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Issue Description
My specialty track is nurse executive, which means that I should be able to understand the duties of a nurse comprehensively and provide rational management. As the position of a nurse executive is closely linked with leadership-related problems and human resource management, conflicts represent one of the most significant issues. Conflicts may occur between staff members, between patients, and even between a patient and an employee. The issue concerns me considerably as it may not be possible to provide an ultimate solution to the problem as it is an inseparable element of the human factor.
Issue Impact
The most noticeable impact of the issue may be seen on the micro-level, as it may directly influence the performance of a particular nurse and affect patient outcomes. Moreover, it may prevent productive cooperation between team members and reduce the willingness of patients to ask for help. Recent studies have shown that interpersonal conflicts may have a considerable adverse impact on the quality of care (Lahana et al., 2017). Even though it may be less noticeable, the impact of the issue is just as significant on meso and macro levels as they are interrelated with the micro-level.
Solution and Potential Impact
There is a wide variety of conflict management techniques that may mitigate the consequences of a conflict. Although it may be vital to utilize these methods, I believe that it may be rational to focus on preventive measures that may prevent the conflict in the first place. In order to achieve that goal, it may be beneficial to introduce additional training for employees regarding conflict management techniques. Such an approach may reduce conflict situations between patients and staff members. Furthermore, it may be essential to organize staff meetings outside of the working environment in order to establish healthy relationships and reduce the probability of conflicts. On a meso level, the solution may improve the performance of the facility in general as it is closely linked with cooperation between staff members. As a consequence, better patient outcomes and less stress among the employees may contribute to higher recognition and patient trust on the macro level.
Reference
Lahana, E., Tsaras, K., Kalaitzidou, A., Galanis, P., Kaitelidou, D., & Sarafis, P. (2017). Conflicts management in public sector nursing.International Journal of Healthcare Management, 12(1), 33–39. Web.
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