Category: Body Language

Nonverbal communication is the process of sending and receiving messages without using words, either spoken or written. Also called manual language. Similar to the way that italicizing emphasizes written language, a nonverbal behavior may emphasize parts of a verbal message. For this movie, the most dominant nonverbal communication is gestures. Deliberate movements and signals are an important way to communicate meaning without words. Common gestures include waving, pointing, and using fingers to indicate numeric amounts. Other gestures are arbitrary and related to culture. In the movie, Wade which is known as Parzival in the OASIS, uses gestures in one of the scene in the OASIS where he was waving repeatedly to Art3mis to stop her bike and bail out because he know that she could not make it to the finish line in the race. Repetition often strengthens the message you are making.

Another example of gestures that are used in this movie is when Sorrento brought Parzival to IOI to propose to him about the offer for him to join the IOI. Sorrento used a couple of hand gestures to emphasize his point to Parzival which he was lying about to Parzival to make him join the IOI team so that Sorrento can make Parzival get off the list of the players that have succeeded in the Halliday Challenge and beat him.

For many decades, the United States of America has been the most globally powerful and influential country. Its economy, technology, media and popular culture have reached all parts of the world like no other. In this respect, America has set the example of what the world perceives a typical ‘Western’ society to be; most foreigners have a rough familiarity with American values and culture. In this movie, the nonverbal gestures that are influenced by cultural elements are by physical contact such as touching. For instant, when Parzival and Art3mis went to ‘The Distracted Globe’ which was the first club Halliday created in the OASIS which both of them were holding hands and dancing there until the IOI came to search for them. For the Western culture, it might be a normal thing for friends of different genders to hold hands but not for the Asian culture as it might send the wrong message to the people.

There are quite a number of nonverbal communication that are used in this movie. The most dominant nonverbal communication that are used in this movie is facial expression which can subtitudes for a verbal communication. Besides, facial expressions are universal and same across cultures. In the movie, as Kim Ja-Hong faces seven trials and each of them reflect what he has done in his life which brought him in despair as he looked back at all the things he has done. From there we can see that his facial expression shows sadness and regret even without him saying anything especially in the last trials where he reflected back when he once wanted to kill his mother and brother and that brought him in tears.

The human face is extremely expressive, able to convey countless emotions without saying a word. Furthermore, his mother also shows a lot of facial expression when she found out that Ja-Hong and his brother, Kim Soo-Hong died. We can see his mother’s pain by her crying. Another example in the movie is when Kim Ja-Hong and his three grim reapers shows happy and relieved facial expression when Kim Ja-Hong was found not guilty in all of the trials

The nonverbal gestures in this movie that are influenced by the cultural elements are the bows which is commonly used by the Asian cultures. In Asian countries, particularly in Japan, China, Taiwan and Korea, bowing the head is the more traditional form of greeting. It is a form of greeting, a sign of respect and used to express deference, sincerity, humility and remorse. It is said that the deeper the bow, the deeper is the respect or gratitude shown by a person. In this movie, there are a few scene which shows the characters bowing to the Gods in the Afterlife to show respect to them. For example, when the three grim reapers bow down to the God of Murder during Kim Ja-Hong first trial after he was found not guilty.

Moreover, another nonverbal gestures that are influenced by the cultural elements are also kneeling down to seek forgiveness. In the final trials, Kim Ja-Hong kneeled down to beg to the God to let him see his mother to beg for her forgiveness.

Discussion of Findings

This report will cover the issues of nonverbal communication in the workplace, and the effects that could happen without out proper training and understanding. This includes topics such as the problem defined, the impacts of the problem, problems examples, and attempted solutions.

Problem Defined

Communication is defined as “the imparting or exchanging of information or news. Communication is the means of sending or receiving information” (Webster’s Dictionary.) Nonverbal communication provides individuals a way to communicate using posture, facial expressions, and eye contact.

The issues of nonverbal communication are when the message is not properly delivered or received. These nonverbal communication errors can cause issues in a workplace by creating tension between colleagues, miss trust from clients, and even lower the employee morale down of the company. Emotions such as anger, happiness, and disgust are easily expressed with facial movements using the eyes, mouth, and other characteristics. The way a person sits, moves their arms, places their hands, and even their posture sends a message. Chewing food, the types of food eaten, the time of the day the food is eaten at, are all creating a different message that can be translated. Think about how these nonverbal cues can help communicate a different message without words ever being spoken. 7 percent of any message to be relayed is through words, 38 percent is through tone, 55 percent is through posture and gestures which means 93 percent of communication is nonverbal (Griffith.)

