factors mentioned above can help enhance ones leadership skills because a self-aware person can assess his or her strengths and understand weaknesses, which would enable efficient work. Additionally, self-regulation allows executives to maintain control over their decisions in stressful situations, which results in a thorough analysis of events and proper decision-making process. Next, EI enables leaders to maintain high levels of personal motivation and ensure that other employees can work towards the companys goals.

Empathy and social skills establish a better connection between managers and staff members leading to increased loyalty. Using this approach an individual can resolve conflicts in the organization by understanding different points of view, be better at providing rewards and punishments through a proper understanding of others emotions, and communicate with the personnel more cohesively.

Therefore, EI and leadership have a connection because the ability to control ones emotions can help executives make better decisions, based on facts and not his or her feelings about a particular matter. According to Arunima and Ajeye (2014), previous researches proved that healthcare leaders could benefit from applying EI in their work because they can understand the patients needs more comprehensively.

Another aspect is the connection with employees, which enables the execution of daily tasks. For instance, du Plessis, Wakelin, and Nel (2015) state that executives who use servant style can build a good connection with their followers by using EI because it helps to establish trust within a company. This factor facilitates a better workplace environment and can help improve the efficiency of an organization.

Personal Leadership Assessment

A chaotic situation that I experienced is a change in practices of billing and reimbursements due to the Affordable Care Act (ACA). As an insurance company, Anthem had to create a plan that would enable patients to take advantage of the legislation while bringing profits to the company. The team members in my department were required to learn a lot of new information regarding the new financial system and offer insight into possible programs that can help Anthem. This provided a lot of stress for both the management and employees due to time constraints and uncertainties, thus affecting my ability to work efficiently.

In stressful situations, similar to the one described above one should apply the five EI components that were mentioned in the first section of this paper. Thus, through self-awareness one can assess the elements that contribute to stress and adverse outcomes, in this case, this is time constraints and uncertainties (Chakrabarti, & Chatterjea, 2018). This factor contributes to self-management because one can come up with strategies that help deal with similar occurrences. For example, I can apply mindfulness, which is recommended by Bao, Xue, and Kong (2015) because it affects the perception of stress on a particular instance. The authors define the notion as an attempt to connect internal understanding and external events, which may help perceive an occurrence differently.

Other components of EI, empathy, and social skills help explain to others how I feel about this event and what can be done in the future to ensure that no stress occurs for the employees. This can be carried out by talking to colleagues to assess their opinion and communicating with the executives to ensure that they are aware of the issue. Alternatively, the Forbes Coaching Council (2018) recommends writing out ones thoughts to manage anger and identify potential responses of others. By using this insight, it can be concluded that throughout my future leadership development I will focus on reducing stress through mindfulness, to ensure that I can achieve success as a manager.

Personal Leadership Brand Statement

The STAR method, situational leadership assessment, and EI test can help me create a personal brand statement that will reflect my values. My leadership brand can be described by the two following words  compassionate adaptability so that I can integrate a patient-centered approach in the challenging environment of the healthcare insurance industry and help Anthem reach its goal of attaining profit from the ACA program in 2019 and increasing the number of clients by 30%.

Personal Leadership Model

Leadership strategy that can help guide a team and ensure its efficiency should be based on cooperation and exchange of information between members of the department. According to Jamshed, Nor, and Bakar (2017), knowledge exchange is a method for overcoming obstacles in healthcare management. More specifically, the authors argue that EI and knowledge sharing are among the crucial factors that contribute to the efficiency of teamwork in healthcare.

This is because productivity requires proper coordination and cooperation from individuals. Thus, one may apply the strategy of sharing insights, such as task-relevant information, experiences, and perspectives to motivate colleagues for better work (Jamshed et al., 2017, p. 34). Within this strategy, EI ensures that team members are capable of understanding other individuals perspectives on particular issues, thus, creating a better environment for cooperation and teamwork. A leader can apply EI and knowledge exchange to improve communication, ensure proper conflict resolution, and motivate personnel by assessing factors that matter to particular individuals.

Any leader should be aware of financial targets and prioritize revenue for his or her company. Therefore, economic forecasts would help me leverage my adaptability and develop organizational strategies that help Anthem be a profitable organization. For instance, Madden (2015) states that modern health care establishments shift their focus from quantity to quality, which requires soft leadership approaches from financial specialists.

In this regard, a leader can enable the effectiveness of his or her team by mitigating stress from adverse economic outcomes and creating efficient strategies by avoiding an emotional judgment of the situation. Therefore, executives should base their style of managing teams on the profitability prospects to be effective.

My leadership approach reflects the mission and values of Anthem because I prioritize compassion for patients, while Anthem aims to bring benefit to the communities in which it operates. Additionally, the company highlights the importance of being innovational, which can be carried out through the adaptation of new technologies, strategies, and patient care approaches. For instance, a new technology that enables motoring ones health state regularly would require Anthem to change its plans and adapt strategies, for which executives would have to alter their approaches to work.

