Human Service Organisations

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World changes and develops every minute. Some changes may be observed in behavior of people, in their manners to hold themselves and in the way they live. These changes in people should be supported by changes in other people’s activities and lifestyle. Education is one of the parts of people’s life, which should adapt quickly to the changes which appear in the modern world. Education is the first sphere of people’s life which should react quickly to the changes in the world and should search for ways to improve and develop its system which should correspond to modern world with its requirements.

There are a lot of different Human Service Organisations, which are aimed to operate in this changing world and provide changes which could be useful to people in this very situation, with these circumstances. The Human Service Organization which was chosen to develop a strategy plan for structural or cultural change is Adult Multicultural Education Services Organization in Australia. The choice was made according to our vision of modern world and the necessity of changes which should be provided as soon as possible. The changes in the sphere of education are necessary now and such organizations should help to define, to develop and to maintain these changes to the modern world.

The Adult Multicultural Education Services Organization provides some training and educational programs, which aimed to teach students and adults, and also provides “employment programs to a diverse client community at state, national and international levels” (Adult Multicultural Education Services). Education is the sphere of people’s life which should change every day and adapt to the modern requirements.

Every Human Service Organization should correspond to some principles to be able to provide some changes. One of the main principles which must be in every Human Service Organization is aim, its goal. No matter what for this Organization was created, to function successfully, the organization must have its aim and direct all its efforts to gain it. (Jones & May 1992).

There are lots of other criteria and conditions which should be followed to reach success. We decided to provide the reader with some criteria for an effective organization. First of all we should emphasize the necessity of effective manager. Manager is the main person in any organization. Manager controls the work of the whole organization; he is also a role model to other workers. Effective manager is honored, but this honor was gained by his hard work and wise decisions. (Brody 2005) Skilled and experienced manager guarantees that the work will be well organized.

To be effective, every organization should state the mission and create all projects according to these missions. The Organization will be successful if is dealing only with the problems, which correspond to the sphere of its interests. The work of employees should be organized in a way that everybody should cope only with the question he or she was hired for. (Gardner 2006) Sharing of responsibilities is one of the main principles of any Human Service Organization. People know what they should do and what they are required to do, and there are no behind problems appear if people know their responsibilities.

Productive and skilled stuff is also one of the issues that make any Human Service Organization successful. (Brody 2005) Experienced stuff guarantees that the work of organization will be well done and there will not be any misunderstandings while the work. The work of manager plays the main role here as it is a manager who should distribute work between workers. Manager should find people who entirely correspond to this or that work and handle it to them.

To raise the productivity and effectiveness of any organization, there is no need to hire more people and offer them higher salary. Trainings for staff will also increase the productivity of the work and increase the staff skills and experience. As a result the familiar people will be able to take more responsible position.

Adult Multicultural Education Services Organization is an organization which functions in the sphere of education, employment and settlement. This is an effective Human Service Organization which has been presented its services on the world market for many years.

There is no need to provide some additional researchers to get to know its success; the only thing which is necessary is to look on its results: assisted over 40,000 Clients; settled 1,572 refugees and 1,780 special humanitarian entrants; 10,000 refugee, humanitarian and migrants participated in English language programs; over 8,800 jobseekers were placed in employment; approximately 35% of AMES staff are born overseas covering over 75 languages; more than 1,800 volunteer tutors supported learners; over 140 Community Guides speaking 71 languages and dialects. All these results prove that the named organization is successful. (Adult Multicultural Education Services)

Now let us compare the principles of effective organization which we have named above with principles which appear in this Organization. The Adult Multicultural Education Services Organization has its aim – to help people to get a good education, to find a job and to provide settlement services. This is the main aim which has a deeper meaning – to help people to organize their life, to help people to be happy, as person with roof above and a work which he/she likes is a happy person.

The second and the third principles are also considered. Such huge organization cannot survive without wise and strict manager who knows what to do and how to achieve current goals. Looking on the working results of this Organization we may make a conclusion that the business is run by a clever person who knows what to do and how to organize a work to achieve some success in the sphere of managing.

The work of the manager is greatly supported by the good work the staff. There are at least three departments in the Adult Multicultural Education Services Organization: that one which is responsible for education, the other which is responsible for employment, and the last which deals with settlements. Every department considers only its business and do not try to get into the business of other departments. This is called sharing responsibilities. Very department, every person knows its sphere of work and this guarantee a good work of all organization in general.

The organization has been presenting its services for 56 years already, and continues to support people with necessary services. The Adult Multicultural Education Services Organization meets all criteria for effective organizations, and as a result Adult Multicultural Education Services Organization is an advanced successful company.

The organization has been presented its services on the Australian market for many years. It is a big and successful organization which develops its abilities every year. But I suppose that there is time to enter the world market with broaden variety of services. English is a global, universal language, but there are some other languages which are at a great demand now. The organization has an opportunity to provide some changes and include the studying of other languages, such as German, French, Spanish, Italian and others which are very popular nowadays and can bring additional profit to the organization.

The ability to enter the world market is also should become one of the main considerations of the Adult Multicultural Education Services Organization. Innovative technologies are the main aspects in his sphere. Computer and Internet should be the main intermediary between the organization and students who want to learn language.

Distant education is not a surprise today, and people from other countries will have an opportunity to get some knowledge without leaving their homes or even country. Home education with the help of Internet opens new opportunities not only before any educational organization but also before students, before people who do not have an opportunity to go to educational establishment but wants to get some education. This is a great opportunity to enter a new market and to attract students, who want to study but cannot due to some problems with health or situation in the family.

Before creating some points to strategic plan, let us consider what strategic plan is. Ralph Brody (2005) provides such notion of strategic plan, he consider strategic planning as “the process of addressing change”. Strategic plan points out goals of the changes which are planned to be provided, its stages, the very process and desirable result. (Brody 2005)

So, the main goal of our strategic plan should be the entrance of a new level, the increasing of profit of the company and the helping to people to reach their dreams. To achieve these aims we should provide some changes in the organizational structure in the Adult Multicultural Education Services.

To achieve this aim we should:

Enter the new market
To provide the ‘old’ customers with new opportunities, to vary services for them
Broaden the customer range, to look for new customer audience
Increase the services that the organization offers, provide absolutely new services
To change the financial policy in reference to permanent customers.

Every, of these strategies, has its pros and cons. Entering the new market may bring some additional financial profit, but at the same time the expenses may increase due to heightened competitive struggle. To vary services for ‘old’ customers is impossible without financial support which is required and may create some inconveniences. At the same time, the demand on the services will increase and the financial incomes will also increase.

Broadening the customer range, looking for new customer audience is impossible without providing absolutely new services (such as distant education). All these changes require great financial injections, which will return later, but there is always a risk when the deal concerns money.

In sum, there are a lot of Human Service Organisations which are created to help people to organize their life and to adapt to the changing world. There a lot of ways to increase the income of such organizations, but there is always a risk, which supports all financial operations. There a lot of strategies which give plan how to improve the work of this or that organization, but every offered strategy has its own pluses and minuses.

Reference List

Adult Multicultural Education Services, Official Site. Web.

Brody, R 2005, Effectively managing human service organizations, SAGE.

Gardner, F 2006, Working with Human Service Organisations, Oxford University Press, USA.

Jones, A & May, J 1992, Working in Human Services Organisations, Longman Cheshire.

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Human Service Organisations

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