The proper way to deliver nonverbal communication can increase trust, clarity and rapport between colleagues. It is important to know the signs to look for when faced with issues of nonverbal communication. Crossing of the arms, lips pressed together, and lowered eyebrows are good indications that the person is mad. Puffiness around the eyes, a red face, and slouching in posture are good indications that the person is sad. Widen eyes, a lowered jaw creating an open mouth, arms extended vertically with fingertips pointing toward the ceiling, are good indications that the person is shocked or scared. These are all easy signs to tell what and how the person is feeling. Different cultures may have different nonverbal cues, when faced with mixed signals nonverbal communication is the unconscious language that shows true feelings and intentions. The listener will resort to nonverbal communication, it is vital to know how important it is to understand and interpret these cues.

Causes of the Problem

The issue of nonverbal communication in a workplace happens when individuals are not properly trained on how to receive and decipher the message, and or if the company has different cultural backgrounds. In every company, training classes should be mandated in every orientation of a new hire. This way during training the employee can understand the company’s culture, how to greet new colleagues and clients the right way without offending anyone. The orientation should consist of how the company interacts with other companies, competitors, potential clients, and even coworkers. This simple add to orientation and training will prepare the employee for success on how to read the company’s nonverbal communication style and what is to be expected from the employee. Doing this will give the employee a basic understanding of the company’s culture, why and how to nonverbal communicate effectively, and how to better communicate throughout the company. Based from the figure below all individuals have the same body gesture but have different nonverbal meanings. Knowing the different personalities of each individual will allow for a better understanding when nonverbal communication is used. Some individuals are easy to read because their expressions and facial gestures present the message clearly. Soft skills are used to understand nonverbal communication. Nonverbal communication requires active listening, eye contact, reading of the body, and understanding the message. These are all skills that are essential to be proficient at when trying to understand nonverbal communication. The way an individual judge’s nonverbal communication is based from the families up bringing’s and what was taught to the individual as a child. It is human nature to fall back on the judgments and interpretations of nonverbal communication from what was instilled when growing up. The way the issue of nonverbal communication can be resolved is having an open-door policy, being able to be open to communicate with colleagues if the interpretation of the nonverbal communication is miss read. How to interpret these messages should not be based from opinion but rather than fact, making decisions or judgments without the proper facts of how the colleagues or individuals actually meant the message causes for misinterpretation.

Impacts of the Problem

Work relationships, workplace performance, clients/customers, and workplace morale are just a few examples of what can be impacted if the issue of nonverbal communication is not properly handled. Multiple occupations require direct communication with clients or potential customers on a regular basis.

The figure below indicates the communication of the negative impact can have on a company. According to an employee communication and engagement study in 2019, 80 percent of the U.S workforce reports feeling stressed because of ineffective company communication, a 30 percent jump from last year. This is an indication that communication in its entirety needs work.

Some techniques to improve nonverbal communication skills in the workplace are maintaining eye contact, keeping good body posture, acknowledging the tone of voice being used, and watching for personal space boundaries. Eye contact is essential to know the difference, if someone is trying to hide something there would be little to no eye contact. Too much eye contact can seem intimidating or confrontational, indicating that the speaker is using are soft skills to be practiced in the workplace.

Body posture and tone of voice are an important skill to distinguish between. These skills are tricky to understand because of having multiple different meanings. For example, If the speaker has crossed arms or hands on hips that could appear to be defensive or could mean the speaker is agitated. Shoulders back, hands down at the side of the body conveys an open appearance and indicates that the speaker is open to and in a neutral state. Tone of voice can convey many different meanings. The fluctuation of tone, pitch, rhythm and volume can interpret different messages. High tone can be considered shouting which can mean anger, it can also mean enthusiasm if the pitch is raised. A medium tone can mean neutral which means the person is completely content with the topic, with keeping a steady rhythm of words. Low tone can be considered whispering which means secretive or could mean sarcasm. These are all skills that can be improved on with repetition and practice.

