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The protection of customers rights is a highly complex topic that needs to be constantly developed. For instance, not many people know their rights and how to behave in case these rights are violated. It is essential to discuss which measures were taken to protect the customers fairness and rights, as many people do not know how to defend themselves when their freedoms are disturbed.
The problem is that some companies may construct their local rules in a way that customers will not understand the essence. For example, the contract with the customer may contain some points that will oblige the person to pay additional money. Unfortunately, companies might make their agreements in a complicated manner; the customer may not grasp what it is. Over the last years, consumer incidents have increased, and rights protection has become a severe issue to potential customers. For example, sometimes, customers may feel powerless to defend themselves, as sellers generate the contracts sophisticatedly (Indriani, 2021). Legal protection is essential, and some multiple laws and systems enable customers to buy the thing safely.
Nowadays, people have become concerned about customers rights and consumers almost in every sphere of the market. For example, the Civil Code establishes the responsibilities the customer and the seller should complete (Indriani, 2021). The Civil Code is obliged to protect customers rights and trace whether points of the bilateral agreement are kept. The third chapter of the given book is about business regulation; the article discusses the importance of the legal protection of customers. The relation between the two articles is direct; they both speak about customer protection.
In conclusion, the topic of consumer protection is vital, and there is a need for people to know their rights to protect themselves. Consumers may not understand that their rights are violated; however, it is crucial to know how to prevent or stop the process of violation. The two articles discuss the importance of legal regulation that helps customers reach an equitable outcome if their freedoms are abused.
Reference
Indriani, T. (2021). Legal protection for buyers in car sale-purchase transaction on indent basis.Proceedings of the 3rd International Conference on Indonesian Legal Studies, Indonesia, pp. 1-9. Web.
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