This competency is reflected in my adaptability brand statement because a leader would have to change his methods to enable innovation and development for Anthem. Moreover, the chosen leadership style corresponds with my personal and professional ethics, because I consider bringing novel healthcare services to individuals to be my mission at Anthem.

Conclusion

Overall, this paper provides an understanding of emotional intelligence as a critical component of adequate leadership. Additionally, the personal situational assessment, STAR analysis, and EI testing allow identifying compassion and adaptability as core statements of my brand. The two accurately reflect the needs of both Anthem and the health insurance industry to change and provide quality services to patients. Further examination of leadership approaches presents a knowledge sharing strategy as an approach to managing teams efficiently.

References

Arumina, S., & Ajeye, J. (2014). Age and emotional intelligence of healthcare leaders: A study. Advances in Management, 7(7), 41-48.

Bao, X., Xue, S., & Kong, F. (2015). Dispositional mindfulness and perceived stress: The role of emotional intelligence. Personality and Individual Differences, 78, 48-52.

Chakrabarti, G., & Chatterjea, T. (2018). Employees emotional intelligence, motivation & productivity, and organizational excellence: A future trend in HRD. Singapore, Singapore: Palgrave Macmillan.

du Plessis, M., Wakelin, Z., & Nel, P. (2015). The influence of emotional intelligence and trust on servant leadership. SA Journal of Industrial Psychology, 41(1), 1-9.

Forbes Coaches Council. (2018). 14 things emotionally intelligent people do in times of high stress. Forbes. Web.

Jamshed, S., Nor, M. N., & Bakar, R. A. (2017). Enhancing team effectiveness through leader emotional intelligence and knowledge sharing: Structural equation modeling approach. International Online Journal of Educational Leadership, 1(1), 34-59. Web.

Madden, M. (2015). Soft-leadership competencies for todays healthcare finance executives. Healthcare Financial Management. 69(5), 42.

Abstract

In this research paper the researcher analyzes the effect language in developing emotional intelligence in people from different sectors. 80 people were randomly selected from Bhilai city. The data was collected by using emotional intelligence scale which was formulated during research work. The finding reveals that the language we use is closely related to our lifestyle and our environment. People who have high emotional intelligence are highly expressive than people who have low emotional intelligence.

Emotional Intelligence

According to (Mayer & Salovey, 1990), “Emotional intelligence (EI) is the ability to monitor one’s own and others feelings and emotions to discriminate among them and to use information to guide one’s thinking and action”. It is one of the new and major developments in the area of intelligence. The administration of emotions has given rise the term “Emotional intelligence” can be understood as a reaction side of intelligence. The area of emotion and intelligence as a positive aptitude under the caption of Emotional Intelligence (EI) was projected by Salovey and Mayer 1990. It was described as a person’s ability to understand his or her own emotions and the emotions of others and to act suitably based on this understanding, appreciation and emotion have always been focused like terror, anxiety, depression in philosophy and later in emotional research. The emotional intelligence of a person determines the potential for learning the practical skills that are based on five elements: self-awareness, motivation, self-regulation, empathy and social skills.

The Abilities Model of Emotional Intelligence

The model of Salovey and Mayer focuses on four core abilities, which are as follows.

· Identifying Emotions

It is the ability to recognize one’s own and others’ emotions and feelings but it is also the ability to articulate them. This recognition is composed of specific skills including emotional alertness that the individual is able to distinguish different emotions, expression of emotions that the individual is able to communicate his feelings properly.

· Using Emotions

It is the capability to recover the thinking process by using emotions to inform decisions. The specific skills needed to view differently and using emotions to solve problems using feelings to change the thinking process like being able to inspire one to solve a dilemma.

· Understanding Emotions

It is the ability to understand intricate emotions and how to operate it in society. A foundation of understanding emotions involves possessing an accurate vocabulary of emotions and being able to distinguish among them.

· Managing Emotions

It is the self-awareness of the emotions one is experiencing. It is also the ability to control the emotions so that they don’t overwhelm the individual and being able to integrate feelings and actions.

Language

Human beings can communicate with each other. We are able to exchange knowledge, beliefs, opinions, wishes, threats, commands, thanks, promises, declarations, feelings – only our imagination sets limits.We can smile to express delight, happiness, acceptance, and hard feelings, we can shriek to express anger, excitement, or fear, we can clench our fists to express determination, anger or a threat, we can raise our eyebrows to express surprise or disapproval, and so on, but our system of communication before anything else is language.