Problem Example One

A survey was conducted of 400 companies with 100,000 employees the average loss per company of 62.4 million dollars per year because of the lack of communication between employees (SHRM.) As professionals in the business, industry communication need to be understood by all employees for quality products. The issue of nonverbal communication in a workplace is not limited to just one company. Any business that has employees are exposed to this workplace problem. This figure represents the lack of communication in the workplace.

Bethany Plaza is the CEO of Conscienta Corporation which is a management consulting and IT services firm. She shared her story of two employees having a had a hard time effectively communicating with each other and her struggle with mediating the conversation. She stated “ …their jobs overlapped, and they depended upon one another for information. But while one was very direct with their communication, the other was more insecure about sharing information. This clash in style and personality was not conducive to a healthy and productive working environment. At first, I tried meditating all communication. But this was very time consuming and took away from my day. Next, I tried to educate them on better communication styles, explaining to each party why the other needed information…” eventually Bethany had to let one of the employees go.

Problem Example Two

Some examples of conflicts in the workplace are the types of leadership styles, personality types and working style. Some bosses are by the book and have no lenience in any policies or procedures which could be off-setting to employees. Personality types can also cause conflicts, Introverts are not as social and like to keep quiet which could cause barriers between colleagues. Working styles could also cause conflict, each individual works in an environment they are comfortable with. Working with the door shut could portray a standoff outlook and could have a negative reaction from other colleagues. There may be other employees who like to take time and really evaluate and analyze the work being done, which could cause coworkers to think the employee is lazy and may miss the deadline.

There are three main reasons why individuals struggle with nonverbal communication. The three reasons are the lack of social awareness, the lack of understanding of effective communication techniques, and the lack of confidence. Understanding these three steps are the first action in the right direction of better communication in the workplace. The first step may be as simple as telling the individual how the communication being used is ineffective and hard to understand. The next step, although the individual is now aware that how they communicate is hard to understand the individual may not know how to appropriately communicate. Giving good techniques on how to understand and effectively communicate will better educate the individual. Lastly, self-confidence, individuals struggle with the most. Encourage the individual and give support to the individual about the communication skills they have learned and how to use them.

Attempted Solution One

Building Services Group has two recruiters, Makayla and Kelsi, Kelsi is a very outgoing, loud individual, and Kelsi tends to be pushy and very demanding when certain tasks interfere with her job. Kelsi has been working for the company 5 months more than Makayla and had trained Makayla in her role. Both Kelsi and Makayla are recruiters. Makayla is the type of person who likes to have her office door shut, to get the job done and go home. Kelsi took Makayla’s nonverbal communication negatively which created awkward tension between the two colleagues. This tension was noticed by the recruiter’s boss, Chris. Chris who is the Human Resource manager asked the two girls for a sit-down conversation to figure out how to resolve the issue of nonverbal communication.

The sit-down talk included the two recruiters, the human resource manager and the human resource generalist. Chris started the conversation by saying this is the recruiter’s time to talk and he was just there to listen and interject if need be. The conversation started and ended with each recruiter stating how the other one made them feel and what to do differently. Chris concluded the conversation and everyone involved went back to work.

Chris, the Human Resource manager tried to use the solution of talking it out, letting each person state how they feel and what could have done differently. This solution provides feedback to colleagues of how nonverbal communication can be interpreted and misunderstood. With different personality types, each recruiter felt the same negative feeling just in different ways. This solution of the conversation lacked accountability, an action plan, check-in points and a timeline when tensions should be resolved by. With none of these leadership responsibilities the solution provided by the Human Resource manager failed because there were no accountable steps, just word of mouth by both recruiters agreeing to do better.

Attempted Solution Two

Hayley Llyod a marketing coordinator said “Many organizations operate under the assumption that if you are in a management or leadership position, you already know how to supervise others. Higher-ups have historically equated job performance with leadership ability, and it’s unfortunately not true. This is rarely the case as people tend to get promoted based on the success of their job performance at the individual level, which rarely translates into managing others. Having unqualified people in leadership positions setting expectations and establishing norms in communication is one of the biggest challenges in effective employee communication and engagement in today’s workplace.”(people.) Hayley’s challenge is finding skillful management professionals evaluated on a team level. Resumes have succeeded and have impressive leadership performance but lack the most important skill which is effective communication.

