The Four Seasons Resort Whistler Hotels Analysis

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Introduction

Four Seasons Resort Whistler is a 5-star hotel and resort located at 4591 Blackcomb Way Whistler, British V8E 0Y4, Canada. The resort is nestled among evergreen alpine forests, presenting a premium luxury mountain lodge and offering getaways throughout the year. A Canadian entrepreneur founded Four Seasons in the 1960s; however, Bill Gates has been the majority owner of the resort since 2007 (Forbes, 2021). The resorts top management includes Estreya Gosalbez and John Davison as the general manager and chief executive officer, respectively. The Four Seasons targets leisure travelers who require an intimate mountain experience and business individuals who are attracted to their top brands and services; the resort has redefined meetings through virtual and in-person connections.). Currently, the resort has 273 premium rustic suites with 24-hour personalized impeccable service.

Hotel Facilities/Services

The staff at Four Seasons are of international quality and have a passion for exemplary hospitality. The resort is equipped with a vast gym offering free lessons to hosts, including classes on Pilates, yoga, aerobics, spinning, and circuit lessons (Four Seasons, 2021). The resort has two outdoor heated pools measuring approximately 75ft and a 14-treatment room spa that offers a post-flight facial to sky massage administered by the seaweeds as well as hot stones (Four Seasons, 2022). Four Seasons offers outdoor activities that include workouts within the Lost Lake, hiking, snowboarding, biking, guided tours, and skiing. The resort also offers ample parking, laundry services, kids clubs, free Wi-Fi, and bar and restaurant services to its clients.

Loyalty Programs

Four Seasons does not offer traditional loyalty programs; however, it has it focuses on recognition attained through customer feedback. The resort has a Preferred Partner program, an invite-only program offered to travel agencies (Expedia, 2021). The program allows companies to give exceptional customer care and service. Preferred Partners at Four Seasons include complimentary perks during the stay period, including complimentary airport transfers, breakfast and upgrades, and extra services. Four Seasons also has an Elite program where customers are offered an invitation-only status that includes hotel credits, breakfast, and dinners.

Guest Rooms

The guest rooms at Four Seasons feature new furnishes, with modern furniture and fittings with bespoke additions. The prominent mid-century inspires the finishings of furnishes with a custom interior that complements a tonic experience in each guest room (Four Seasons. (2021). The guestrooms also have ash wood credenzas that contrast with raw-edge coffee tables, giving them an exemplary look. Moreover, the modern beds with a touch of traditional frames complement the plush wall covers in rustic, well-woven textiles, giving the Four Seasons guestrooms stylish elements.

Hotel Impression

Four Seasons Whistler is situated in an amazing location around Blackcomb gondolas, a few minutes walk from the prominent Whistler Village. Different amenities within the resort give guests and customers the best shopping experience and a rustic nature walk (Expedia, 2021). The general appearance of Four Seasons illuminates a modern European charm, style, and sophistication. The sophistication features of the Four Seasons resort are rooted in the outdoors, which complements the wood, granite, stones, and cozy chairs.

Rate Analysis

The rates charged at Four Seasons vary with dates, number of guests, and the preferred type of room. For instance, guests scheduled to check in on October 2 and check out on the third will pay a resort fee amounting to CA$ 25 inclusive of taxes and guest reservations that include fitness classes and biking. In addition, the room rates for two adults are charged at CAD 450 per night for a superior room offering one king bed. A deluxe room with one king bed costs CAD 555 in addition to the resort and tax fees per night. A deluxe executive suite with one king bed charges CAD 780, while a two-bedroom executive suite hosting five adults costs CAD 1225 per night before tax and resort fees.

