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Operations Management (OM) is a critical field in every business organization. This area “is aimed at designing, redesigning, and overseeing every production process for different services or goods” (Wright and Mechling 78). The article “The Importance of Operations Management Problems in Service Organizations” explains why some operations management problems (OMP) are critical in many service organizations.
According to Wright and Mechling (77), service organizations encounter various challenges and problems. Managers should consider every good practice in order to deal with such challenges. The article explains why most of the challenges encountered in service organizations are relevant towards improving service delivery. The authors analyze the major problems encountered by service organizations. The article goes further to examine the best operations management (OP) methods that can address these problems.
The first issue is how service organizations can utilize their resources in a better manner. The second problem identified by the authors is the ability to measure and monitor the quality of services delivered to different consumers. The third problem encountered in many service organizations is “the inability to predict different operational conditions such as customer demands, future events, and cost levels” (Wright and Mechling 85).
The “minor challenges experienced in these organizations are related to distribution requirements and facility layout” (Wright and Mechling 85). The study explains why these problems are critical towards improving the level of performance. The “biggest challenge is the failure to use the best quantitative methods or techniques in order to address most of these problems” (Wright and Mechling 85).
Business organizations should use new ideas and information to improve productivity. Some of the best methods include “quality measurement, forecasting, and use of mathematical programming” (Wright and Mechling 85). Learners can use these methods to deal with most of the challenges affecting their organizations. Many companies in the service sector do not implement most of these methods. This malpractice explains why such organizations have failed to achieve their potentials
According to Schmenner, organizational and managerial problems are common in every industry. The challenges experienced in the service sector “depend on the level of interaction, labor intensity, and customization of activities” (Wright and Mechling 85). Managers should also use these problems to develop better operational strategies.
Managers should not deal with such challenges from an operational perspective. According to the authors, new studies are necessary towards promoting the level of performance in service organizations. Such studies will identify the best approaches towards dealing with the above challenges. The approach will also create the best strategies in order to achieve every targeted business objective.
These results explain why “quality management and resource utilization are critical operations problems in every service organization” (Wright and Mechling 78). Operations managers should use such problems to redefine their strategies in order to achieve their goals. Teachers and lecturers should use better managerial strategies in their classrooms. The approach will equip every learner with the best operations management techniques (OPTs). Such techniques will make them the best employees in different service organizations (Wright and Mechling 84). The author also offers new areas of study in order to improve the nature of operations in service organizations.
The problems encountered in service organizations might affect their productivity and effectiveness. Christine Wright and George Mechling offer the best strategies to transforming such problems into strengths. The approach will ensure every organization provides quality services to their customers (Wright and Mechling 85). This article is worth reading because it presents the best ideas and concepts towards better performance.
Works Cited
Wright, Christine and George Mechling. “The Importance of Operations Management Problems in Service Organizations.” The International Journal of Management Science 30.1 (2002): 77-87. Print.
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