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Operation performance is a measure or use of evidence to determine the progress of an industry or an organization towards a defined objective. This measure can be either quantitative or qualitative depending on objectives or aims of an organization. This involves many things which include:
Production
Basically, production entails the measure of output of a particular company by combining materials to a refining process that aims to reach for the desired end product. Different factors are considered while determining the operation of Cheesecake factory. Cheesecake factory can be classified under manufacturing industry where by it is capable of converting raw materials into usable products; in this case, cheese.
Facilities location
National distribution: Cheesecake factory is distributed in various states and has about one hundred and seventy outlets. The company offers a diversified menu with about two hundred choices for consumers. However, the company has its international expansion plan.
Cheesecake factory expanded into the Middle-East in January 2011. The three hundred seat restaurant at the Dubai Mall made its first appearance on16th of August 2012. This became the first establishment of the Cheesecake factory outside the US.
Supply Chain Management
This is a procedure of ascertaining that vendors meet the laws associated with supply of materials to the Cheesecake factory. The company evaluates the materials supplied to ensure acquiescence with the standards regarding supply chains.
This is achieved through audits, announced or unannounced, at any time and are conducted by the Cheesecake factory or an independent third-party.
Concept of “quality”
The food quality and services offered by the company plays an important role in performance of the company. The quality of food is determined by the source of products for production and also the type of services provided to guests and customers.
The effort to buy products from the producers or manufactures and the manner in which the products reach the factory also determines the quality of food. It is also important to remove biasness along the supply line to avoid incidences that may lower the quality of products.
The quality of food products is also maintained through the company’s efforts to provide safety in terms of food processing. This is achieved by ensuring safe sanitation standards, systems, procedures, and programs that guarantee total quality and safety of food products.
Quality labor force is crucial for good performance of the company. Quality labor is achieved by developing new methods and procedures that improve safety, and by incorporating new technologies. Product evaluation is performed to give good quality of products. This is done through proper investigation of foreign materials to prevent contamination of food.
Low Cost Operations
The aim of any type of production in the company is to maximize profits at the minimum cost possible. With price ranging from $3.95 to $31.95, different menu varieties have been fixed. Low operations have been achieved through choice of the right supply channel that minimizes supply expenses, which include transportation cost, storage and other risks like good damages.
Technology
Application of new technologies has improved the performance of the company. Superior technology gives solutions for production of acceptable high quality products at reasonable costs. Technology is made suitable for the expertise levels available to the company, and the volumes of production.
Technologies applied include development of broadband services to benefit in communication between small businesses at different locations by the use of the internet. The company also uses the intranet system to train and inform workers in order to create more skilled labor and highly efficient workforce.
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