Everyone uses nonverbal notes, nonverbal communication is the task of receiving messages without using words. Nonverbal communication is an important role in everyday life. Improving nonverbal communication can increase your ability to relate, and engage, etc. Nonverbal communication can include eye contact, tone of voice, facial expressions, posture, and gestures. There’s more to nonverbal communication than people realize. Nonverbal communication has a lot of differences. Background knowledge may affect the way they read nonverbal behaviors. Mental health influences on someone’s body language (like social anxiety). Neurotypical people may also interpret or use body language differently than neurodiversity people do. With a genuine, and true smile, the mouth will turn upwards.

The eyes will wrinkle in the corners farthest from the nose. A practical smile or smirk that follows a microexpression of contempt or displeasure can suggest uncertainty, disdain, or dislike. When unease the lips will be narrow and compressed fear and sadness can show quivering of the lips. Slightly, open lips suggest someone feels at ease. Closed lips can indicate disagreement or anger. The eyes will follow what they find interesting pupils will get smaller when somebody they don’t like is insight. Typically, pupils will dilate when they feel positively toward something or someone. Body language and kinesics are based on the behavioral patterns of nonverbal communication.

Body language has also shed new light on the dynamics of inter-family relationships. The point is that for every situation there must be two elements to body language, the delivery of the message and the reception of the message. Animals have learned the art of acting out relationships in a kind of charade that is a first cousin to body language. Nonverbal language is partly instinctive, partly taught, and partly imitative. Communication is important, only 80% happens through nonverbal communication, hours communicating. Nonverbal communication can show trustworthiness and accuracy of intentions. When angry, their body shows tension in the face, the person who is being scolded should feel or seem afraid. Use some signs, which show the meaning, for example: pounding your fist on the table to show power or anger.

Peers who say they are in pain, whereas your body behavior says the same thing. For insane, asking someone “are you okay?” them saying they’re okay but have a sad facial expression. In different situations nonverbal communication takes place, Sometimes silence communicates better than words. Interpretation of nonverbal signals is not very easy at all times as it differs from person to person and culture to culture as well as non-verbal communication does not have fixed meanings and is different according to contexts. Nonverbal communication is more important than verbal communication in many situations. Its importance is situational and contextual but without its communication it’s incomplete. Language is a metaphor in the sense that it not only stores but translates experience from one mode into another. Verbal and nonverbal expressions of status and male/female differences are the most important features of differentiation in the dynamics of human interaction. The extracting of meaning from a verbal or a nonverbal act has to do with discovering the motivation for the act.

Children function well and interact constantly with their peers and caretakers and others in the environment. Nonverbal communication is an interface where the body and language come together. Listeners are as active kinetically as they are verbal. Nonverbal behavior is visible if engaged in a wide range, some of which co-occur with verbal listener responses. When words fail to match up with nonverbal cues, populace tend to disregard what has been said and focus rather than on unspoken expressions of moods, thought, and emotions. If confused about howsoever person nonverbal behavior, ask questions and don’t be afraid. By paying closer attention to other people’s unspoken behaviors, it can enhance your aptitude to communicate. View your tone of articulate and how it impacts how other people respond. An altogether demeanor for an individual is far more telling than for a gesture watched in isolation.Effective eye call should feel commonplace and comfortable for both you and the person your speaking to. Experts recommend four to five seconds of eye contact.

A single gesture can intend any number of things, or possibly even none at all. The key to accurately reading nonverbal behavior is to glance for groups of signals that reinforce a current point. Concentrate on ways to make your signals match the level of formality necessitated by the situation. By noticing nonverbal behavior and practicing your skills, dramatically your intercommunication capacities will improve. Nonverbal cues are essential to diagnosing syndromes such as the Type A Behavior Pattern involving explosive speech and glaring facial expression. A review of nonverbal behavior in patient-provider interactions indicated that not talking too much, and instead of listening closely, is generally viewed as helpful in building rapport. Over the past 25 years, there has been a swell of interest in nonverbal communication within the medical encounter on the part of researchers and clinicians. Nonverbal communications play an important part in the hiring interview from both the applicant’s and the interviewer’s perspectives withdrawal would be related to a low level of nonverbal behaviors that reflect involvement and immediacy. When you’re interviewing for a job or participating in a meeting, your nonverbal communication is almost as important as your verbal responses.

