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McDonald’s is one of the most successful fast-food restaurant chains as an example of the practical implementation of Fayol’s principles. The company pays attention to most of the above principles, but the most important in this organization has acquired principles such as division of work, centralization, and esprit de corps. Thus, McDonald’s successfully implements the principle of division of work.
Smith et al. (2020) note that there are several departments in the restaurant, including the front desk and cashier, food preparation shop, packaging department, and dispensing department. Accordingly, each department is specialized, which allows to perform work more efficiently and quickly. McDonald’s also uses a centralized structure to maintain control over thousands of branches, which is also one of Fayol’s principles. According to Ike (2017), the main reason is the need to ensure consistency in the customer experience and the quality of each restaurant. It simplifies the implementation of standard policies and practices for the business as a whole and makes it easier for McDonald’s to coordinate and control many issues from a central office.
The Esprit de corps principle deserves special attention, the application of which is also the key to the company’s success. Although each employee performs his function and bears responsibility for it, there is unity and harmony among the employees in the restaurant team. Lynch (2017) claims that the assistance of each employee contributes to success. Indeed, when an organization works with enthusiasm and is built as a family, it will rise to the top.
McDonald’s prefers some principles to others since its implementation depends on the specifics of the company’s activities. For example, the company does not use the scalar chain principle. According to Rodrigues et al. (2016), branches have only one boss – the branch manager, to whom all employees are accountable. However, this does not prevent the company from reaching heights. Chenoy (2017) asserts that since the branch consists of a small number of employees, one boss is enough to coordinate the work of all personnel.
The Esprit de corps principle correlates with the organizational role because only truly loving job success can be achieved. Ge (2020) notes that the encouragement of Esprit de corps by the leaders in the organization is the key to the solid foundation and future triumph of the organization. Thus, the increase in productivity, efficiency, and effectiveness of McDonald’s results from using Fayol’s principles in its work.
References
Chenoy, C. (2017). Service quality and branding strategies at McDonalds. Web.
Ge, L. (2020). Report on critical analysis on operation management for McDonalds, International Core Journal of Engineering, 6(11), pp. 386 – 392.
Ike, L. (2017). International management: Principles & Practices, Xlibris UK.
Lynch, C. (2017). Love, leadership and McDonald’s, Journal of the European Pentecostal Theological Association, 38(2), pp. 113-125.
Rodrigues, J., Nikhil, S.,& Jacob, S. (2016). Promotional strategies of McDonalds and market effects, Journal of Management Research and Analysis, 3(1), pp. 53-55.
Smith, P., Yellowley, W., & McLachlan, C. (2020). Organizational behaviour: Managing people in dynamic organizations, Routledge.
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