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Methods of Communications for Internal and Externals Groups
Communication is regarded as the process by which individuals send and receive thoughts, ideas as well as feelings in a manner in which the recipient comprehends the message in its intended form. Thus, communication is taken as a two way process where the binding force is assumed to be the feedback loop.
Communication can be done verbally or in writing. In most instances, official communications are done in writing because of documentation purposes. On the other hand, most informal communications are done orally. For effective communication to take place, it is important for the communicating parties to make sure that the receiver clearly understands the message and gives a feedback. Failure of the receiver to provide a feedback breaks the communication loop and communication cannot be sustained any longer.
However, when the receiver communicates back, the communication is taken as a two way communication which is essential for communication. Communication can be categorized into three main categories. Communication can be classified as verbal communication that entails both spoken and written communication. The second one is non-verbal communication that includes body language and finally communicating through listening.
Verbal communication is taken as the process that individual’s use to express their ideas, thoughts or feelings verbally. It is commonly regarded as the spoken language. Individuals use enunciation, words choices, pauses, tone, emphasis and loudness in order to enhance verbal communication.
Some examples of verbal communications include: telephone conversations, radio, face-to-face discussions, voicemail, seminars, recorded books as well as videos. Similarly, speakers who use sign languages are also considered to be communicating verbally. In a wider context, verbal communication encompasses written word. Thus, written communications such as letters, books, newspapers, hand written notes, announcements and emails are also taken as examples of verbal communications.
The best effective method of verbal communication is face-to-face communication. In face-to-face communication, the receiver gets the relayed message immediately and provides an instant feedback. The method is considered as being highly effective because of its efficiency as well as the ability of the sender to assess the receiver body language (Cherry, 2012).
Non –verbal communications accounts for a substantial portion of our day-to-day communications. Some common examples of non-verbal communications include; gestures, facial expressions and handshakes. Deliberate body movements are instrumental in inferring certain meanings.
Waving, use of fingers to indicate certain numerical values as well as pointing are some commonly used gestures. Facial expressions accounts for the greatest forms of no-verbal communications. Despite the variation in non-verbal communications across culture, it is noted that facial expressions for happiness, anger, sadness and fear are universal globally (Willey, 2012).
Listening which is considered as the third method of communication can be grouped into three types: passive, active and reflective listening. Active listening is the most effective form of listening because apart from the regular listening, the listener encourages the person who shares the information.
Active listening is instrumental in building strong relationships as it expresses genuine interests. In situations where there is a main speaker, passive listening is the best since the speaker does all the speaking and the audience the listening. Reflective listening is considered as the best form of communication when someone is frustrated, worried, upset or confused. It mainly acknowledges feelings over content (Bennett & Hess, 2007).
Analyzes of the Methods for the Case Scenario
In order to succeed in establishing the required community policing, there must exist effective communications across all stakeholders that are involved in this project. Because of the existing politics in the internal and external groups, it is essential to ensure that appropriate communication methods are adopted.
The group that is spearheading this project should ensure that it engages all the internal departments involved in the implementation of the project to an active listening. The managements should listen actively to the challenges they are encountering and encourage them to propose solutions on how the management can help them overcome the problems.
Alternatively, the management can request the complaining factions to write a letter that explains their reasons of dissatisfaction and give recommendations on the way forward. The management should read the letters and write back to the groups consoling them for the challenges they are encountering and explaining to them on how the management can intervene to assist them.
The management can also organize a seminar/ meeting where all the parties involved in the project will meet and have a face-to-face discussion about the project. The management should make sure that it assumes the role of active listening in order to show genuine interest to parties contributing. Similarly, it should use gestures such as nodding the head, smile or frown accordingly to indicate how they are being affected by the information being provided by the parties’ contributing.
In addition, the management should engage in reflective listening in instances where the parties contributing are expressing their dissatisfactions, worry and dismay. The management on the other hand should appoint a key speaker who is very conversant with community policing that pertain to drug issues.
The speaker should be given the hand written notes of all the issues raised by the represents of the community and departments. The speaker should then conclude the meeting by educating the group about the benefits that both the government departments as well as the community at range will enjoy by implementation of the community policy. In addition, the speaker should address how the management will cater for the worries and frustrations of affected groups (Davidson, 2000).
In order to have effective communication in the groups involved, the management should adopt various strategies of communications. Because the community concerned is composed of low- income earners, there is a high possibility that most of the residents in the area are not highly educated.
Therefore, the managements overseeing the project should organize seminars at religious centers or in surrounding schools and invite appropriate professionals who will educate the community about the benefits of establishing community policies. In addition, the managements should request the professionals invited to prepare booklets that they will be given to those attending the seminar.
The booklet should contain detailed information about community policing. It should explain how community policies are established as well as indicate the benefits they bring to affected societies. The booklet will be used to educate the residents who will not get the opportunity to attend the about the benefits of community policies.
Best course of action
Effective use of communication methods is essential in ensuring successful communications. The management that is overseeing the implementation of the community policing is being faced with its challenges for lack of appropriate communication strategies.
Therefore, the management will succeed in its mission by adopting effective communications such as use of seminars, face-to-face discussions, gestures, active, passive and reflective listening as well as ensuring to give feedbacks to sustain the communication loop. Use of booklets should also be used to educate the public about the importance of community policies.
Reference List
Bennett, W. W. & Hess, K. M. (2007). Management and supervision in law enforcement (5th ed.). Belmont, CA: Cengage Learning.
Cherry, K. (2012).Types of Nonverbal Communications. Web.
Davidson, M. (2000). Effective Communication Methods. New York: Prentice Hall.
Willey, J. (2012). Methods of Communication. Web.
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