Avoid slouching, sit with your back straight up against the chair or lean slightly forward to convey engagement. Don’t bring your phone, a drink, or anything else that you could distract yourself from during the interview or meeting. Rotate eye contact with various speakers in group interviewing or networking situations establish frequent but not continuous or piercing eye contrast with interviews. Using nonverbal behavior can further demonstrate your sincerity and engaging personality. The body language described can be assumed to occur either or parallel to the verbal utterance. The body language that seems purely decorative as the first sign there’s proves to be an organic multifunctional component of the text. The character’s body language perceived by another character may result in reflections or reactions which will greatly influence the subsequent action. All of our nonverbal behaviors, the gestures we make, aside we sit, how quick or how loud we talk, how shut we stand, how various eyes call us can forward strong messages. excellent intercommunication is the foundation of felicitous relationships, both personally and professionally.

The aptitude to grasp and use nonverbal intercommunication is a considerable tool that will support you associate with others, denote what you mean, navigate thought-provoking situations, and construct greater relationships at home, and work. Nonverbal intercommunication or body language is a critical makeup of communication. When we interact with others, we continuously deliver and get countless wordless signals. Your aptitude to be a excellent listener and convey interest and involvement is affected by timing and pace. Sounds for example “ah Ummm, oh” uttered with congruent eye and facial gestures, convey notion and emotional connection. When you’re emphasised out, you’re more importantly doubtless to misinterpret other people, forward off confouding or off-putting nonverbal signals, and sink into unhealthy knee-jerk patterns of behavior. Don’t terror too much into a single gesture or nonverbal cue. When someone isn’t being truthful or that something is“off” their verbal and nonverbal mismatch. The distinction between nonverbal behavior and communication is determined by whether or not the action is used intentionally. Treating infants in this way promotes their development and will help recognize when true communication begins. Children express their knowledge and understanding of situations, concepts, and people in nonverbal ways before they can articulate the same information in words. Thinking about how social relationships function in this way is very important when considering a child’s social and communication development. The most striking characteristic of children’s communication is their reliance on visual communication cues. Later in development nonverbal signals are normally combined with speech

Communication is an essential part of our lives. It helps individuals to convey information, feelings, and meanings through verbal and non-verbal messages. It is usually common to see many people think that verbal communication is used profoundly in our daily lives and its knowledge is more important for us. Nonverbal communication, on the other hand, complements and enhances spoken language, with the lack of any one of them leading to misunderstanding of the message we are attempting to transmit. So, in this essay, we’ve mostly focused on the necessity of understanding nonverbal communication in our daily lives, as well as its parity with verbal communication.

The theme that we have chosen for our project is ‘Non-verbal Communication’. Communication is much more than words. Everything except for words can be considered non-verbal. Nonverbal communication includes things such as facial expressions, gestures, body language, inflection, and posture. For example, a grin on our friends’ faces when they see us after a long period, even before they say a word of welcome, shows that he or she is pleased to see us. Touch is another cue of nonverbal communication. It makes a difference in showing a person’s sentiments or expressions, and closeness, and outlines the characteristics of that individual. Women tend to show affection through touch while men may tend to show power or control. Also, a firm and stiff handshake or a warm and lovely embrace is more distinctive than a loose one.

Moreover, the tone or sound of our voice while speaking is also another form of nonverbal communication. We utilize the pitch of our voice to distinguish whether the sentence could be a command, advice, or question and whether it appears aggressive or not. For instance, we can find out if a person is nervous and not confident while giving a speech in a gathering if their voice is shaky and low. The clothing we wear and its color are likewise different types of nonverbal communication that outline judgments among us depending on different cultures and customs. While speaking in an official meeting, a formal clothing code could be adapted. On the other hand, if the message is intended for an informal setting, a casual code could be used.

To represent the theme that we chose, we added different things in our collage to depict nonverbal communication. To begin with, the background consists of words printed on newspapers that depict verbal communication. After all, verbal and nonverbal communication coexist alongside each other for a better understanding of messages. Words can be highlighted and supported with the help of nonverbal communication. Nonverbal signals like tone or gestures can alter the interpretation of a verbal sentence and change its meaning.

