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Introduction
Sometimes, Internet users have particular challenges when they work with various online resources for such tasks as education, calculations, communications, and so on. As there are many new technologies in the digital era, people must learn and adjust their skills to innovative tools that provide customers with certain opportunities. The following paper is intended to discuss users’ experience challenges when they access a popular nondiscretionary information artifact called Blackboard.
Discussion
To begin with, it would be proper to explain that the Blackboard website mentioned in the introduction is a source that belongs to an educational technology company. The given organization develops and constantly updates its learning system that allows students, teachers, and professors to make certain records, schedule their working days, and communicate with one another (Blackboard, 2017). Indeed, when educators or learners install the program for the first time, they might have some problems with understanding its interface, structure, and other important aspects.
The essential challenges that can be presented by the Blackboard software will be broadly described in the context of this paragraph. The first user experience issue that might occur while working with the system is presented by its innovative philosophy. It appears that all the students that learn a particular discipline are obliged to use the given product regardless of their will (Islam, Beer, & Slack, 2015).
Otherwise, they might not be able to obtain all the necessary information as to their courses, which can adversely impact their ratings. Although the technical part of the Blackboard program is designed to be helpful and comfortable for students, its conception might be somewhat misunderstood by the users due to the fact that the system is new and has not been promoted by educational institutions before. It would be proper to mention that the majority of individuals who own accounts on Blackboard had various difficulties with its usage. Therefore, the company’s developers had to update their product several times.
Another experience challenge that individuals might have when using the Blackboard system is its integration into schools, universities, and other educational institutions (Islam et al., 2015). It appears that the courses provided by Blackboard have to be purchased on a regular basis because they always get updated. Some schools establish collaborations with the corporation to use its products with additional features or discounts.
Such a strategy is also beneficial for Blackboard Inc. as the organization becomes popular among academic societies. However, if there is no support from the official management department of the company, it might be harder to follow its courses and separate programs in general. It is necessary to mention that the online source is expected to develop into a new type of school that would not require people to waste their time traveling to work every day if certain tasks can be completed remotely as well as in class.
Conclusion
One of the largest educational portals in the USA, called Blackboard, gives its users various opportunities in the sphere of education to make the entire process of learning much easier and faster. However, there are certain challenges that have to be addressed by the program’s developers as they present difficulties to students and professors when these people communicate and organize their courses online. Although the service is not available in every school in the country, it is popularized and improved on a regular basis because its system might reinvent the entire educational system in the future.
References
Blackboard. (2017). What we do? Web.
Islam, N., Beer, M., & Slack, F. (2015). E-learning challenges faced by academics in higher education: A literature review. Journal of Education and Training Studies, 3(5), 102-112. Web.
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