The Emirates Group’s Training and Development

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Table of Contents

Organizational Structure
Area under Consideration for Training
Reference List

Organizational Structure

Divisions / Departments

The company has a number of departments. They include Commercial Operations Worldwide, Emirates Engineering & Operations, Service Delivery (Annual reports, 2015). The department Commercial Operations Worldwide includes the following departments: Revenue Optimisation, Commercial Operations – Europe, Commercial Operations – East Asia & Australia, Commercial Operations – The Americas, Commercial Operations – West Asia & Indian Ocean, Commercial Operations – Gulf, Middle East & Iran, Commercial Operations – Africa.

The Department of Emirates Engineering & Operations includes the following: Emirates Engineering & Operations, Flight Operations, Aircraft Maintenance, Engineering Support Services. The Department of Service Delivery includes: Destination and Leisure Management, Emirates SkyCargo, Planning, International and Industry Affairs, Emirates Airport Services (with Airport Services (Dubai) and Dubai Airport Development), Group Security, Facilities Management & Procurement & Logistics (Non-Aircraft), Safety and Standards, Customer Affairs & Service Audit.

Reporting Structure

Each subdivision reports to the corresponding departments (Commercial Operations Worldwide, Emirates Engineering & Operations, Service Delivery). Executives of the departments report directly to Tim Clark, President of Emirates Airline.

Staffing

Human Resources Department works on hiring, deploying and retention of the workforce. Employees in different spheres obtain education and training, which is held by HR professionals, company’s employees or outside trainers.

Area under Consideration for Training

Area

One of the most important areas for training is department integration. Noe (2010) stresses that department integration is one of the most essential things for companies operating worldwide.

Locations

One of the most efficient ways to train in this area is to use technology. Thus, online conferences with broad discussions will be held. At the same time, some representatives of departments will train in other departments so that these employees could understand peculiarities of work completed by other employees.

Principle Activities

For instance, employee from the Department of Safety and Standards may work within such departments as Aircraft Maintenance, Emirates Airport Services, Engineering Support Services. After certain period, the employee will share his/her ideas on faults if any and possible improvements. Another example can be an employee from the Department of Revenue Optimisation who will work at departments that focus on services delivery, planning, logistics. Thus, the employee will have a broader picture and will understand what improvements can be introduced. These ideas should be discussed during online conferences and reports have to be delivered to all stakeholders involved.

Strategic Goals

This kind of integration will enable the departments and employees to cooperate more effectively. Optimisation will be the core outcome of the strategy mentioned above. The strategy will lead to accumulation of knowledge that will be presented in specific reports. These reports will be later used to develop a strategic plan for the next five years.

Within 6 months

The discussions and exchange of employees will be an ongoing process. During next six months, employees will be able to collect certain amount of data. The data provided in reports will be discussed and employees will work on development of strategies to improve performance of the departments involved. These will be preliminary data.

Within 12 months

During this period, report and results of discussions will be thoroughly analysed and a strategic plan for the next year and five years will be developed.

Documentation

As has been mentioned above, reports of a specific form will be developed. These reports will include notes on employees’ performance, flaws if any, recommendations to remove the flaws, some remarkable strategies used by employees. OHS will also be included, as employees will have to comply with safety regulations when working in a different setting.

Form

The integration strategy will take the form of discussions and training. Training will occur when employees who acquired certain skills and knowledge will share their experience with employees from their departments.

Reference List

Annual reports. (2015). Web.

Noe, R.A. (2010). Employee training and development. New York, NY: McGraw-Hill.

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