Promotions or Specials Available

Four Seasons Resort has promotions and offers on different occasions. Some special offers include celebration getaways; the offer is valid among the elected dates between October 2022 and December 2023 (Four Seasons, 2021). Celebration offers target guests spending a minimum of two nights where they get discounts amounting to CAD 100 and CAD 150 for stays in the guest room and executive suite, respectively (Four Seasons, 2021). It also allows late check-out up to 4 p.m. and free parking for one car per room. Stay longer offer is given to guests staying more than five days, where they get a complimentary free fifth night; the guests also get a complimentary wine tasting between 4 pm and 5 pm (Four Seasons, 2021). The Whistler weekday advantage gives guests 20% off more than a two-night stay over weekdays

Room Types

Four Seasons has different rooms; the resort rooms contain a gas fireplace and courtyard with one king bed measuring approximately 521 sq ft. Deluxe rooms have a cozy interior with wood finishes, a gas fireplace, and a balcony that offers beautiful scenery of the surrounding forests (Four Seasons, 2021). Deluxe Four Seasons Executive suite rooms are specifically customed for families who visit for longer stays; the rooms are approximately 850 sq ft king bed and an extra sofa in the living area. Another type is the premier room; the rooms are spacious, with their balconies offering the best view of the surrounding forests (Four Seasons, 2022). Deluxe and executive suites are also fitted with gas fireplaces and one king-bed

Competitor Hotels

Fairmont Chateau Whistler is one of the primary competitors of Four Seasons Resort. The hotel is located approximately one mile from Whistler Village; guests at this resort enjoy affordable stunning views and different amenities along the Blackcomb stretch (Forbes, 2021). The resort also has a jacuzzi, cribs, a fitness center, and a spa. Another close competitor is Hyatt Hotels and Resorts, an American hospitality corporation with its headquarters in Chicago, Illinois (Forbes, 2021). The resort has approximately twenty premier brands and more than 850 properties. The resort ranked closer to Four Seasons in 2019 in a Net Promoter Score (NPS).

Total Cost Analysis

A celebration getaway is an offer valid for selected dates between October 2022 and December 2023. The cost breakdown will focus on the analysis for the dates 16^th and 17^th October 2022. During this celebration getaway, the guests will be ushered in for a romantic mountain getaway. At the cost of approximately CAD 1446.9, guests will enjoy many treats with their loved ones; the price is inclusive of all costs, including the resort and tax charges. Celebration getaway offers a CAD 150 discount on dinner, free parking for one vehicle, and complimentary wine tasting between 4 and 5 p.m. daily (Whistler, 2022). During the celebration getaway, whether it is a birthday celebration, babymoon, engagement, or anniversary, the hotel will arrange different treats for the guests. This includes the Honeybee Jubilee package, where balloons and petals are offered in an array of styles; the guests also get an evergreen love package, which is offered as a surprise upon entering the room (Whistler, 2022). Black Diamond is another package during the getaway celebration; this is a custom-curated surprise package, including bespoke balloons, florals, and champagne.

Particulars	Costs (CAD)
Accommodation (executive suite)	450
Parking charges	48
Resort charges	25
Taxes	5%
Breakfast	66
Dinner	250 (150)
Total for one night	723.45
Total costs	1446.9

Conclusion

Four Seasons Resort Whistler is a 5-star hotel and resort located at 4591 Blackcomb Way Whistler, British V8E 0Y4, Canada. The hotel bookings can be made online through different travel agencies. The agency companies include Expedia.com, hotels.com, travel, and the Four Seasons website. For the bookings between 25^th and 26^th October 2022, the preferred booking agency is Expedia.com because it is cheaper than other options. It is also better to book directly because it does not have extra charges.

References

Expedia. (2021). Bot or not? Bot or Not?. Web.

Forbes. (2021). Four Seasons resort and residences Whistler. Forbes Travel Guide. Web.

Four Seasons. (2019). Photos & videos. Four Seasons Hotels and Resorts | Luxury Hotels | Four Seasons. Web.

Four Seasons. (2021). Whistler weekday advantage. Four Seasons Hotels and Resorts | Luxury Hotels | Four Seasons. Web.

Four Seasons. (2022). Four Seasons Whistler. The Telegraph. Web.

Four Seasons. (2022). Whistler weekday advantage. Four Seasons Hotels and Resorts | Luxury Hotels | Four Seasons. Web.

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