Quality of Health Services

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Table of Contents

The benefits of quality health care
Challenges of offering quality services
What can be done to improve?
Works Cited

The benefits of quality health care

Health facilities are expected to offer quality, timely and reliable medical services to their client; when quality care is offered, patients, economy and global social-economic environment will improve. Human resources are the most variable natural resource that the world has; when world population is healthy, the benefits will be felt at an individual, national and international level.

People use their intellectualism, innovativeness and professionalism to exploit natural resources; they can only do this when they are health. To maintain a healthy nation, quality health care is needed. When quality is offered, it stretches from curative goal only to preventive goals. The result is an almost disease free world; when an economy is falling ill less often, then the medical bill of the state will be reduced. The money that would otherwise be used for medical expenses are directed to developmental projects. From a social angle a health population is a happy population; there is less stress and families can have a higher disposable income since they have a reduced medical bill.

On an ethical and professional angle, the medical services industry requires practitioners to uphold high ethical values; offering quality services is an ethical virtue (Herzer).

Challenges of offering quality services

Quality issues in medial services industry can be classified into three main areas, under-use, overuse and misuse. Some facilities have the capacity both in personnel’s and in equipments to offer quality services however; they suffer from poor management of the facilities and human resources. These are the organizations, which lose focus in their aim for medical service provisions.

Reluctance of medical staffs also contributes to inefficient services, some times staffs lack the calling, the drive or the motivation to offer quality services, and they offer the service as a norm and forget the part they are playing in the community.

Patients and the communities are also to blame to a certain extent; sometimes patients fail to follow the specifications offered by medical staffs. This hinders their recovery and hinders quality medical services. The communities have a major role to play in health services provision however, when the community fails to support the system, then provision is a problem (Herzer).

What can be done to improve?

To improve delivery, policy makers should consider the most dominant form of inefficiency in their facility. To improve the services, medial facilities should undertake a three-stage approach as follows:

Knowledge-based

The approach aims at improving professionalism within a facility; there should be continuous training among the staffs as well as to patients. Patients and the community in general should be trained on how to prevent and manage some conditions through their behavior, diet and self-actions. There should be continuous training among the community members, which focuses on areas of health improvement and the role that the community can take to ensure they have quality life free from diseases.

Patient-centered

The approach has the patient as the main

Focus; they should be trained on how they can manage their conditions as well as how they can prevent themselves from diseases.

System based approach

When using this approach, the medical facility equipments and the technology adopted should be the focus; they should be improved and adequate measures taken to ensure they are of the right standards and are able to offer quality (Robert Wood Johnson Foundation).

Works Cited

Herzer, Kurt. A Success Story in American Health Care Report. 2011. Web.

Robert Wood Johnson Foundation. The Current State of Health Care Quality. 2008. Web.

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