There are also three different types of facial expressions on the top. We have added this to show that people can judge and understand the other person by reading their facial expressions without having to speak anything. If we see someone crying, we can instantly know that that person is feeling sad or depressed. Emotions like happiness, sadness, anger, confidence, or shock can be expressed using nonverbal communication. Non-verbal gestures are what our recipients see even before hearing any word. These metaphorical signals can be a visual representation of emotion, yet our words may send a different meaning at times. There are times when people hide their emotions by speaking words that they do not mean, but by seeing the contradiction on their faces, we can figure out and maybe help them to open up about their true feelings.

Moving on to the main girl in the center, she has been given some retro vibes to show that nonverbal communication has been used since a long time ago and will continue to do so. We can also see that there are many different forms of other nonverbal communication inside her head which is split open. Different gestures indicate different meanings. For instance, the child is expressing her happiness, excitement and satisfaction by showing gestures like putting her hands in the air with her thumbs up. Moreover, we can somehow predict that the man in the right corner is a bit frustrated and is telling someone to stop something by showing his hand gesture in that way.

Furthermore, we can see two girls hugging each other happily. This shows that people can communicate with each other through touch as well. A warm bear hug could indicate that they are delighted to see each other after a long time. Small gestures like this further increase their trust and love towards each other. In contrast, if we see the picture next to it, the posture of one of the girls with her back facing the other tells us that they might not want to talk to each other at the moment. After all, every individual may interpret different nonverbal signs with different meanings as they are ambiguous.

There is another picture on the left that is a form of nonverbal communication in terms of environment and space. We all need physical space, though they may differ according to the situation or relationship. However, sometimes people can be uncomfortable if the other person is standing too close and invading your space. The environment also plays a role in nonverbal communication. It sets the place to interact with verbal communication. In the picture, there is a crowd of people at a particular place, and it allows people to celebrate and enjoy together. On the other hand, if you go to the library, the environment does not allow any noise so communication in the form of silence takes place.

Another major picture comes into view with the red cup in the collage. This form of nonverbal communication is olfactics. It is one of the strongest forms of nonverbal communication since smell can trigger our memories and our body also gives the quickest reaction and response to smell rather than to sights or sounds. For example, the smell of the coffee in the cup can make us feel comfortable and warm. We have also added the red roses to depict its pleasant aroma that can usually be remembered by many.

In conclusion, we have discussed the meaning behind some elements in our collage and have found out that nonverbal communication cannot be ignored in our daily communication. Upon knowing the importance of nonverbal communication through this project, we have realized that both verbal and nonverbal communication should be taken into consideration equally while communicating. Both of them define our relationship and interaction with others and portray the psychological and physical well-being of mankind. For effective communication, we must keep in mind its importance and monitor our nonverbal communication so that we are aware of our interpretation and do not assume that it is always precise. We would like to end with the saying that is heard by all, ‘Action speaks louder than words’.

Communication is an essential part of our lives. It helps individuals to convey information, feelings, and meanings through verbal and non-verbal messages. It is usually common to see many people think that verbal communication is used profoundly in our daily lives and its knowledge is more important for us. Nonverbal communication, on the other hand, complements and enhances spoken language, with the lack of any one of them leading to misunderstanding of the message we are attempting to transmit. So, in this essay, we’ve mostly focused on the necessity of understanding nonverbal communication in our daily lives, as well as its parity with verbal communication.

The theme that we have chosen for our project is ‘Non-verbal Communication’. Communication is much more than words. Everything except for words can be considered non-verbal. Nonverbal communication includes things such as facial expressions, gestures, body language, inflection, and posture. For example, a grin on our friends’ faces when they see us after a long period, even before they say a word of welcome, shows that he or she is pleased to see us. Touch is another cue of nonverbal communication. It makes a difference in showing a person’s sentiments or expressions, and closeness, and outlines the characteristics of that individual. Women tend to show affection through touch while men may tend to show power or control. Also, a firm and stiff handshake or a warm and lovely embrace is more distinctive than a loose one.

