Internship in the Computer Service Department

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Table of Contents

Work plan status
Key achievements
Problems and solutions
Potential problems and solutions
Lessons learned
Organization and culture
Miscellaneous

Work plan status

I think that I am on track in relation to what I have done in the last two weeks. I have learned quite a lot with regard to my internship in the Computer Service Department, which is headed by very competent supervisors. In fact, I know that I am on track because I have been assessed by the leaders in the facility with the aim of establishing whether I have gained the required skills and knowledge. In addition, at this point, I can compare my achievements with my goals that were set to be accomplished within the fortnight.

Key achievements

In the last two weeks, I have achieved a lot vis-a-vis gaining practical skills and knowledge. At the start of the level 2 internship training, I began creating an image using Windows. Although it was my first time to build an image using a computer application, I built it with a lot of ease, implying that I rarely needed my supervisors assistance. However, whenever I encountered problems in making sense of the steps outlined in the CDs and DVDs provided, I could request my supervisor to guide me to understand them.

In fact, the supervisor and other personnel in the department were very willing to assist students, implying that they were committed to effective training. Due to the fact that the level 2 of the department was involved in formatting and preparing laptops for new students, I was able to learn the essential aspects in relation to formatting laptops typified by relatively high levels of new technologies. In addition, I gained critical knowledge vis-a-vis fixing problems associated with videos.

Toward the end of the first week, I was taught how to prepare a sheet that was important in formatting a Dell laptop. At the start of the second week, I started working at the level 3 in the department, which was offering computer-networking services. I achieved a lot when I interacted with the universitys network architect, who provided a presentation that contained networking information.

After the presentation, I was exposed to practical sessions that involved types of network, types of cables, wireless connections, components of data centers, firewalls, and servers. Personnel could be called to solve problems and I could accompany them, which enabled me to learn a lot. Some of the problems that I learned to fix were related to access points, wireless connections, office telephone connectivity, and printer-computer networks. In fact, I could be given a chance to assess the source of a problem and apply the best solution that could result in improvement of the performances of different devices.

Problems and solutions

Within the fortnight, it is important to state that I encountered some issues that negatively impacted my learning. In the first week, I could hardly follow instructions in the learning resources provided, which were CDs and DVDs. They contained critical documentation that was aimed at helping learners to understand concepts involved in creating images using applications based on Windows platforms. I solved the issue by asking my supervisor to guide me.

Second, it took me some time to know all the workers in the department, which affected me due to the fact that I could hardly interact with them at the beginning. I found that it was important to interact with all the staff in order to solve the problem. Finally, it took me a relatively long period to adapt to the working environment in the level 3 because of changing from the level 2 after one week. I solved this by increasing the level of interaction with my supervisor and other workers.

Potential problems and solutions

In the future, I would anticipate two problems. First, I think that I would experience a problem associated with implementing software documentation. A perfect solution to the issue would be to request my supervisor to explain to me the content in learning resources. Second, I would face the challenge of limited time within a training level of my internship. This would be solved by suggesting that I spend more time within a section of a department.

Lessons learned

I learned a lot in the fortnight of my internship within the department. From a general point of view, everything went well, but for the few aforementioned problems. I learned important aspects, such as formatting laptops, creating computer images, implementing software documentation, fixing network problems, among others. In the future, I think that I can improve my speed of fixing computer network issues.

Organization and culture

Personnel who aimed at producing excellent performance outcomes typified the work environment. Effective communication was used from the top to the bottom and vice-versa. I also learned that the department had supervisors who considered views of their juniors.

Miscellaneous

In conclusion, the fortnight was one of my best learning periods. I established professional networks that would go a long way in helping me in my career in the future. Given another chance, I would go to the department to continue learning various concepts.

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