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Marketing Goals
The main marketing goal of the Letsgofordinner Company is to provide customers with the discounts for food in a number of restaurants in Vancouver. The organization works with more than 40 restaurants in the region and constantly increases its capability. The restaurants Letsgofordinner works with are absolutely different and they are not connected with one another by means of chain or other characteristics.
The main purpose of the organization is to provide the customers with dinner certificates which give discounts for those who follow the specific rules and conditions. The company market segmentation is provided on the following conditions: a customer may join the organization either as a full member and get a dinner certificate with 50% discount, or on terms of pay-as-you-go member and get 40% discount on the next dinner certificate. The marketing goal of these actions is to create patrons for the specific restaurants in the region.
One of the main purposes of the Letsgofordinner is to control the restaurant industry. Considering the information from the website, the organization Letsgofordinner tries to widen its influence and invite more and more restaurants to participate in the program. Thus, more and more customers are interested in saving money on every day dinners.
Therefore, new clients join the company every day. The promotional techniques play vital role. Using Facebook as the facility to attract more and more new clients, the organization increases its profit.
To measure the success and to track it, the organization uses Sugar CRM. This software helps the company create the list of customers. The main idea of the discount system used in the restaurants with full membership is to redeem the card every week. It is possible to do either on the Letsgofordinner’s website or in the restaurant.
If the procedure takes place in the restaurant, the program helps identify the client and check whether he/she deserves a discount or not. Thus, Sugar CRM software helps the company to be aware of the clients and their activities.
Recommended target market segments and strategy for each market segment
Having considered the marketing segmentation of the company, it should be mentioned that the system is not really effective. It works rather well and the company receives profit, still, it is possible to increase the company income by means of improving marketing segmentation system. The company should consider the following groups for market segmentation, business people, young couples, students, singles, and patrons.
The main idea we offer for market segmentation for Letsgofordinner Company is to identify the groups of customers which have similar needs. The main purpose of such segmentation is to make the discount possibilities and prices flexible. The customers will be offered the opportunity to choose the discount program they prefer.
Considering the life style of business people, it should be stated that they prefer impress the partners with sophisticated substantial dinners. Thus, the list of obligatory items from the menu should include drinks and two courses. Young couples prefer sitting in the romantic atmosphere, eat some snacks and enjoy each other with the glass of wine or champagne. This group should have a bottle of some drink and hot, cold and light snacks.
Students are people who need energy, so the food they can be offered for discount should be substantial but not delicate. Singles are people who come to eat, so they should be offered three course menus. Patrons are people who got used to the system and may be offered an opportunity to choose the obligatory courses themselves. Depending on the market segment, the prices on discounts should be different.
Key messages targeted to chosen segments
The key messages targeted to the considered segments are that dining in the restaurants may be available for different people with different preferences and income. Furthermore, clients should understand that the food they eat may be chosen to match their lifestyle.
Expected benefits and challenges of your campaign
The main idea of the campaign described in the paper is to make the discount system more flexible and more accessible for some layers of population. Thus, to be the member of Letsgofordinner and redeem a discount now, people should order a bottle of wine and three normal course meals for two. This set of products is inconvenient for some categories of people. Thus, the market segmentation offered above may help increase the rate of customers and attract more people of different interests and income.
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