Moreover, the tone or sound of our voice while speaking is also another form of nonverbal communication. We utilize the pitch of our voice to distinguish whether the sentence could be a command, advice, or question and whether it appears aggressive or not. For instance, we can find out if a person is nervous and not confident while giving a speech in a gathering if their voice is shaky and low. The clothing we wear and its color are likewise different types of nonverbal communication that outline judgments among us depending on different cultures and customs. While speaking in an official meeting, a formal clothing code could be adapted. On the other hand, if the message is intended for an informal setting, a casual code could be used.

To represent the theme that we chose, we added different things in our collage to depict nonverbal communication. To begin with, the background consists of words printed on newspapers that depict verbal communication. After all, verbal and nonverbal communication coexist alongside each other for a better understanding of messages. Words can be highlighted and supported with the help of nonverbal communication. Nonverbal signals like tone or gestures can alter the interpretation of a verbal sentence and change its meaning.

There are also three different types of facial expressions on the top. We have added this to show that people can judge and understand the other person by reading their facial expressions without having to speak anything. If we see someone crying, we can instantly know that that person is feeling sad or depressed. Emotions like happiness, sadness, anger, confidence, or shock can be expressed using nonverbal communication. Non-verbal gestures are what our recipients see even before hearing any word. These metaphorical signals can be a visual representation of emotion, yet our words may send a different meaning at times. There are times when people hide their emotions by speaking words that they do not mean, but by seeing the contradiction on their faces, we can figure out and maybe help them to open up about their true feelings.

Moving on to the main girl in the center, she has been given some retro vibes to show that nonverbal communication has been used since a long time ago and will continue to do so. We can also see that there are many different forms of other nonverbal communication inside her head which is split open. Different gestures indicate different meanings. For instance, the child is expressing her happiness, excitement and satisfaction by showing gestures like putting her hands in the air with her thumbs up. Moreover, we can somehow predict that the man in the right corner is a bit frustrated and is telling someone to stop something by showing his hand gesture in that way.

Furthermore, we can see two girls hugging each other happily. This shows that people can communicate with each other through touch as well. A warm bear hug could indicate that they are delighted to see each other after a long time. Small gestures like this further increase their trust and love towards each other. In contrast, if we see the picture next to it, the posture of one of the girls with her back facing the other tells us that they might not want to talk to each other at the moment. After all, every individual may interpret different nonverbal signs with different meanings as they are ambiguous.

There is another picture on the left that is a form of nonverbal communication in terms of environment and space. We all need physical space, though they may differ according to the situation or relationship. However, sometimes people can be uncomfortable if the other person is standing too close and invading your space. The environment also plays a role in nonverbal communication. It sets the place to interact with verbal communication. In the picture, there is a crowd of people at a particular place, and it allows people to celebrate and enjoy together. On the other hand, if you go to the library, the environment does not allow any noise so communication in the form of silence takes place.

Another major picture comes into view with the red cup in the collage. This form of nonverbal communication is olfactics. It is one of the strongest forms of nonverbal communication since smell can trigger our memories and our body also gives the quickest reaction and response to smell rather than to sights or sounds. For example, the smell of the coffee in the cup can make us feel comfortable and warm. We have also added the red roses to depict its pleasant aroma that can usually be remembered by many.

In conclusion, we have discussed the meaning behind some elements in our collage and have found out that nonverbal communication cannot be ignored in our daily communication. Upon knowing the importance of nonverbal communication through this project, we have realized that both verbal and nonverbal communication should be taken into consideration equally while communicating. Both of them define our relationship and interaction with others and portray the psychological and physical well-being of mankind. For effective communication, we must keep in mind its importance and monitor our nonverbal communication so that we are aware of our interpretation and do not assume that it is always precise. We would like to end with the saying that is heard by all, ‘Action speaks louder than words’.

Twelve tree company is based in Canada and they are into importing teas from China. In recent years the sales of the company increased due to alternative health treatments the customers get out of their products. The company wants to improve its product services even further, so they found independent suppliers in China from Guizhou, Yunnan, Tibet, and Sichuan. But the main concern for Twelve Tree is that they don’t speak Mandarin. So, Twelve trees after a negotiation process agreed with Defang Hezuo’she for a contract term so that they can hire an interpreter for their business.

Important aspects to be considered while working with an Interpreter.

