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Communication is essentially the process by which information is transferred from the source to the desired actual recipient(s) through a medium. The medium is the route by which the message is transmitted. Once the receiver of the information gets the message they are bound to give a feedback or act to the message given.
There are various forms of communication within a work place and each organization will use the form of communication that suits them best. Whichever form of communication used is not an issue so long as the information gets to the right recipient and at the correct time.
Business communication is therefore an important tool in the workplace. This is because of the fact that organizations are essentially made up of people who have to communicate to each other so as to ensure smooth running of the operations and fulfillment of organizational goals and objectives. Due to this, communication is among the top management principles of any organization (Kondrat, 2009, p.1).
Through communication all the other systems of the organization can be well monitored and run. It is true to say that communication is the backbone of any organization since without communication the top management will not be able to delegate duties, the workers will not be in a position to know what they are obliged to do in time, changes in the organization will not be known and also the organization will not be able to know what their competitors are doing.
Communication Barriers
The workplace environment is made up of a range of factors some of which affect the communication systems in an organization. These factors include personal factors of an individual, those that bring visual problems by hindering the message and last but not least the auditory factors.
Visual factors will comprise of distance, lightening, weather conditions, the visibility and the angle of viewing. A clear example is when there is not enough lighting in a room, the people inside will not be able to communicate effectively. Auditory factors will involve factors such as noise, echoing or the distance between the sender and receiver. A good example is people working in factories that produce a lot of noise during their operations. Other barriers of communication in the work place include;
Conflict
In cases where the superiors are not in good terms with the subordinates then communication becomes a problem. The workers will not be ready to listen to whatever is being said since they have conflicted in other grounds. When this happens it is always advisable that peace is made as early as possible so as not to affect the operations of the organization.
Poor Timing
Good timing of the message to be communicated is always very important. In cases where the message reaches the recipients earlier or later than desired it may not be well perceived. For example if the top management issues a notice whose deadline is very near, the workers may not welcome it as they may not have adequate time to achieve it because of their duties.
Attitude
The attitude or behavior of either the giver or receiver of the information may affect communication (Kondrat, 2009, p.1). If the receiver of the massage is not willing to receive the message then communication will not take place. In the same way the sender of the message may not be willing to send the message, for example if the workers are not ready to voice out their side of the story then the management may not be able to know their problems hence ineffective communication.
Conclusion
From the above discussion, communication is thus very essential in the organization and should be properly managed if at all the organization is to be successful. The main objective of communication is to make sure that the information is correctly delivered and feedback given.
By understanding the possible factors that may affect communication in an organization, it is possible to take measures to counteract them hence making communication effective. Since in most cases in an organization the senders of the messages are the top management they should therefore make sure that the information they send will be well received by the employees. They should get appropriate channels of communication and also good timing of the message.
For example calling a parade just before the employees have had their lunch will be a waste of time as no one will be ready to listen to you. In such a case the management ought to be clever enough such that the give incentives just before communicating to their subordinates as way of encouraging them to listen. It is for the same reason that the sitting allowance is given for meetings.
Reference List
Kondrat, A. (2009). Effective Communication in the Workplace. Web.
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