Airport Security and Human Factors Management

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Table of Contents

Introduction
Human factors definition
Importance
Modern approach
Conclusion

Introduction

The complexity of the modern world and problems and misunderstandings in international relations resulted in the rise of terrorism, which is considered one of the most topical issues of the modern world. Since the beginning of the 20th century, terrorist attacks have resulted in numerous deaths and devastations. That is why the approach to security has been altered to be able to face modern challenges and to protect people. The creation of the perfect security system became the main task of governmental agencies that should monitor the activity of groups that might pose a security issue to the existing world order.

Besides, because crowded places often are the main aim of these attacks, security systems, first of all, try to guarantee their protection. Airports could be considered areas of this sort and their protection is very important. The majority of modern airports have unique systems that are implemented to avoid complications and emergent situations. However, they are still not perfect because there are human factors that impact their functioning and condition the appearance of numerous failures. For this reason, the investigation of human factors and understanding the main reasons that conditioned their appearance might increase the safety and security of airports and workplaces.

Human factors definition

Human factors could be defined as the study of how individuals might behave physically and psychologically in different environments (Harris 2002). The fact is that significant differences that exist among people condition the way they respond to different stressors and act under the emergent conditions. That is why companies have Human factors departments that investigate the given aspects and provide the data needed to create the approaches that might mitigate the possible negative aftermaths of unexpected human actions.

Importance

Human factors are also extremely important for airport security because they determine the level of the efficiency of its security system (Price 2013). Numerous factors determine the performance of human operators at airport security checkpoints and other important posts. Besides, the mood of a person who performs his/her duties is one of the key aspects that should be considered when trying to predict any possible complications and avoid their appearance. Numerous investigations show that in case a person is disappointed, he/she suffers from the lack of attention, problems with concentration, and pretermission of duties. In this regard, the study of human factors might contribute to improved comprehension of the importance of this aspect and the impact it might have on the organisation of security in airports. Additionally, the error probability also comes from the disregard of human factors. It could increase if an employee is not provided with appropriate conditions or his/her basic needs are ignored.

Modern approach

Therefore, when speaking about human factors, it is also necessary to admit that their list is constantly being extended because of the appearance of new aspects that impact workers performance. In recent years, new technologies have been introduced to alter the situation in the existing sphere and attain success in the provision of security services to people. However, their efficiency could remain limited in the event people who are chosen as their operators are untrained and selected in an inappropriate way. In this regard, consideration of human factors is important for the further evolution of the security measures accepted by an airport.

The modern approach presupposes numerous and comprehensive consultations with candidates who want to work in the given sphere and monitor the functioning of the security system. Response time, ability to function under high pressure, the oscillations of the level of attention, adherence to the rules, formulated statutes, etc., become the factors that should be investigated because they might condition the appearance of a mistake resulting in the significant threat to the security. Thus, the appropriate human resources management and the focus on the creation of the beneficial environment might have to eliminate these problems.

The modern approach to human factors management in airports presupposes the constant enhancement of the performance of its workers to guarantee that they will be able to act under the complicated conditions and accomplish their tasks at the highest level. Furthermore, the level of salary could also be considered one of the aspects that impact human factors and could result in increased or decreased performance (U.S. House of Representatives Committee on Homeland Security 2011).

Low wages are often taken as one of the principal contributors to poor performance, while higher wages might attract more experienced workers and introduce the additional motivation of all employees who are going to function in this sector. The oscillations in wages have a direct correlation to the workers satisfaction and their efficiency. Additionally, it might provide better social opportunities and activities for people to build their careers. Study of human factors also implies the provision of additional training for workers and the assessment of their performance. This practice provides an opportunity to teach people how to act in different complex situations that might appear in the airport and avoid complications and crucial errors that might pose a great threat to the security of people who could be found there.

Conclusion

Altogether, human factors have a great impact on the functioning of the whole airport and its security system. The importance of this task could hardly be overestimated because it guarantees that people could feel secure and protected. Human factors incorporate peoples unique peculiarities that determine the way they act under different conditions, their professionalism, the level of salary that affects the employees satisfaction, and several other factors that might precondition the appearance of bad mistakes that undermine the efficiency of the whole system. However, the study of the above-mentioned aspects could help to recognise the necessity of the investigation of this aspect and creation of the environment that should minimise the risks by providing employees with an appropriate environment beneficial for their personal and professional growths and increased level of satisfaction.

Therefore, specialists working in the given sphere should also be provided with an opportunity to respond to any threat. It means that the security system they use should be efficient enough for them to determine a dangerous element and perform certain steps needed to eliminate the possibility of a terrorist act. Only if individuals working in the given sphere are provided with appropriate and efficient equipment, is it possible to speak about the great level of efficiency and admit the improved outcomes in organising security and protecting people (Raphael 2013). In conclusion, human factors are extremely important for the modern security systems because despite their increased efficiency there are still people who operate them and determine the final success. The majority of modern organisations consider these facts; however, there are still numerous mistakes that result in the appearance of a threat.

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Airport Security and Human Factors Management

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