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Introduction
The similarity of services found in both casino resorts and business class hotels creates an overshadowing effect that blurs the differences between them. A casino is defined by the availability of gambling facilities in a recreational facility. Casino resorts may incorporate hotel facilities for their clientele. A hotel on the other hand refers to a facility that provides lodging facilities whether on short term or long term basis. The operation of casino resorts differs from conventional hotels in the following ways.
Services offered
Business class hotels major in the hospitality industry, providing accommodation, whether long term or short term. The provision of accommodation involves a large scale provision of housekeeping, reception, and cleaning services. The provision of accommodation in business class hotels however must be purely profit oriented to differ it from other institutions such as hospitals or schools.
The services rendered are also up to the customers’ satisfaction or per customers’ demands. Casinos on the contrary do not emphasize on the accommodation aspect of the hospitality industry. They offer gambling and gaming facilities, others even venturing online to make their services available remotely.
Role of manager
The management of business class hotels has specified roles which include induction of new man power, quality control, care and welfare of the clients among a wider array of other roles. These roles are all aimed at increasing customer satisfaction and maximizing profits. The manager may also be involved in front office operation in some hotel structures.
Managers of casinos are involved in setting the game rules, observing the casino floor, coordinating security and tracking the cash flow of the casino. They also have to be keen on business growth amidst the current economic recession that negatively impacts on the gambling sector.
The clients
The client is the most important entity as all aspects of the business class hotel are directed at customer satisfaction. Clients of business hotels are basically business people with greater needs of accommodation rather than extravagant expenditure in the premise. These clients will not spend a little extra in the unbudgeted gambling activities.
The provision of hospitality to the clients in many casino resorts is a secondary objective. Casinos have two types of clients first is the very wealthy businessmen with high credit limits secondly the low income earners who enjoy playing the nickel slots. The clients do not necessarily profit the casino on the day they visit but the addictive nature of the gambling activities ensures customers’ retention and eventual profitability.
Emerging trends in the business
The seasonal thriving of different gambling games determines the success of the casino business. Betting revenues for example, are boosted by seasonal games such as the World Cup or the Olympics.
The business class hotels on the contrary have trends that demand more innovation in their service provision as the business becomes more competitive. It is however agreeable that hotels are also under influence of seasonal occurrences such as holidays, sports activities. The influence of the same is significantly higher in the business class hotels compared to the casino resorts.
Conclusion
The differences in operation between casino resorts and business class hotels are slight but existent nonetheless. The two differ in their management strategy, clients needs, services offered and the trends which they are affecting the industry. The incorporation of the two in many hospitality facilities blurs these differences.
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