The Origin of Language

Biologists refer to the modern human as homo sapiens, Latin for ‘wise man’, but the possession of language is such an important part of the definition of the modern human that homo loquens ‘talking man’ would be an equally appropriate name. Human beings are the only creatures on Earth who are using language. This is generally assumed to have taken place 5 to 7 million years ago.

Importance of Language in Communication

Language plays a vital role in learning, it helps you to communicate and understand the topic. Following are reasons to develop language skills for both in academic and professional life.

• Understand etudy materrial effectively
• Get knowledge aabout vocbulary.
• To write well structured assignment
• Share your views with your colleagues, friends, and class fellows.

Characteristics of Language

· Language is verbal, vocal, Language is sound

Speech is a primary language to write something but there are several other languages in the world which do not have any writen systems but it is enjoyed as the status of languages because they are used in speech. Music and singing have no particular language, but it is enjoyed by everyone as vocal sounds.

· Language is a means of Communication

Language helps human being to express their thoughts, emotions, feelings, happiness, sadness. Individual have knowledge that how to communicate message, share their experience to others in different places and from one generation to another generation.

· Language is non-instinctive, conventional

Every language is the gift of advancement and agreement. Every generation transmits their convention to the next generation. Like human being language also change, grow and expands according to situation. Nobody gets a language inheritate; man has ability to acquire language.

· Language is Arbitrary

The arbitrariness of language means that there is no logical relation between any feature of language and their meaning. There is no direct connection between the nature of things and ideas in language. There are variations in all languages of the world and they do not have uniformity.

· Language is Symbolic

It is necessary to have symbol in language. A symbol is a substitute of language. We use different sound and word as symbol of language.

Objective

To find out the role of language learning in emotional intelligence.

Research Methodology

The primary and secondary sources were used while preparing this research paper. The resource materials related to subject were studied such as books, magazines, reference books, the information from the internet etc. The main objective of this study is to find out the importance of language learning in emotional intelligence.

So the questionnaire was formulated and the interviews were taken.

Methodology

The random method was used to take the interviews. 80 interviews were taken randomly from the different class and sector teachers, doctor, police etc. Following findings were obtained.

Language and Emotional Intelligence

Every individual has now accepted that emotional intelligence is a key factor to influence the quality of life. It is also possible in the area of language learning because the language we use is closely related to our lifestyle and our environment.

Emotional intelligence affects our lifestyle. People who have high emotional intelligence are able to express their feelings, comfortable with themselves, deal with negative emotions, able to understand symbolic language, they accept their feelings, independent, motivated, emotionally balanced. If individual are having these qualities than it is going to make how you understand about relating to their self, others and to their situation. Individual are less obstruct by the opinions of others and clearer about their self and their communications. Alternatively people who have lower emotional intelligence are more likely to attack, blame, criticize and judge others, do not express their feelings, uncomfortable with their surroundings, rigid and inflexible, insecure, hard to realise mistakes, avoid responsibility, inadequate feeling, and disappointed, poor listener, blame others for mistake.

Human being can do anything despite having a low emotional intelligence they can learn language very well it is because they have good techniques and strong beliefs about their abilities. It is not necessary to have a high emotional intelligence, to become a successful language learner; you have to find ways for your work. Those who have a low emotional intelligence are not exploring ways of learning, though they are ready give up from different situation.

Learning a language is about what you do with yourself, you modify yourself according to your knowledge. Yes, to learn new language is about to modification with symbolic language. individual who understand properly than they knows learning is from inside out. It is more about the overgrowth and development of your personality. Emotional Intelligence helps you to experience this so that individual develops themselves through their abilities and talents of language learning.

Conclusion

The above findings of the study lead us to the conclusion that language plays vital role in developing emotional intelligence. the person who have high emotional intelligence can do their work independently and those who have low emotional intelligence always dependent on others.

Reference

1. Akomolafe et.al(2011) “Emotional Intelligence and Locus of control as predictors of burnout among secondary school Teachers”, European Journal of Social Sciences-
2. Cooper, R. K., & Sawaf, A, Executive EQ (1997) Emotional intelligence in leadership and organizations.
3. Dhar.U., Pethe. S., Hyde.A (2005) Emotional Intelligence Scale, National Psychological corporation, kacherighat, Agra, India.
4. Emotional Intelligence enhances language learning
5. https://www.strategiesinlanguagelearning.com/emotional-intelligence-and-language-le…
6. Goleman’s, D. (1995) Emotional Intelligence: Why it matters more than IQ? New York: Bantam Books.
7. Goleman’s, D. (1998) Working with Emotional Intelligence, New York: Bantam Books.
8. Language Definition Characteristics & Importance in Communication www.studylecturenotes.com/…/language-definition-characteristics-importance-in-com…
9. Mayer, J.D., Salovey, P. (1997). What is emotional intelligence? In P. Salovey & D. Sluyter (Eds.), Emotional development and emotional intelligence: Educational implications. New York: Basic Books.