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Research question/objective: Exploring the Perceived Impact of Reward Satisfaction on Employee Turnover Intention: A Case Study of the Ritz-Carlton in Saudi Arabia, Riyadh |
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Investigative questions |
Variable(s) required |
The detail in which data measured |
Relation to theory and key concepts in the literature |
Check measurement question included in the questionnaire |
| Introducing the Interviewee |
What position do you have at the company? |
Job of an employee |
Occupation at the company |
(Fowler, 2009) |
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| What responsibilities do you have? |
Responsibilities at the position |
The tasks to fulfill during the day |
(Fowler, 2009) |
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| What was the main reason you decided to work here —for financial rewards, for a incentive system, for better career perspectives, or for some other reason? |
Opinion of an employee |
Reason to work at the company |
(Fowler, 2009) |
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| The Incentive System Currently Used at the Ritz-Carlton |
How would you rate perks you receive for the good work — excellent, very good, good, fair, or poor? |
Opinion of an employee |
Excellent / very good / good / fair / poor |
(Fowler, 2009) |
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| What do you like best about the incentive system? |
Opinion of an employee |
Incentives of an employee |
(Fowler, 2009) |
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| Are you fully aware of the incentives present at the company? Name three most valuable ones. |
Opinion of an employee |
Incentives present at the company |
(Fowler, 2009) |
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| Do you recognize how you can earn more perks for your work? |
Opinion of an employee |
Yes / partly / no |
(Fowler, 2009) |
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| The Financial Rewards at the Ritz-Carlton |
What is the hourly rate you are paid? |
The hourly rate of the interviewee |
$ per hour |
(Fowler, 2009) |
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| Are you satisfied with your current salary? |
Opinion of an employee |
Yes / partly / no |
(Fowler, 2009) |
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| How would you rate your financial bonuses for excellent work—very rewarding, somewhat rewarding, rewarding, or not rewarding at all? |
Opinion of an employee |
Very rewarding / somewhat rewarding / rewarding / not rewarding at all |
(Fowler, 2009) |
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| How much do you make annualy? |
The annual salary |
The amount of money an employee makes a year |
(Heneman and Schwab, 1985) |
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| The Material Rewards at the Ritz-Carlton |
How would you rate the number of benefits you receive—very rewarding, somewhat rewarding, rewarding, or not rewarding at all? |
Opinion of an employee |
Very rewarding / somewhat rewarding / rewarding / not rewarding at all |
(Fowler, 2009) |
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| Tell me three the most valuable benefits you have acquired during your work here. |
Opinion of an employee |
Benefits about the work |
(Fowler, 2009) |
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| Are you satisfied with your benefits package? |
Opinion of an employee |
Yes / partly / no |
(Fowler, 2009) |
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| Are there some things you would change about the material rewards system? If so, provide examples. |
Opinion of an employee |
Things an employee would change about material rewards at the company |
(Fowler, 2009) |
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| The Psychological Rewards at the Ritz-Carlton |
Do you feel the recognition from your supervisor? |
Opinion of an employee |
Yes / partly / no |
(Fowler, 2009) |
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| Are you satisfied with the feedback from your supervisor? |
Opinion of an employee |
Yes / partly / no |
(Fowler, 2009) |
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| How many times in the past month have you been complimented by your supervisor? |
The number of compliments from the supervisor during the past month |
Number of times |
(De Gieter, De Cooman, Pepermans and Jegers, 2008) |
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| I would like you to rate different features of the psychological rewards as very good, good, fair, or poor. Please think carefully about each item as I read it. (Recognition from the supervisor, the compliments regarding work, encouragements from the supervisor) |
Evaluation of the psychological rewards by an employee |
Very good / good / fair / poor |
(Fowler, 2009) |
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| The Employee Turnover at the Ritz-Carlton |
How would you rate your work-life balance at the company —very good, better than average, mixed, could be better, or very bad? |
Opinion of an employee |
Very good / better than average / mixed / could be better / very bad |
(Fowler, 2009) |
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| How would you rate your job—very rewarding, somewhat rewarding, rewarding, or not rewarding at all? |
Opinion of an employee |
Very rewarding / somewhat rewarding / rewarding / not rewarding at all |
(Fowler, 2009) |
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| Tell me whether you agree or disagree with the following statement: I am not fully satisfied with my position and I might take a more probitable job opportunity. |
Opinion of an employee |
Agree / disagree |
(Dysvik and Kuvaas, 2010) |
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| Is there anything else about your work at the company that you value? |
Opinion of an employee |
Valuable aspects about the work at the company |
(Fowler, 2009) |
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| The Reward Systems & Employee Turnover Intentions at the Ritz-Carlton |
Consider the incentive, material, psychological rewards. Which is the most important part of the work satisfaction to you? |
Opinion of an employee |
Incentive / material / psychological rewards |
(Fowler, 2009) |
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| How would you rate your perspectives at work — excellent, very good, good, fair, or poor? |
Opinion of an employee |
Excellent / very good / good / fair / poor |
(Fowler, 2009) |
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| Do you agree with the statement: This is a good place for me to develop my career? |
Opinion of an employee |
Yes / partly / no |
(Fowler, 2009) |
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| Do you agree with the statement: I often think about quitting my present job? |
Opinion of an employee |
Yes / partly / no |
(Fowler, 2009) |
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| The Open Questions |
Tell me the three things about this company that you like most about working here. |
Opinion of an employee |
Favorite things about working at the company |
(Fowler, 2009) |
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| What do you consider to be the most important problem about working here? |
Opinion of an employee |
Problems regarding the work at the company |
(Fowler, 2009) |
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| Is there anything else you would like me to know? |
Opinion of an employee |
Additional information regarding the interview topic |
(Fowler, 2009) |
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