• The company should make sure interpreter is familiar with basic information like what, where, when and why the process is necessary and important.
• The company should convey to the interpreter that whatever conversation happening between both the parties shouldn’t be altered or changed.
• Even though the interpreter is trained in speaking at quick pace the company should make sure he/she speaks slowly and clearly so that others can understand.
• The interpreter might be good at coming up with metaphors, idioms and slang words. But it is company’s responsibility to let them know to speak and communicate in a appropriate way so that the target market of the company can understand what they are trying to convey.
• Interpreters are professionals and well-trained. Treating them in that way will make the customers to feel comfortable and will help in yielding the best results out of proper and effective communication. (Scamman, 2017)

High Context Society

China being high context society communicates in a way that is understood through contextual elements such as body language, tone of voice, and personal status. For them nonverbal communication is important and they rely on them rather than formal conversation. In today’s business world companies want to go global and explore global markets. But the most important thing when it comes to global business is understanding global culture and global communication. When it comes to China, it is a high-context society and they give value to their culture. Countries like China have strong traditions and histories too.

Qualities of high Context Culture

Some of the main qualities of high context culture are as follows.

• Countries which has this type of culture have an intimate relationship that lasts for a longer period. So, being in touch for a longer period of time will help them to understand each other better.
• Relationship between the countries is mainly based on trust and they create strong interpersonal relationship.
• In this type of culture, they prefer to work in groups which helps them to gather knowledge, thoughts, and ideas which play a vital role in improving the company’s growth.
• As they build good interpersonal relationships nonverbal communication is much preferred rather than a formal way of communication. Nonverbal communication such as body language, tone of voice, and body poster comes into the picture when it comes to communication part. Sometimes jokes which have inner meaning come in a form of communication.
• When it comes to the learning part, they prefer more accuracy and their learning goes from general to specific things. So, obviously, it helps the company to yield the best possible outcomes. (majeffrey, 2016)

Body language and Poster

Body language and posters exhibit different ways a person tries to communicate. It clearly indicates whether the person is happy or sad or angry. Through the way, a person sits, interacts, and shakes we can get to know what kind of person he/she is.

Gestures

Gestures also play an important role in communication. Gestures are nothing but communicating through hand signals, hugging, handshakes eye signals. Pointing to someone or something is also a kind of gesture. It is also used to appreciate someone for something they have done through handshakes or hugs which makes the person feel better.

Tone of Voice

The tone of voice indicates what the person’s mood is. We can understand someone and their mindset in the way they speak, whether they are happy, sad, or angry.

Facial Expression

Facial expression plays a vital role when it comes to nonverbal communication. They deliver a lot through a small frown and a smile. We have a person see the face and its expression in the first place rather than words while communicating.

Touching

Another way of nonverbal communication is through touching. Through touch, a person can communicate sympathy, affection, power, and status. When it comes to men they try to communicate their status and power and when it comes to women they try to communicate their care and affection.

Personal Spacing

Personal spacing in communication indicates the interpersonal relationship between people. It also comes from personal character, familiarity, culture, etc.

Eye Contact

Eye contact plays an important role when communicating with someone. Looking at someone, blinking, and staring is an important parts of nonverbal communication. Having eye contact while communicating indicates how loyal the person is. (Cherry, 2018)

Importance of Nonverbal communication

• Helps to appreciate someone for their achievements
• Shows the honesty of a person
• Helps to understand people
• Easy communication through expressions.
• Helps to build a strong relationship.

Actions for stability and long-term profitability of Twelve Tree

As the company’s profit increased compared to the previous fiscal year their main aim should be maintaining a healthy relationship with their vendors and they have to focus on recruiting top talent for the interpreter post. Because to any business communication plays a vital role and when it comes to Twelve Tree, has they been doing business in a place where they are not aware of the local language, a professional interpreter should be hired in order to have effective communication. They should also concentrate on the local market as well, as their base is in Canada.

1. Cherry, K. (2018, September 26). very well mind. Retrieved from www.verywellmind.com: https://www.verywellmind.com/types-of-nonverbal-communication-2795397
2. Majeffrey. (2016, April 21). tough nickel. Retrieved from toughnickel.com: https://toughnickel.com/business/High-Context-vs-Low-Context-Communication
3. Scamman, K. (2017, April 21). tale language. Retrieved from telelanguage.com: https://telelanguage.com/working-with-an-interpreter-11-tips-to-success/